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Everything you need to know about the 3G switch off

1 year ago

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Stephen LloydNewbie

asked in Ask a question.

MukishCivilian

asked in Ask a question.

Three contract just expired and onto rolling monthly - want to port to ID Mobile, do I need to go PAYG first?

Hello!First time posting so please be gentle! I have just finished with a 24 month contract with Three, its now gone into the limbo stage of monthly rolling for the same price it was (which is £42!). I would like to move over to sim-only on ID mobile on a nicely priced tariff but keep my number. I’ve read I need the PAC, but I am assuming I will need to go through the gauntlet of phoning Three and moving to PAYG first? I don’t think I’m lucky enough of ID staff to handle the cancelling of the direct debit etc like on utility switching schemes (although heres hoping?) Is this the case? Sorry if this is posted a lot, I did try some basic searching but nothing obvious jumped out at me. Thanks in advance!

13 days ago

motherhubbardukNewbie

asked in Ask a question.

Sold unlimited data but only got 25gb

Negotiated upgrade in which I was told they would add a rolling unlimited data add on after I'd selected a standard upgrade of 25gb. Seems the unlimited data upgrade was not added on despite this promise.

13 days ago

Trudie BellamyNewbie

asked in Your iD Mobile Account & App.

setting up new app help

Hi, I have a sim contract in a phone for my mum. I went to the app to see how long I have left on the contract and if I can cancel. But the app had changed and I needed to log in and register again. It sent a pin to mums phone but I haven’t access to her phone as it’s in a care home 2 hours away and she’s currently on end of life I hospital and hasn’t used the phone in 4 months. So how can I log into the account I pay for without access to mums phone? Thank you ☺️

13 days ago

Joseph TaylorNewbie

asked in Bills, Payments & Charges.

bill

I have just paid my bill but my services aren't restored

13 days ago

William SeivwrightNewbie

asked in Ask a question.

William Seivwright

How long does it take for a new replacement SIM take to activate?

13 days ago

helenjclemson1Newbie

asked in Ask a question.

phone not working

My phone rings everyone but one number! That number can ring me? What could be going on please?! 🙏🏻

13 days ago

Ivo SalaNewbie

asked in Your Phone & SIM.

Won't connect to ID mobile network

I cannot use mobile internet, make calls or send texts. Culprit being i have no credit, but i bought a £15 pack 16 days ago. I can receive calls and texts. And the frustrating thing is the pack will expire in 11 days and i will waste £15 for services not working. I believe the recent change made to PAYG users finally being able to use APP instead of web browser to manage their account, buy credit etc. has messed everything up. WHAT IS GOING ON?

13 days ago

Ryanamor21Civilian

asked in Your Phone & SIM.

new phone arrived cracked

Sadly, my new mobile phone that arrived today via DPD has arrived with a crack on the screen and the back, could customer service please contact me about this?

13 days ago

treggdhcbdsbcfjwbgjefkjbvfkjbvNewbie

asked in Coverage & Network.

4g signal rubbish

I recently bought into ID mobile and am tied into an annual contract. I’ve had problems ever since especially with the 4g signal. Despite 3-4 bars appearing, I cannot use apps, browse or do anything when out and about. It was a good deal at the time and the coverage checker showed that my area had ‘full’ coverage. This is not the case and I wondered if anyone else is having the same issues, or if anyone has found any solutions?Many thanks

13 days ago

Joan EdworthyNewbie

asked in Coverage & Network.

Stopped receiving text messages

My phone is making calls fine and data but not receiving text messages .New phone but same sim with ID which have had for 4 yearsJust don't understand why I'm not receiving text messages ñ?Thank you for any assistance

14 days ago

LyolyokaNewbie

asked in Coverage & Network.

Mobile Data and App Not Working

Hi! I still can't use my mobile data and can't access my account using our app

14 days ago

Richard BroughtonCivilian

asked in Ask a question.

using my phone outside of the EU.

I want to use my phone in Egypt next week, apart from turning my roaming off & using WiFi, is there something else I should do? With ee I paid £10 extra for the moth & used my phone as normal.

14 days ago

Snoopy1966Newbie

asked in Your Phone & SIM.

hello

Snoopy1966 just nowHI can someone please help my son set up my contract and I want the id mobile number but instead he changed it for my old numberHow do I change this number please

14 days ago

Page 13 / 570

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