Hello, I'm trying to edit my home/billing address in the app. I've managed to change all other lines ( postcode, town, etc ), but the street name box is totally unresponsive. The cursor will appear in the box but I can't delete the current information, nor add any other text. Please help!
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Address edit 'Street name' text box doesn't work
Best answer by Daz_S
The only things I can suggest are to firstly make sure the app is the latest version. I was aware of an update a few days ago. The latest version is 6.2.0
Secondly, at the bottom of this link
It states:
I can’t access the iD Mobile app or My Account Online. What should I do?
If you’re unable to access the iD Mobile app or My Account Online, simply contact us to update your Billing Address.
HTH
This topic has been closed for replies.
+22The only things I can suggest are to firstly make sure the app is the latest version. I was aware of an update a few days ago. The latest version is 6.2.0
Secondly, at the bottom of this link
It states:
I can’t access the iD Mobile app or My Account Online. What should I do?
If you’re unable to access the iD Mobile app or My Account Online, simply contact us to update your Billing Address.
HTH
+24Hey there
If you’re unable to fully change your address, then please contact our live-chat with your old and new address, and they can edit it for you:
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
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