Pay As You Go

Everything you need to know about Pay As You Go

  • 534 Topics
  • 1,573 Replies

534 Topics

Kate Pope
Newbie
Kate PopeNewbie
asked in Pay As You Go

Error 38

Hi, Hoping someone can help me please. I have added a bundle twice to my pay as you go I. D Sim which gas cost £20 now. However it's made no difference to the ongoing problem and it's still not allowing me to make any calls, send texts and no Internet? Everytime I try to send a text it says error 38.I have tried turning off my phone, resetting, removing Sim card etc and it's still not working. Can ID mobile reset and check asap please? 

5
Kash
iD Mobile Employee
1 year ago
D
Newbie
DragonflyNewbie
posted in Pay As You Go

The worst mobile network I've encountered in 25 years

I've left iD Mobile after less than 2 weeks. Despite checking coverage before joining, the signal was non-existent where I lived, and very poor everywhere nearby. (And I live 5 miles from the centre of a major city, not in the Highlands of Scotland.)In the less-than 2 weeks I was with iD, I spent around 8 hrs using the awful "live chat" thing - half the time waiting to be connected to a customer service agent (with the wildly varying "estimated wait time", which would go down and then back up again) , and the other half waiting ages for them to type responses. And every time you contact them, you have to explain everything again, right from the beginning - they don't seem to keep any records of interactions with customers (or else they don't read them). And whilst you can print a PDF copy of your "chat" with an agent, it prints as an image, so it's impossible to copy-and-paste in future chats. So it's basically useless. It was a nightmare actually getting connected in the first place,

1
Kash
iD Mobile Employee
1 year ago
Ian Worthington
Newbie
Ian WorthingtonNewbie
asked in Pay As You Go

Upgrade from sim

I have a 2 year sim only deal, app tells me I can upgrade may 3rd, I was after a new phone, what will be my options?

1
Kash
iD Mobile Employee
1 year ago
W
Civilian
Wilsonl20Civilian
asked in Pay As You Go

pac code not working from ee

I have tried to switch my number from ee to ID mobile but it not working ? Any help possible?

2
Kash
iD Mobile Employee
1 year ago
Diane Lesley Baverstock
Newbie
Diane Lesley BaverstockNewbie
asked in Pay As You Go

help with d/d taken from my bank today i dont know why

help me solve the problem about a d/d i know nothing about. i have a code if that helps 

3
Kash
iD Mobile Employee
1 year ago
P
Newbie
Paul LathamNewbie
asked in Pay As You Go

Not received my sim card

HiI haven't received my sim card and cant speak to anyone in person.

9
Tom
iD Mobile Employee
1 year ago
Dan Kenyon
Newbie
Dan KenyonNewbie
asked in Pay As You Go

Will ID Mobile allow me to use the Internet whilst also on a call

My current provider, which is giffgaff, won’t allow me to use the Internet at the same time as on a call, if I’m at home then yes I can use Wi-Fi but if I’m away from home no it won’t allow me to use 4G 

3
andewhite
Legend
1 year ago
M
Newbie
misst3009Newbie
asked in Pay As You Go

mobile wifi

I put my pay as you go sim into this device. I  am connected to it using the iPad but on the device the signal bar is red. Sometimes yellow. Is this sim not comparable in my area or is there an issue with the sim in this mobile Wi-Fi  

4
Tom
iD Mobile Employee
1 year ago
Paul Atkins
Newbie
Paul AtkinsNewbie
posted in Pay As You Go

No Live Chat button

I can get a hold of id mobile agents because the live chat button hasn't come up on mine 

2
Tom
iD Mobile Employee
1 year ago
Friday Robinson
Newbie
Friday RobinsonNewbie
asked in Pay As You Go

charges??

My bill this month is nearly double what it should be! I can’t see anything to explain this other than some ‘charges’!! I have not been abroad or used my phone in any unusual way..this was taken automatically by direct debit. I need to get this sorted otherwise I will leave IDmobile asap. 

1
Tom
iD Mobile Employee
1 year ago
Kerry Garner
Civilian
Kerry GarnerCivilian
asked in Pay As You Go

Robots

Don't waste your time trying to speak to an actual person there always "busy". ID mobile will no longer be getting payments off me I tried to help pay off my bills and ID mobile is an useful as a chocolate teapot so don't dare send me anymore emails or post as I have tried everything and you just don't seem to want my money, have a good day.

4
WelshPaul
Legend
1 year ago
D
Newbie
DunebuggyNewbie
asked in Pay As You Go

Sim ordered 6 April but not delivered

As per title, no easy way to contact idmobile directly.  Not a good start 

9
Kash
iD Mobile Employee
1 year ago
B
Civilian
BESSIESMITHCivilian
asked in Pay As You Go

Lost my mobile number ( and phone not on contract)

Lost my mobile number ( and phone not on contract) and need to set up an account or register for the app so I can pay a final bill. How do I do it.

1
Kash
iD Mobile Employee
1 year ago
5
Newbie
55NorthNewbie
asked in Pay As You Go

PAYG voicemail charges

Hi, I have just transferred to iD and I'm a bit confused about the PAYG charges for voicemail.In the FAQ section for voicemail it states - Does it cost anything to use voicemail in the UK?The calls you make to voicemail come out of your monthly minutes allowance."If you run out of minutes you'll be charged the standard rate for using voicemail, which is 40p per minute (with a one minute minimum call charge).You'll also be charged the standard voicemail rate if you use the call back service within voicemail." But in my account on the web and in app, it states on out of bundle PAYG charges -"Our charges.Out of plan charges.Calls (Per minute)Calls to voicemail 3p" Which is correct? Thanks

5
Kash
iD Mobile Employee
1 year ago
G
Newbie
gneil15Newbie
asked in Pay As You Go

What happened to my PAYG credit ?

HiOn 14/02/2023 my PAYG credit was £9.91.I believe I made a chargeable call on that date but I may be mistaken. I don't think I have made any calls after that date.If I am mistaken, my previous chargeable call may have been on 14/11/2022.I went to use my mobile today and the automated service (7777) told me I had reached my cap limit.Logged into the ID Mobile web site and my account is showing a zero balance.Can someone at ID Mobile tell me what happened to my PAYG credit and why ?Also like to mention that getting through to ID Mobile is almost impossible. Tried using the live chat service. Was told numerous times that all agents were busy and to try later. On the one occasion I did manage to get in the queue (estimated wait time approx 50 minutes), managed to wait until the estimated wait time was down to approx 13 minutes and then the chat window closed with no warning. Tried to get back in the queue again but was greeted with the try again later message. So frustrating ! :( Could so

1
Kash
iD Mobile Employee
1 year ago
LeePorter007
Civilian
LeePorter007Civilian
asked in Pay As You Go

Moved from contract to SIM only. Data didn't replenish so I've incurred data fees

The title says it all I moved to SIM only after my contract expired. I received a credit on my account when my monthly bill was due, my next bill is due in May. My minutes and texts are still unlimited but my data hasn’t replenished (I chose £8pm, unlimited texts, minutes and 20GB data).Because I had no data i racked up £10 in data fees in one day. I assumed it was just taking a while to move over so I bought another £10 in data, but it;s a week after i would normally have new data and still nothing. I could walk into vodafone and get a new sim today, no hassle. Please sort this out and credit me the £10 i incurred out of plan data, or I’m gone.Way to treat customers out-of-contractMobile number is 07930251587I have no data so I’ll get back on when I can find some free wifi...

4
Kash
iD Mobile Employee
1 year ago
T
Newbie
TerryANewbie
asked in Pay As You Go

Problem with mobile data refresh

I ran out of mobile data in March 2023 and so I switched to WIFI only and for good measure turned off mobile data on my phone. I get 2GB mobile data as part of my monthly package.The new billing period started yesterday 7 April and I logged into my account to discover that I have allegedly used 1020.36 GB in less that 24 hours despite my mobile data is still SWITCHED OFF.I used the only chat but the agent was not help. He/she kept telling me how much data I had left and not addressing the issue.ID Mobile is only as good as the service they provide when things go wrong and right now I am not having much confidence in them and at this stage I am more than happy to switch to another provider who have knowledgeable live human beings on duty that I can speak with when I have a problem and who are empowered to investigate and provide a solution.Can I get some assistance please?

3
Tom
iD Mobile Employee
1 year ago
Helen Lintern-Connett
Newbie
Helen Lintern-ConnettNewbie
asked in Pay As You Go

How to set my daughter up on a contract?

How do I go about setting up my daughter on ID mobile, both my husband and I are with ID but I noticed that there are different price options for sim only for us and on the main website page for starting up as a new customer?

3
Mohammed
iD Mobile Employee
1 year ago
Grant Peter Findleton
Newbie
Grant Peter FindletonNewbie
asked in Pay As You Go

My data isnt working

My data allowance has stopped working even though I still have unlimited data. I can't get in touch with customer support online either

1
Kash
iD Mobile Employee
1 year ago
C
Newbie
codiegoNewbie
asked in Pay As You Go

PAYG roaming in Spain

Considering getting a PAYG sim and want to confirm if I would be able to use the data in Spain without any extra charge.Checking here I can see that I can use it but want to confirm that and see if there is any extra price I would need to pay. A year ago, they mentioned that there would be no roaming charge here.If I travel to Spain, would I be able to use the entire data? Or there is a limit when roaming for PAYG?As well, I could not find anything about the payment. Would I need to set up a Direct Debit for a PAYG or a pre-paid card for this?  Regards,Diego

5
Kash
iD Mobile Employee
1 year ago
P
Civilian
PeterpriCivilian
asked in Pay As You Go

Ordering a Pay as you go sim without 3 years UK address

Hi everyone,I just relocated to the UK and need an unlimited data plan. First I tried getting a contract, which didn't work as I don't have 3 years of UK addresses. Then I tried ordering a PAYG SIM, only to have the same problem.I tried getting one in a Currys, they said they don't sell PAYG idMobile SIMs. I can't find a phone number anywhere that I could order from, and the Live Chat is broken for me(and it says it requires to have a plan in the first place...)So, how do I get a PAYG SIM?Cheers

4
Mohammed
iD Mobile Employee
1 year ago
R
Civilian
RagecoreCivilian
asked in Pay As You Go

Unable to get PAC code

Hi,Using my old SIM I’ve sent ‘PAC’ and my DoB to 65075 but am not receiving the PAC code. I’d like to keep my old number so how can I resolve this?Many thanks for help in advance,Ben

2
Tom
iD Mobile Employee
1 year ago
Edward Johnson
Newbie
Edward JohnsonNewbie
asked in Pay As You Go

paid bill but still cut off

Hi I have paid my bill but I still can not call using the said phone 

1
Tom
iD Mobile Employee
1 year ago
Andy Turner
Newbie
Andy Turner
asked in Pay As You Go

PAC code not working ??

Hi all, trying to input PAC code to swap my old number over to ID mobile transaction number (starting in a 4) is correctPAC code from Plusnet is correct  all other details are correct  keep getting error :  We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. any ideas ?! Thank you..

8
Tyler
iD Mobile Employee
1 year ago
S
Rookie
Stan WattRookie
asked in Pay As You Go

Sim only

My contract ended at the end of last month. I enquired about a Sim only deal but I got no reply and I'm still being charged the same rate - £21+/month. The only thing I can do from my end is cancel the DD. Regards, Stan

12
Tom
iD Mobile Employee
1 year ago
Terms & Conditions
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