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been trying for past week to log into my id account but its not recognising my  email address even though is correct details

Okay @nanaizzy, if you’ve been with iD Mobile previously on multiple occasions, you may have used a different email address.

 

Hi @nanaizzy 

 

Have you tried on both the app and website to log in/register?

 

Have you registered to the revamped app/website?

 

https://my.idmobile.co.uk/login

 

Tom

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