Solved

I was late to paying my bill but I am still blocked from using services even 24hrs later. Even when I try call somebody it says that I am up to date with my payment. Please help

Hi. I have just given up a live chat after 2 hours! ID Mobile are offering an 8Gb plan for £8. I am on an 8Gb plan but I pay £10 per month. I would like to pay £8 instead of £10 but the app is not offering this as an option. I have had an absolute nightmare with the 2 people I was chatting with on the live chat. The first one started giving me advice on how to change the plan online (which I know how to do and had made very clear). I was then transferred to a 2nd operator who just kept sending "I'll be right with you" messages for about an hour! I am at the point of just cancelling my plan and getting a contract elsewhere as I can't believe the terrible service the live chat is giving (and the fact that I've been paying more than I needed to for the plan I am on). Is there a way I can change the plan on my existing number without the rigmorole of starting a new account just to get the lower price? Thanks Helen

Where is Live Chat? It doesn’t seem to appear anywhere

Hi i got £2 missed payment on my credit file. I cancelled my account in March and ID cancelled my access to app and didn’t send me final bill or outstanding bill or anything and all of of sudden in June I notice 3 missed payments report on my credit score . I have paid £2 now but my mortgage application has been refused now. This is so bad. They didn’t send me any bill or anything and without notification put missed payments on my credit score.how do I remove it now

Hi, I have lost the security code/ paperwork and log in details for my ID mobile account. I’d be grateful if you could send me details for how to access it. Many Thanks Neil O’Connell

I have gone round in circles with the IDMobile web site and never managed to find a Chat button. my enquiry is relatively trivial but has developed into challenge to contact the company. My wife has a DD of £6.00 the IDMobile bills reflect this but once in February my bank statement shows it took £6.30. I just wanted to ask why and then discovered it is impossible to ask anything.

My contract ended with you in July, however I had already paid for whole month so have overpaid you and I’d like it back, I’ve tried phoning to speak to someone, but there is nobody to speak to. Also the live chat is not working. How can I get the money back?

My phone was stolen on holidays on the 15th of may and then I blocked the sim when I came home I cancelled the contract and was told I would have my final bill and then cancel my direct debit . Had another bill and payed and spoke to chatbot and they said that was alright and then cancelled my direct debit . I have now received anther bill . witch will not be paid as the direct debit is cancelled .A bit of clarification please .

I have just switched to ID my old number has ported however when I send text messages it says messages undelivered but the messages are getting to the recipient.

Hi, I have just upgraded from my £6 p/m for 2gb to £8 p/m for 20gb. Will I need to wait for a new sim, or will it just appear on my account?

i am going to the isle of man next week and wanted to check if my phone would work or not.

I have successfully ported in my old number to my ID mobile sim but recently it has stated to show my temporary ID mobile number when I send a text to anyone. It is also an android phone. Why is this?

I have a 60Gb monthly data allowance and this month I’ve received a 51.2 Gb rollover. My latest bill indicates that 8.5Gb of my rollover has expired. How is the amount arrived at ? I changed plan from 40GB to 60Gb on April 30th

Hi i am getting over charged on my bills

Will I have to give my phone back or trade it in if I cancel my plan early and look for another plan with a new phone with yourselves

Sorry if that didn’t make sense. I’m moving to 3 mobile, I know 3 is the parent company of ID so can I leave early and keep my number all the same or is it the same as moving to any new provider that I’ll need to wait until my contract ends and have a PAC code etc? Thanks :)

Just bought a new iPhone 13, changed sim and details from old iPhone 7 everything working fine except a few days ago, when I leave the house my Wi-Fi says not connected, no internet, emails, text messages or phone calls, works fine at home but as I’m out at work a lot of the time, not much use, as I’m paying for this any (urgent) answers appreciated.

My father (the account holder) has died and we want to close his account. There is currently a backlog, meaning that we have been unable to find out when we can expect to collect the death certificate. I’m wondering how we ‘notify’ his death so that payment can be paused pending receipt of the death certificate - your own guidance seems to suggest this is possible (see quote below), but I can only find the address to send the copy of the death certificate to, not anything about how to notify you of his death before we have received the certificate. “Once we receive notification that the account holder has passed away, we’ll put any collection of money on hold for 21 days. Once we receive the death certificate and process this evidence, we will disconnect the account and de-activate the direct debit within 72 hours.”

Hi, I have switched my accounts four days from the of the billing cycle to a new plan with more data. It says the data between the two plans is allocated on a pro rata basis until it goes to a completely new month when everything is one the new plan. When logging in to the account, it tells me that there’s about 3.8 GBs left on the account after doing the pro-rata. However I cannot connect to the internet (roaming abroad) now if using mobile data, it’s treating it as if the data has run out on the old account despite indicating there is 3.8 GBs left because of the new plan. Can’t get any live agents to sort this out as the link never works/connects. What can I do to get online?

I know that the primary reason for using data roaming is when your travelling abroad. I have poor signal using my ID sim card where I'd constantly have full bars with my previous provider. In my phone settings I've enable data roaming and under the select network operators manually setting more UK networks have popped up. Does this mean If I set it to automatic that I can use other UK network operators in areas that I'd otherwise have a poor signal with ID, if so would this incur additional charges as UK is not listed within the band 1 or 2 countries list. Or is data roaming strictly for abroad and has no effect within your own country? Had 4 bars with EE and now I have 1 bar in pretty much every location, this is a brand new sim/handset with a transferred number so possibly a faulty sim?

The offer that I went for provided Pixel Buds with the Pixel 6a but no buds arrived with the phone. Please advise me on how to obtain the Pixel Buds.

My mobile doesn’t work in the south of Ireland

Following a bereavement in the family, we would like to change a mobile contract to a PAYG sim so we can continue to keep the phone number. Can someone please contact me about this ASAP. Thanks

Hello Hope someone can help. I’m thinking of buying a PAYG sim and wondered if I have to buy a bundle with it or can I just buy the sim and top it up online with as little money as possible please? Thank you

Hi, I purchased a phone on a 2 year contract around last year, but have had to move to France suddenly due to work reasons and planning on returning to the UK in a year. I also often travel back to the UK, and so would like to keep my English number. I have purchased a French Sim which I use in France so I am able to use data abroad. Would i still be charged extra?