Reading in the newspaper at the weekend of people who have been scammed following successful attempts to take over their phone number. Can be called a SIM swap scam. Recommended is a preventative move ie to ask the phone provider to set up a ‘port-out PIN’. To be used whenever a port out is requested. IDMobile send a PAC code when a port out is requested, as do others, so I dont see that this is sufficient - I want to prevent a pac code from being issued unless a specific port-out password is used to request it. IDMobile do not have such a port-out password. They do have what they call ‘extra security’. There does not seem to be a link to any info about it. (from ‘live-chat’). Does anyone have any feedback on this, as to whether it is going in fact to add protection against SIM-swap scams. thanks for any info

iOS 14 & Android 11 at a glance (Includes a competition) Looking for a new smartphone? Whichever brand or device you choose, the chances are that it’ll all come down to a single question – iPhone or Android? Here, we’ll explain what both can do to help you make the choice. And if you fancy sprucing up that new handset with some fantastic games and apps, read on to find out how to get your hands on a £50 app store gift card! Let’s start with the basics. iOS and Android are the operating systems that most smartphones use. All iPhones use iOS and the majority of other brands run on Android. Both have been around for quite a while now and have been refined again and again over the past decade, making them better, smoother and more intuitive with age. However, there are a few things you should know when making your mind up. iOS (iPhone, iPad) If you’ve already got a Mac or iPad, you’re probably familiar with Apple’s operating system. While every Apple phone, tablet and computer works brilli

My plan is showing as disconnected on the ID app. Spoke to CS yesterday and they assure me it's all fine and live their end. Spent an hour and a half on webchat yesterday and this is still not resolved. Loaded app again etc. I believe when I've added the plan to my app it's picked up an old account I held with ID as the pin code was also different to what the CS advisor told me. Clearly it would be helpful if I can see my plan in the app but no one seems able to help on their Web chat which seems ridiculous. Any ideas? I've tagged you Matthew as you seem to have resolved this for other ID customers so hoping you can help me. ​@Matthew T

Hi, My 81 year old Dad lost his phone last week so I've been trying to sort a new sim for him for the last 3 days and have hit a wall with the situation. Dad lost his phone which obviously had his sim inside. We managed to login to his account in a web browser and report the phone and sim as lost. Next I tried to order him a new sim through the website only to find I couldn't login to his account without his phone for verification. Then I called customer service who advised I could collect a sim from the local Currys branch or have one sent via post within a few working days. I opted to go to Currys to save waiting, attended the store to be told they didn't issue replacement sims and could offer a PAYG sim or a contract I explained we spoke to ID CS and they said the store would issue a replacement sim. The staff member went away and returned with a sim package, stating I could register it at home via phone, the app or website. I then attempted to register via the website, no can do as

Hi, My 81 year old Dad lost his phone last week so I've been trying to sort a new sim for him for the last 3 days and have hit a wall this evening with the situation. Dad lost his phone which obviously had his sim inside. We managed to login to his account in a web browser and report the phone and sim as lost. Next I tried to order him a new sim through the website only to find I couldn't login to his account without his phone for verification, this seemed stupid to me. Then I called customer service who advised I could collect a sim from the local Currys branch or have one sent via post within a few working days. I opted to go to Currys to save waiting, attended the store to be told they didn't issue replacement sims and could offer a PAYG sim or a contract 🤔 I explained we spoke to ID CS and they said the store would issue a replacement sim. The staff member went away and returned with a sim package, stating I could register it at home via phone, the app or website. I then attempted

Most of us use our smartphones every single day, but it’s probably fair to say we don’t always get the most out of them. Or actually realise how to. There’s a ton of clever features tucked away just out of sight on iPhone and Android that you might not know about. From fun ones to the more practical, here are a few of our favourites that you’re definitely going to want to try out… Document scanner Got an important doc you need to scan and send for work? No worries. If you’ve got an iPhone, fire up your Notes app. Create a new note, and then tap the camera icon at the bottom of your screen. Hit ‘Scan Documents’ and position your camera over the document. It’ll then automatically snap it for you. But if you want some more control, hit ‘Auto’ in the top right corner. It’ll switch to ‘Manual’ mode, letting you scan it in the same way you’d take a photo. Then just crop the corners of your doc, and when you’re happy with it, hit save. Sorted. It's a bit different on Android. Open your camera

It’s that time again where everyone starts to ask themselves big questions for the year ahead. How are you going to make this year a success? What new skills are you going to learn? How will you set time aside to focus on the things that really matter? These are all questions we all ask ourselves, and the answers are as varied as we are. Of course, almost everyone has a set of resolutions they intend to stick to each year. It could be a bucket list trip that you’ve always dreamed of going on, getting that dream job, or even getting back in touch with old friends and making regular plans. But the one thing you’ll need to achieve all your resolutions is motivation. So this January, we thought we’d do something a little different. Instead of counting down the most popular resolutions, here’s some great resolution inspo that can be a springboard to even bigger and better things! Make 2022 your year with these goals… Focus on your health You know the saying: health is wealth. We’re not just

It’s Easter! That means it’s time to gorge on chocolate eggs, feast with family and get stuck into some great Easter movies. If you’ve got a great TV to keep yourself and the family entertained, that’s perfect! Only one more thing will take your shows, movies and games up a gear: a brilliant sound bar. We’re offering one iD Community member the chance to win a Samsung Harman/Kardon HW-Q60R 5.1 Wireless Sound Bar to help make your Easter the best one yet. With eight speakers and Acoustic Beam technology, that big action sequence will feel like it’s taking place around you. Plus, as soon as you start up your games console, the sound bar will instantly switch to Game Mode Pro. So, you’ll hear pinpoint sound accuracy that’ll give you the upper hand. How to enter? Entering this egg-cellent competition couldn’t be easier. All you have to do is answer the following question: “If you won, what would the first movie you’d watch with surround sound be and why?” Make sure you post your answer in

It’s true – loyalty to another network will cost ya serious dosh! Why? Because you save an average of £212 with us vs. going to a major network* Tell you what, let’s turn this into a competition. First prize is, oh, let’s say £212 of credit added to your iD Mobile account! Here’s how to enter. Just imagine you’ve saved £212 by switching to iD Mobile. How exactly would you spend all those spondoolies? Shoes? Music? Accessories for your phone? 424 pints of milk? Post a comment below telling us how you’d splash the cash. You’ve got until Friday 26 July to enter, and we’ll then pick a lucky winner at random. The winner will be announced on this page, and we’ll also send them a private message with all the deets of their prize. T&Cs apply, of course. Along with all you amazing people, see here why Georgia Steel chose to switch to iD Mobile. Good luck! *Average saving based on pricing of a new contract between 10th March and 8th June 2019. iD were cheaper for 95.7% of tariffs we were able to

Narrowly missed out on our amazing Black Friday offers and feeling a touch of FOMO? Relax! We think everyone should be able to get an incredible value deal here at iD, so our deals don’t end in November. That’s right, we’re treating everyone to epic deals for the festive season, too. Let’s get started with our Christmas SIM Only offers. As you probably know by now, we’re all about ‘no fluff, just the good stuff’ at iD Mobile. That means features you’ll love, like Data Rollover and Bill Capping, a Help and Support area where you can find the answers you need, and amazing value. Well, this month, we’re throwing in a Christmas gift too. Throughout December, we’ll give you a Currys gift card worth up to £50 when you buy a selected 12 or 24-month SIM Only plan. Starting at £10 a month for 12 months, you’ll get 20GB data, unlimited minutes, and a £25 gift card to spend on the tech you love. And it doesn’t stop there – here’s our pick of the best SIM Only deals this month: Contract length Mon