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cant sign into my id account

N
New
 Contributor

been trying for past week to log into my id account but its not recognising my  email address even though is correct details

Best answer by Tom

Hi @nanaizzy 

 

Have you tried on both the app and website to log in/register?

 

Have you registered to the revamped app/website?

 

https://my.idmobile.co.uk/login

 

Tom

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andewhite
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  • andewhite
  • Platinum 
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  • 12104 replies
  • June 11, 2024

Okay @nanaizzy, if you’ve been with iD Mobile previously on multiple occasions, you may have used a different email address.

 

Forum member (non-iD).
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8058 replies
  • Answer
  • June 24, 2024

Hi @nanaizzy 

 

Have you tried on both the app and website to log in/register?

 

Have you registered to the revamped app/website?

 

https://my.idmobile.co.uk/login

 

Tom

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