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Roaming in Italy network not working

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I am in Italy and roaming is not working. This is the second time in the past 6 months. It was working perfectly till last December  Roaming is on on app on phone , no change of phone. Nettwork set on Automatic, picks up Wind3. I have switched phone on and off multiple time without any improvement, any other tips and advise? I need the phone for working. Thank you

Best answer by WelshPaul

Welcome to the Community!

Please reset your network settings and try connecting to 3 ITA or WIND.

You can manually connect to both networks via your network settings.

Please let us know how you get on.

 

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    WelshPaul
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    • WelshPaul
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    • April 18, 2025

    Welcome to the Community!

    Please reset your network settings and try connecting to 3 ITA or WIND.

    You can manually connect to both networks via your network settings.

    Please let us know how you get on.

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
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    • Susannadg
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    • 3 replies
    • April 18, 2025

    It is Wind3 now should I manually 3ITA?

    S
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    • Susannadg
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    • April 18, 2025

    Thank you I will try now. 

    WelshPaul
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    • WelshPaul
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    • April 18, 2025

    I know it’s Wind3 now. I read your post. Reset your network settings and then manually try connecting to Wind3. If it doesn’t work, try manually connecting to 3 ITA.

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
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    • Natalie W
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    • 2067 replies
    • April 21, 2025

    Hi ​@Susannadg 

     

    Thanks for posting. 

     

    We are sorry to hear you are experiencing issues whilst roaming. 

    It looks like the wonderful ​@WelshPaul is assisting with this issue but please do let us know how you get on and if you require any further assistance. 

     

    Thank, 

     

    Natalie

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      Susannadg
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    • Susannadg
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    • April 23, 2025

    Thank you very much all sorted, it was a problem with roaming. 

    Tyler
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    • Tyler
      Tyler
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    • Tyler
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    • April 23, 2025

    We’re glad to hear all is sorted ​@Susannadg!

     

    Thanks,

    Tyler

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