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Roaming in Italy network not working

  • April 18, 2025
  • 9 replies
  • 336 views
S
New Contributor

I am in Italy and roaming is not working. This is the second time in the past 6 months. It was working perfectly till last December  Roaming is on on app on phone , no change of phone. Nettwork set on Automatic, picks up Wind3. I have switched phone on and off multiple time without any improvement, any other tips and advise? I need the phone for working. Thank you

Best answer by WelshPaul

Welcome to the Community!

Please reset your network settings and try connecting to 3 ITA or WIND.

You can manually connect to both networks via your network settings.

Please let us know how you get on.

 

    S
    H

    9 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • April 18, 2025

    Welcome to the Community!

    Please reset your network settings and try connecting to 3 ITA or WIND.

    You can manually connect to both networks via your network settings.

    Please let us know how you get on.

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New Contributor
    • Susannadg
    • Author
    • New Contributor
    • April 18, 2025

    It is Wind3 now should I manually 3ITA?

    S
    New Contributor
    • Susannadg
    • Author
    • New Contributor
    • April 18, 2025

    Thank you I will try now. 

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • April 18, 2025

    I know it’s Wind3 now. I read your post. Reset your network settings and then manually try connecting to Wind3. If it doesn’t work, try manually connecting to 3 ITA.

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • April 21, 2025

    Hi ​@Susannadg 

     

    Thanks for posting. 

     

    We are sorry to hear you are experiencing issues whilst roaming. 

    It looks like the wonderful ​@WelshPaul is assisting with this issue but please do let us know how you get on and if you require any further assistance. 

     

    Thank, 

     

    Natalie

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    S
    New Contributor
    • Susannadg
    • Author
    • New Contributor
    • April 23, 2025

    Thank you very much all sorted, it was a problem with roaming. 

    Tyler C
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • April 23, 2025

    We’re glad to hear all is sorted ​@Susannadg!

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    New Contributor
    • helenpreest
    • New Contributor
    • August 23, 2025

    Welcome to the Community!

    Please reset your network settings and try connecting to 3 ITA or WIND.

    You can manually connect to both networks via your network settings.

    Please let us know how you get on.

     

    I’m also in Italy struggling to connect. I’m on a cruise so it will be corfu tomorrow! Eek!! I tried the setting reset but that doesn’t work for my iPhone 14 (my updates are on 18.6.2) 

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • August 26, 2025

    Hi ​@helenpreest,

    It may be worth trying to connect to all the available networks whilst you are on mainland.

    If you have poor coverage it’s likely the coverage in that area. If you are unable to connect to data services and are using an Android device, please try update your APN settings.

    The link below will provide further information.

    https://community.idmobile.co.uk/roaming%2Dinternational%2Dtroubleshooting%2D215/i%2Dm%2Dabroad%2Dand%2Droaming%2Dis%2Dnot%2Dworking%2Dwhat%2Dshould%2Di%2Ddo%2D68325

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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