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Replies posted by Kash

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Can I use the same phone number on two devices ?

Hi @boodysaspie, It's hard to advise on this as it depends on the amount of data that you use and the amount of data that you have on your tariff. If you believe that the data on your tariff is enough for both devices then that would be a good option. Although this being said it's easy to use up...

Unable to register account

Hi @charlesfawb, Sorry to hear about the issues you are having with registering your account. We have a few things that we can advise to try to get this sorted. Firstly could you please ensure that the account holder enters the details as provided at the time of ordering. The account holder is the...

Do ID Mobile sims work with the Alcatel 10.66 phone?

Hi @guriinii, Thanks for your post. Our SIMs will work with handsets that are 3G/4G compatible. Looking at the Alcatel 10.66 it doesn't seem to be 3G compatible, which means that it wouldn't work unfortunately. I hope this helps. Kash

Wifi Calling for Samsung S7

Hi @lumberjack, We can certainly provide the steps to try and get this sorted you. Firstly could you please ensure that your handset has the latest software installed so that it is up to date. You may need to set up WiFi calling on your handset and you can do this by following the below steps. -F...

Short code sms

@Dmwheatley, Sorry to hear about the issues with sending the SMS to 60162. I have had this escalated to the relevant team for an update on this. In the meantime could you please try the SIM in a different handset and see what happens. Please get back to us and let us know how you get on. Kash

Wifi Calling for Samsung S7

Hi @lumberjack, Thanks for trying those options. Could you confirm where the handset was purchased from? If the handset wasn't purchased from us we can't confirm if WiFi calling will work as the Firmware may not be installed. Kash

Not receiving all texts

Hi @julietm84, We are sorry to hear about these issues and we will do what we can to get to the bottom of this. Firstly it may be worth checking the current coverage in your area as issues with coverage may restrict text messages coming through. You can click HEREto view the coverage in your area,...

Unable to register account

Hi @Bethanfahyyy, Sorry to hear that you are unable to login to your account. Firstly please could you ensure that you have entered all the details correct as provided at the time of ordering. The account holder would need to ensure that all the details match such as Date of Birth, Name and mobile...

Short code sms

Hi @Dmwheatley, Our Tech Team have been looking into this and we have been advised that we require some further information from you. Could you please email us with your Mobile number, the text message that you are trying to send and the name of who the short code belongs to. We would also require s...

Bad signal/not what ID Mobile promised

Hi @Starkey93, We are sorry to hear about the signal issues that you are experiencing. Please could you advise what the coverage was showing as at this link;https://www.idmobile.co.uk/help-and-advice/uk-coverage-checker If you are experiencing issues still we can take a further look into it if you s...

Roaming after Brexit?

Hi @JCMyles, We aren't able to advise just as of yet but I'm sure we will know more soon. However once we know more and if any changes are to be made I'm sure you will be informed. Kash

Refund for no service

Hi @Debsians, I'm sure we can try a few things to get this sorted for you. Firstly are you able to check the network that you are connected to? From what we can see Go Mobile is the best network to connect to in Malta. In order to manually connect to the network could you please follow the steps b...

Wifi Calling for Samsung S7

Hi @lumberjack, Unfortunately when the handset is purchased from somewhere other than iD Mobile we can't guarantee that Wifi calling would work. It is likely that the handset has a different Firmware installed which can't be added to the handset after purchase. As the handset doesn't have the fir...

Ordered the same deal twice

Hi @Halima Taleb, We can certainly help you out. If you are unable to get through to the live chat team here I would advise to try alternative methods at the following link: https://www.idmobile.co.uk/help-and-advice/contact-us. If you still experience issues please send us an email and we will aim...

Mobile app won’t accept I’m not using new sim!

Hi @MajikalMike, Sorry to hear about this. Just so that we can ensure that we advise you correctly could you please advise which SIM Card you are using? Are your services working as they should be? Also which handset are you using as sometimes you may need to update the number on Apple handsets....

Service not activated on network error message

Hi @Cara Adams, I'm sure we can advise you on this and get it sorted. Sometimes some handset convert SMS messages to MMS messages due to Emojis in the message or the character limit. If you still wish to send this message you would need to increase the cap on your account and you would still be ch...

Order update

@lilreeceyo, From what you have mentioned the order seems to have been processed. However we can only advise by checking the order. If you contact us HERE we can take a look into it for you. Kash

No service when Roaming

Hi @kimbowden , Sorry to hear that you are having problems connecting to a network in Malta. I would advise to ensure that Data Roaming is enabled on your iD account and on the handset. Once this is done could you try manually connection to a network. From what we can see Go Mobile is the best ne...

iD Sim activation and Port in

Hi @tillycannon, We can certainly advise you on this so we can get this working for you. Firstly could you please try restarting your handset and try sending a text message to yourself. What happens when you try to send a text message, do you receive an error message? Is it a new iD SIM card or a...

Transfer my mobile number to iD

Hi @Chris250, When you port your number it can take 24-48 hours, when did you process the port in? Firstly after 24 hours I would advise to restart the handset and try getting somebody to call both numbers to see what happens. Once you have tried calling the original number and the ported in numb...

Login fails with email

Hi @3rdRockStephen , Thanks for your post and we can certainly advise you on this. Have you receently updated your contact email address on your iD Account? When you update the email on your account you would still need to log in with your original email address as this would be your username. We...

Wi-Fi Calling on Huawei P Smart

Hi @df_xc, Please may I ask if the handset was purchased from iD Mobile or a different network? If the handset is purchased from else where it is likely that it wouldn't have the firmware to support iD Wi-FI calling. If you could provide us with the information we can advise you further on this....

Can't get passed upgrade screen when logging in

Hi @Paulcox74, Don't worry I'm sure we can get to the bottom of this. Have you tried this on a different device or browser or try clearing your cache and cookies. Let us know how you get on with this. If you are still unable to login could you please try resetting the password. Thanks, Kash

Text messages from some people unable to send

Hi @thewix, Thanks for checking that for us. If you could please try editing the number in the message centre and replace the number exactly like this +447782000800. Hopefully this should resolve this for you. Please let us know how you get on and we would be happy to asisst you further. Thanks...

Variable Wi-fi calling

Hi @SE Carer, Thanks for getting back to us. I'm glad to hear that this is working better for you. In regards to the signal at your home address you can use the Coverage Checker at the link below to see if there is any work being carried out in your area. https://www.idmobile.co.uk/help-and-advi...

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