Hey @Ian Bewybu. It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number (ending in 153) successfully on the 13th May. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.  

Hi Matthew T, thanks for the reply.

I can’t register with that either, I am at a loss. It all worked fine on the old app.

I  thought one of the new features of the new app was the ability to register multiple numbers to on App account. As I said in the original question, I have registered my daughters fine (just because we had just renewed hers) but when I’ve come to register my own I can’t add it.

Do all accounts have to have the same e-mail address to register together, I didn’t even think that was possible.

I have three phones with you, mine, my wife’s and my daughters all of which I administer so i thought this new feature would be great. Is there anyway of switching back to the old App?

PLEASE HELP!!!!

If only ID would give us a Helpline, I’ve only found this reply by chance.

Cheers

Ian

Morning @Ian Bewybu. It is best to link all 3 numbers under a single email address, so you can switch between the plans seamlessly. I can request for your Mobile Number ending in 153 to be unlinked from the app, so you can re-register it. Would you like me to do this? Thanks.

Yes please, thanks for your help 

@Ian Bewybu I’ve been informed it’s been unlinked. Please wait till later this evening to try and add your plan. Please follow the ‘Adding additional plans.’ section in this article.

Saying my details do not match . I’ve gone through live chat they have said all my details are correct and they would pass me on to IT support that was last week still waiting. I am now receiving texts saying I’ve used 100%of my data and will be charge but I know this isn’t true the text says go to the app and look at the billing or change the data . I can’t do this as I can’t get on the app as it’s saying my details don’t match ? I am seriously not just looking at cancelling my account and going else where I am so frustrated just going around in circles. I have double triple checked the details I am putting in is correct and that’s been confirmed by ID so why can’t I register ? 

Morning @Jsperry,

I’ve sent you a Private Message.

Thanks.

I have the same problems that details do not match when trying to add my number. Can anyone help resolve the issue for me. Thanks

Hey @Karen hope,

I’ve sent you a Private Message.

Thanks.

Have the same problem ever since the app update.  Been with id mobile for a number of years and never had a problem with the app until recently.  When I try to add my number it asks for my surname and date of birth after which it says they do not match.  Obviously I know my surname and date of birth are correct so I'm at a loss. Any help would be appreciated.

Your problem is different to the one I had as I was a new customer.   If you search for ID mobile customer services you will find a telephone number  or I would go into your local curry’s store. They were really helpful with me. 

Please help I have a similar experience 

Has been with ID mobile for years and years this is the first time I can't register with this new apps

After enter my ID mobile number, surname and date of birth it won't register me as my details didn't match

Very frustrated 

Thank you so much guys hope somebody's will be able to help   

I'll be much appreciate if you will share the good outcome. Thank you so much

@Soraya Watts It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 7th May. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.

@Mandinka It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 12th June. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.

Thank you so much, I did change my email on my login detail as the email attached to the mobile phone is no longer in use,  I try to login just now  without an app and it let me in. Do you think I should delete this account and reregister with a new email? As if I register with this old email I won't be able to retrieve the security code.  Thanx again for your time

@Soraya Watts you should be able to change your log-in email:

Thanks.

Hello Matthew 

Thank you for your time 

Yes I have been trying to change my login email address but unsuccessful as its already in use. 

So it is been registered then.

Now tho when I try to login again I keep getting the onboarding message to enter my ID mobile number, surname and date of birth.

What should I do? 

So sorry to share my headache with you

Thank you for your patient

@Soraya Watts I have unlinked your number from the original email. Please wait 2 hours from this message and try to register with your new email address. Thanks!

Hallelujah! LoL  Thank you so much for your help Matthew.

I now have an IDmobile up and running

All look good except when I am going to add my PLAN

It's asking me the same question( mobile number, surname and date of birth) which is came no data 

Hopefully  just takes it time, will try again later 

If you have any tip, I don't mind getting more help from you.

Fantastic job! Really appreciate your help

@Soraya Watts - Let me know how you get on. Thanks.

Hello Matthew 

At the moment everything is good, I can see my plan and data used, as I only have one plan I don't  need to use the add plan so all grand

Really  appreciate  your help Matthew

Thank you

@Soraya Watts - Amazing, if you need any more help down the line, you know where to find us! :)