The top-up page isn’t currently working for me, neither from the iD Mobile App nor the My Account website.
After choosing an amount which I want to top up, on the app I get a blank page which is shortly filled with the Android message “Web page not available”, and on the browser website I am instantly redirected to the My dashboard page and get the message: “Oops, looks like something's gone wrong. Please try again.” On the phone I tried clearing the app’s cache and storage, which slightly changed the result - now it is a blank page with the message: “Sorry, there has been a problem processing this request.” On the PC I tried clearing the browser’s cache and using another browser, to no effect.
I have actually been trying since yesterday.
It is even more frustrating as all my credit has just expired, leaving me unable to make calls, either due to an iD’s error or an inconsistency in the iD’s terms, what I am trying to have explained in another topic: https://community.idmobile.co.uk/pay-as-you-go-106/payg-top-up-expired-in-contrast-to-the-conditions-stated-50877.
UPDATE: The below solution works for a browser, but topping up is still broken in the iD Mobile app.
Best answer by andewhite
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