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✅ Resolved: Email one-time passcodes are not working for some users.

3 days ago

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Susan A WalesNewbie

asked in Ask a question.

calling UK from Europe

Hi, I have been unable to make calls from Italy to UK landlines and most mobile numbers.Roaming is switched on and some mobile numbers are perfectly ok. I can see no pattern. I had this problem in March, went home and am now in Italy again and still have the problem.(The numbers have the appropriate +44 prefixes)Any help would be much appreciated.

redlewRookie

asked in Ask a question.

4 digit PIN

There is a topic but with the new site I can’t find a tab or anything which will show me it .Where does it live now, please?

ltplCivilian

asked in Your Phone & SIM.

no phone number with the SIM

Hello there, I signed up for a new monthly contract via Carphone warehouse. I received the phone and the SIM card in a green envelope but there is no phone number included in the envelope. How do I find out the phone number associated with the IMEI? Without it I’m unable to activate the SIM or sign up for the id mobile website. There was no invoice in the package and the phone number is not on the correspondence from Currys or ID mobile. I did receive confirmation of the direct debit set-up. Thanks.

Mary 11Civilian

asked in Ask a question.

pac code

Hi, I am trying to transfer my number from my old provider, I have the PAC code and all other information entered is correct and keeps saying the information provided is not correct. How can I update my number to my old providers number? Many thanks

Augusto Toshihiro UeharaNewbie

asked in Ask a question.

How can I view my current roaming usage?

How can I view my current roaming usage?I had to use it recently in a country outside of the free roaming destinations and now I want to know what the cost of that, but I can't see an itemised cost or the cost of add ons on the new app

Russ HaywoodNewbie

asked in Pay As You Go.

transaction number

How do I get a transaction number. Not in emails.

morvenbtCivilian

asked in Ask a question.

I need to cancel but impossible to access account

I purchased a SIM/set up a direct debit a couple days ago on the basis that the coverage checker says there are no problems and full signal at my address - but I can’t even receive texts or load anything on the internet indoors in my house or on the streets nearby so this network is basically unusable for me.I want to cancel before I’m charged anything but I can’t log into the account anywhere or speak to anyone so unsure what to do - could someone from iD private message me to help?

Russ HaywoodNewbie

asked in Ask a question.

pac code.

Hi I wish to bring my number to id mobile I can get the pack. Where in the app can I do the import I can’t find an option.

Ruster1612Newbie

asked in Ask a question.

not received referral email after setting up account

Been referred on 20 April 2024 and signed up following referral link. Account is working but I’ve not received the email with link to register my new account? Realise this needs to be done within 14 days. Help please

hetkmsnmsndsmndsmNewbie

asked in Ask a question.

unable to access account

Ever since joining ID I have been unable to access my account. I just get the ‘opps something went wrong please try again’ message over and over. I’ve tried different browsers and resetting the password but still I’ve never been able to log in even once.

FredFisher72Civilian

asked in Your Phone & SIM.

Unable to call, text or use data.

Paid an overdue bill, but whenever I go to phone a number it says I’ve dialled the customer payment service and data won’t work and texts won’t send.

BhernandezNewbie

asked in Ask a question.

callng uk from abroad

could you help as I cannot make call to uk from abroad

Kelly Burrows-SmithCivilian

asked in Your Phone & SIM.

need help. calls not working

Can't receive or make calls

lewis1910Newbie

asked in Ask a question.

Billed Twice for the Same Period

I’ve been with ID Mobile for my 2 childrens numbers since February 25th. Bill February £8 per number, March £8 per number (which is what I signed up for) April’s bill says £11.64 per number and it’s got an additional £3.03 on each bill for a period of time already paid for in previous bills. Why am I being charged for the same period again.February I was invoiced for 25/2-24/3March it was 26/3 to 24/4 and now April it says 25/4 to 24/5/24 (which is correct) plus 25/3 to 21st April which I already paid in March? WHY?

asked in Your Phone & SIM.

Internet signal

I have lost my Internet signal in the last 2 weeks. I can't pay online for anything as I have no signal. I've tried my sim card into my older phone and it works fine. I've also tried my late husbands sim card in this phone samsung galaxy A52s and his sim card doesn't work either. There's got to be a block 🚫 on something. If I'm in the house I do have the lines for a signal but it doesn't light up. I tried last night while I was out and got this 🚫 on my phone. Please help me

TrevflstnNewbie

asked in Ask a question.

Replacement SIM card via Live Chat

The “system” say just ask live chat and they will send out a replacement SIM card as mine appears potentially faulty.If only it was that simple, been sent round in circles at least 4 times. Unable to get to a Currys store any time soon. Any idea what to do next other than tell them to shove their contract which would be a shame as up til now (5 years plus) all has worked wellHelp!!

Anna GoloszCivilian

asked in Pay As You Go.

pac code

I want to kip my old number, provided my PAC code when I ordered 1D sim . When is the transfer gonna happen?

asked in Coverage & Network.

network down - phone & internet

I’ve had no phone or internet connection for over an hr now. My husband and son are on ID too and are the same.Can’t find any info about network outage. Had to use another hotspot from another network.anyone have any clue what’s going on?

ceebee6ccNewbie

asked in Ask a question.

Migrate from existing Nano SIM to eSim?

There’s nothing on the site or app that seems to offer this pathway; please confirm.

Richard CattermoleNewbie

asked in Your Phone & SIM.

Sim card PUK code

I want to lock my sim card. Please provide a PUK pin code number

asked in Ask a question.

Cookie setting pop up

This pop up appears on this community forum now - even when you click the accept button, it keeps repeating. Clicking accept also clears the underlying form - making the pop up doubly annoying.

asked in Ask a question.

Muliple SIM phone - Can I have two SIMS on different networks?

My son has a year long contract abroad and has a dual sim galaxy A14 with ID Mobile. Obviously he can’t ‘roam’ for that period, so can he get a local SIM and use that in the second slot? He is in Francxe and looking at the ‘Free’ provider if that has any relevance. Edited to add: I only ask as I read that some phones force two sims on the same network - but I couldn’t find anything to that effect about the Galaxy A14.

Pete CumberlidgeNewbie

asked in Your Phone & SIM.

no signal

I have just changed contract and I have no signal at all. I checked the coverage before agreeing to the new contract. 4g was excellent coverage and 5g was good coverage. Has this come about before?

Jm1066Newbie

asked in Ask a question.

data connection drops out

Hi, I'm constantly losing data connection when not on a WiFi connection, if i restart my google pixel pro 6 or refresh the internet connection it works for a short time then disconnects, this csn happen hourly. i live in WF6 postcode but have the same issue around the country, please help, tia

James FrizzleCivilian

asked in Ask a question.

James Frizzle

Upgraded yesterday should be unlimited data through loyalty agreement only showing 100 gb data was told it would be checked and I would be called back im still waiting thanks

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