Replies posted by Nicky

Hi Mohammed, thanks for your reply. No profile option is showing under settings, I deleted the only profile that was there on a Saturday during discussions with tech support. I reset the network at the same time. i did the power down, remove sim, replace and power up yesterday but no change. thanks Nicky

Hi Ryan no it’s a phone I was using previously thanks nicky

Oh no sorry to hear that- I’m hoping the technical dept will be resolving it very soon- is it sending your old number ?

Do you have access to your APN settings ?

My APN settings aren’t there, there is no option. I’ve tried using the ID Mobile phone setting sender but it doesn’t work for an iPhone 6 whether I send with or without APN. My OH also switched to ID around the same time I did. He has just done a test for me and could send MMS via non-iMessage, so I’ve compared the settings, and found that he had (Under Settings-General-Mobile Data) - mobile data turned on, mobile data roaming turned off. I had mobile data roaming turned on, and enabled 4G (for voice and data) and enabled roaming. I tried matching the settings but it didn’t seem to work. I believe ID Mobile piggy back off the Three network. I have a spare android phone on the O2 network and I appear to be able to send MMS to that number, however I can’t send to my friend, (who I think is on EE, awaiting confirmation). Perhaps it is something to do with the phone my friend has rather than the network - I shall continue testing with other friends. So, so far: O2 - :ballot_box_with_check:

So more testing has found that I can’t send to my friend on Virgin[i] (my previous network provider)[/i] but I can send to my friend on EE, Virgin piggyback on EE, so its quite peculiar, anyway it seems I can send to almost all my friends now - perhaps you could try the same Brunster - might help with some troubleshooting.

Hi Mohammed, Thank you for your reply. Going via Settings > Mobile Data > Mobile Data Options I see the following ( mobile data network is not present) [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/3965ecb0-6d89-41a6-9748-a0b358a4eb7b.png[/img] I am no where close to my cap so it shouldn’t be that, and turning off iMessage makes no difference. thanks nicky

Hi mrleesheridan, I’m afraid ID didn’t fix it- they asked me to contact them on Social media, which I can’t do because I don’t use it, and it hasn’t progressed past that point ! Thanks Nicky

It is disappointing- and I couldn’t see how Social media was going to help 😄