iD Mobile Website

Ask a question
Log in / Register

Solved

113 Topics

Recently active

Most views Most replies

Missed payments of £2 on my credit file - how do I remove it?

Hi i got £2 missed payment on my credit file. I cancelled my account in March and ID cancelled my access to app and didn’t send me final bill or outstanding bill or anything and all of of sudden in June I notice 3 missed payments report on my credit score . I have paid £2 now but my mortgage appli...

Can I transfer my contract to someone else?

My contract is finished and I have been offered an upgrade. Am I able to transfer this to someone else who wants my contract? If so what the process?

missed payment nightmare

I have been so unfairly treated by ID mobile. My problems stated in March I tried to cancel my account with you 1st via the phone lines but couldn’t get through to anyone due to them being closed due to Covid I then attempted the online chat which at first couldn’t get through but after repeatedly t...

pac code not working

when trying to change my number it displays that my pac code or number is incorrect

eSim rollout (again)

Hi, I can see this has been asked before but it is becoming more and more commonplace.Does iD mobile now have any plans to support eSims as I fear iD will start to loose market share as Smart devices (watches / speakers) become more and more popular.I for one will need to switch away from iD once my...

I sent my phone back to google...in June

Hi In June my Google Pixel 3aXL phone from was on the blink - it starting phoning emergency services or being unresponsive, requiring a hard restart, twice. ID mobile weren’t taking calls as it was in the midst of covid so I contacted Google. They asked for the phone back, so I sent it using the doc...

Final demand - no idea what this is for

Today, out of the blue I have received a final demand letter from you. I am not (to the best of my knowledge) one of your customers and I don’t recognise the mobile phone number associated with the account. I have had no previous correspondence from you either by letter or email. Since I have no id...

Refund for the overpayment

My contract ended with you in July, however I had already paid for whole month so have overpaid you and I’d like it back, I’ve tried phoning to speak to someone, but there is nobody to speak to. Also the live chat is not working.How can I get the money back?

Can't log in using PIN - Samsung Galaxy S devices

Since I installed the app on my S20 I can only log in using password and not my pin. It is set to use pin but always wants the passwod

Nokia 5.1 not reading SIM cards

So my Nokia 5.1 stopped reading the SIM card. For some months it had already only read the SD card intermittently, but then the SIM card stopped working, too.I tried restarting and resetting network settings; no luck. I bought a new SIM tray from a reputable shop, put it in, and tried putting in the...

Sudden increase in data usage - WhatsApp

My monthly account of £5.00 has always been adequate - until last month (mid-September onwards). Monthly usage is now exceeded despite no change in activity. It seems to eat up a lot of data even when idle and thanks to ‘usage’ limit being exceeded I now have a £30.99 bill to pay for the current mon...

Will an esim work on ID mobile - (Samsung gear S2 smartwatch)

I have a Samsung gear S2 smartwatch which has embedded esim, I bought this from O2 about tow and a half years ago. The esim has a 19 digit ICCID, which appears to be the same format as the ID mobile sim number, this sim number starts 89441100). I would like to know if ID mobile could swap register...

I've lost my SIM and need a replacement

Please can you help me my daughter who has downs syndrome hide her phone which we have now just found been missing for months. Sadly the sim is missing how do i get a replacement ?

Changing my daughter's monthly bill

Hi can you give me the tarrifs for around 10 gb of data for my 10 year old. We are with you at present but can't seem to log in. Thanks Gillian

Telephone number not recognised

When I call 'one' telephone number from my mobile I keep getting the message 'number not recognised'. This one number is my contact number for my children and they are unable to call me. The number concerned is with BT. However there is no problem with every other number in my contacts list. Call...

Unable to call 0800 number from abroad

When i call my energy supplier, it does not ring but just says ‘Your Service Does Not Allow Access To This Number’. The number I am trying to ring is 0800 520 02 02 I am calling from Denmark, but I have roaming and premium calls set up and have a lot of minutes left.

I want to upgrade to SIM-only

If i upgrade to a sim only plan, can I keep my existing number and how do I do this?

Cancelling due poor coverage and speed

We want to cancel our SIM only contracts dated 1 October as we have poor coverage and speed. We have followed your website instructions from the emails you sent, which tell us to “Live Chat”. However when we click “Live Chat” it does not work – we have been trying for last 4 days. Colin and Anne

I want to cancel an old plan but don't know the number

Basically I signed up for ID and a contract around 2nd of december 2016 and as silly as it sounds I forgot about it for a while, due to being really with college and work, and it’s now 2020 and I have forgot my login detials and my phone number so I can’t cancel it and I would like to as I’ve had a...

Can't get my voicemail

When I get mail it says ring 447782333123 and when i do it says that number is not correct. What number is correct to get mail?

My bill is higher than usual

Hi, my dad paid a bill which was allot higher than usual. I’ve looked at it and there is an anomaly that we are not sure of it just says UK. He’s recently been undergoing allot of cancer treatment so is really not up to speaking with anybody let alone using technology that he is u sure of. I really...

SIM working intermittently

I changed from monthly contract to a SIM only deal in early October. SIM worked ok at first and then started cutting out from network . After looking on iD community I tried removing SIM and cleaning it. This seemed to be successful and then a few days later same problem occurred. Further research t...

My calls keep getting cut off

I have an iPhone 5S and keep getting cut off after a few minutes conversation on speaker phone at home. I have checked coverage for my home area (PR2 7AZ) and it states OK for 3G but states N/A for 4G though the 5S is supposed to handle 4G. Is there a setting on my phone that is not correct limiting...

Still being billed for a cancelled line

Hi I have a sim and never used I cancelled about 18 months ago still getting charged why? Pls look into

Wrong number showing up on iPhone

I transferred from EE to ID a couple of weeks ago and apparently successfully transferred my old EE number. On my ID app it says that my number is the number I have transferred, but on my actual handset my old number has vanished and has been replaced by my new ID number… even though it worked fine...

1
2
3
4
5

Page 1 / 5

Powered by inSided

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Your username (Not your email or phone number) *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Your username (Not your email or phone number)

Password

Remember me

Forgotten your password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or email

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK