Hello, I'm trying to edit my home/billing address in the app. I've managed to change all other lines ( postcode, town, etc ), but the street name box is totally unresponsive. The cursor will appear in the box but I can't delete the current information, nor add any other text. Please help!
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The only things I can suggest are to firstly make sure the app is the latest version. I was aware of an update a few days ago. The latest version is 6.2.0
Secondly, at the bottom of this link
It states:
I can’t access the iD Mobile app or My Account Online. What should I do?
If you’re unable to access the iD Mobile app or My Account Online, simply contact us to update your Billing Address.
HTH
Hey there
If you’re unable to fully change your address, then please contact our live-chat with your old and new address, and they can edit it for you:
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
Thank you, I'll give that a go.
Reply.
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