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Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

  • 370 Topics
  • 1,132 Replies
370 Topics
T
Newbie
TMLNewbie
asked in Your iD Account & App.
Unable to access my ID account via mobile app

Having just moved to ID Mobile, I’m beginning to wonder if I have made a grave error and should have stayed with a well name brand with good customer and technical service. Having made, at least, six (6) attempts to log in to my IDMoblie account from my mobile, shortly after installing the App, each time I received the message to “Provide a valid email address”. I made one last attempt via Google to reinstall the app, but then looked at the customer comments, and realised my problem was one of many in trying to use the app or gain access to my account via the app. I have given up on installing the app, recognising it will fail to work. I am now left wondering if IDMobile has the technical skills and capacity to provide a ‘fit for purpose’ mobile service, and simply, for whatever, reason, is unable to offer an equivalent product and service to others, such as Vodafone etc. I am not prepared to waste my time dealing with an organisation who seem to fail to understand the responsibility o

0
T
Newbie
21 hours ago
Ben Corfield
Newbie
Ben CorfieldNewbie
asked in Your iD Account & App.
port out number but keep active line

I am looking to port a number out but want to keep the active line with ID.Basically my wife and I have separated, but I am in contract and she uses the number, I want to retain a line with iD and the upgrade anniversary as it is, but want to port the number that she uses out and be issued a new number. Is that possible?

0
Ben Corfield
Newbie
1 day ago
Kingsizefairy
Newbie
KingsizefairyNewbie
asked in Your iD Account & App.
can not login account. Sim not connected to network and more problems

Hi,I upgraded my phone on my existing account. Got the new phone, inserted the sim, and hoped that all would be good. Boy, was I wrong... At the same time I bought a sim only contract and switched my number from EE to IDmobile.According to the messages I got, the switch was complete. So I tried to scan the QR code for this sim only eSim, but it will always connect to a Samsung watch which I do not use.I upgraded to a mobile with dual sim. Now I noticed that the sim for the number I already had with ID is not connected to the network. So I have no working phone, cannot phone, do not receive messages and missed an important phone call this morning. I tried all things recommended , nothing worked. And on top of this, I cannot connect to my ID account as it always says that the data I put in does not match their record. I am mightily peed off and need a very fast solution here!!!

0
Kingsizefairy
Newbie
2 days ago
M
Civilian
McMansionCivilian
asked in Your iD Account & App.
alternative provider recommendations

Am fed up not being able to check data usage via the app (no longer works - login just puts me into an eternal loop) - it’s time to move on.By the looks of it others are having this problem many recommendations for a different provider (15gb a month sim only)       

0
M
Civilian
3 days ago
I
Civilian
IssaCivilian
asked in Your iD Account & App.
can NOT open the ID mobile App

ID mobile App is not opening and gives error code starts with 500

1
Tom
iD Mobile Employee
1 day ago
R
Newbie
Rubie&GavinNewbie
posted in Your iD Account & App.
Community Name linked to my ex

This is a brand new contract I took out when I left my abusive partner. He controlled everything, so i thought id moved to a company he said hed never use (Im really happy for the record with ID), anyway...He used my email address to create an account years ago, and only had the ID account for a month maybe?I can't find how to change my Community name, even though it's a separate account unlinked to him his name still appears. I really really don't want to see him name every time I log in - please can someone help me amend my Community name ? Or even delete my Community account??Thank you in advance.

2
R
Newbie
1 day ago
J
Civilian
Jane WoodCivilian
asked in Your iD Account & App.
can't get help to resolve unable to log in to my account

Like previous postings I am unable to log in to my account. I'm stuck in loop of error messages. I've tried resetting my password and reinstalling the ID app (android).Here's an unsatisfactory tale of trying to get help.Chat bot was useless as it thought I had just forgotten either my user name or password. Unfortunately there was a 119 minute wait to speak to an agent.I found a number online 033 ending 15.I spoke to an agent who gave me a further number 0900 . This turned out to be a premium lune number and the given number was unobtainable!I called the 033 number back and spoke to the same agent. She advised that I tried ringing the same 0900  number from a different mobile or a landline. I tried to say that I only had the use of this one  mobile phone.It was like talking to a robot. I asked to speak to the agent 's supervisor. I was told to ring the same number again, and then got cut off .I'm stuck !  

1
Tom
iD Mobile Employee
1 day ago
Samantha Lockhart
Civilian
Samantha LockhartCivilian
asked in Your iD Account & App.
Not sending or receiving texts.

Can someone please explain to me why I am not able to send or receive texts. I have switched my phone on and off, reset my airline mode, checked everything I can and I nothing has changed. It is so frustrating when you cannot speak to someone to get assistance. Thank you. 

1
Tom
iD Mobile Employee
1 day ago
N
Civilian
nharpsCivilian
asked in Your iD Account & App.
Cannot login to web or app - details won't verify - details are 100% correct

Initial problem was I suddenly can’t make or receive calls on my Android Moto G7 Play, never happened before. But the current problem is this:Went to login on website - was instructed to create an new account due to changes at iD - did that - used the exact same data (from password manager) so everything the same as before - I repeatedly get to the ‘add an iD number’ section and it fails with “Your details do not match our records” message. The same thing happens when I install the app on the phone. Heading off a few questions; yes it’s the same email address, yes I triple checked for typos, no my surname hasn’t changed and neither has my birth date.My SIM is working in another phone so temporarlily have ‘fixed’ the initial issue, but I can no longer manage my account etc and am stuck in an increasingly annoying loop. Any help available?

1
Tom
iD Mobile Employee
2 days ago
P
Civilian
PDG63Civilian
asked in Your iD Account & App.
unable to log in to website

Irony! Unable to log in and when asked to register again I am sent a text WHICH I am unable to receive because your network coverage is NON existent! I am trying to log in to request a PAC code as it’s about time I switch to a more competent& reliable provider!

1
Kash
iD Mobile Employee
3 days ago
C
Civilian
CameronalbrCivilian
asked in Your iD Account & App.
App/website showing zero data remaining

Hi all, My app is showing no data remaining out of 50gb - I know this can't be correct. Also showing no data remaining on the website which is making me slightly worried.Any ideas why this might be?Thanks

1
Tyler
iD Mobile Employee
3 days ago
A
Civilian
Adam GliwaCivilian
asked in Your iD Account & App.
how do i change from o2 to idmobile

how do i transfer my number from o2 to idmobile

3
Tyler
iD Mobile Employee
3 days ago
Maureen Piff
Newbie
Maureen PiffNewbie
asked in Your iD Account & App.
cant add husbands phone say details not recognised

Like so many others I cannot add my husbands phone to this new app. He finds it to confusing managing apps and need to be able to manage his. Easier if on one account but seems as if everyone is having the same problem Help

4
Maureen Piff
Newbie
15 hours ago
M
Newbie
Mc22Newbie
asked in Your iD Account & App.
i- message

Just switched to id mobile and i message not working 

1
Tom
iD Mobile Employee
4 days ago
M
Civilian
memorayCivilian
asked in Your iD Account & App.
Details do not match our records

I’ve tried every possible combination and looked at the useless guide page which implies a person wouldn’t know their own name or birthday and I still get this message. Also when I try to reset the password of a potential different account I don’t get any emails through at all and this has been happening for months now it’s becoming an actual joke.

1
Tom
iD Mobile Employee
4 days ago
S
Newbie
Simonpalmer46Newbie
asked in Your iD Account & App.
new phone contact

Hi I want to get a new phone for my daughter but can't because I already have a id mobile account 

1
Tom
iD Mobile Employee
5 days ago
F
Newbie
Francisc zahariaNewbie
asked in Your iD Account & App.
francisc

Hi I need help I want to register my sin card and it's not possible I pay 1 year the sin card with out too user the sin card  I try to activate and not  possible? 

2
Kash
iD Mobile Employee
5 days ago
Pippie4trnc
Rookie
Pippie4trncRookie
posted in Your iD Account & App.
ID mobile has leaked my personal data

I needed support from ID mobile to change my address but, the only way I could find to contact them was via the ID Mobile Community so I put a message on this site. I was contacted by someone from the community telling me to text my query to a number and they would be able to help me. I did that and that's when the scam started. A guy rang to say he could help. He took my details and said he would process the change of address. Then he rang back to say he was having a problem with my account and he needed to re-register me on their system with my new address. Then he rang again and said he needed to process a small charge to my account as security, which would be refunded within 48 hours. In order for him to assure me that they were genuine, he quoted my bank account number and sort code to me which I had given to ID Mobile. Because of that, I believed he was genuine. Later he rang and said he wanted to apologise for the inconvenience and wanted to send me a gift. The next day I receiv

6
Matthew T
iD Mobile Employee
5 days ago
M
Civilian
Michael FolanCivilian
asked in Your iD Account & App.
My details do not match, I can't access the app

Hi, I can’t access the app as it says my details do not match, what can I do? 

1
Matthew T
iD Mobile Employee
5 days ago
Mary Stevens
Civilian
Mary StevensCivilian
asked in Your iD Account & App.
new phone

I have just swapped my iPhone for a new iPhone & the app won’t let me log in, it’s saying details don’t match - when they do !!! Any help please

1
Kash
iD Mobile Employee
6 days ago
S
Civilian
simonmoss
asked in Your iD Account & App.
id mobile login not working

Is anyone else having trouble logging in to their account? I am getting a bad gateway error 502 message

2
Matthew T
iD Mobile Employee
11 days ago
Lewis Halliday
Newbie
Lewis HallidayNewbie
asked in Your iD Account & App.
Old account closed but number not moved over

Hi,I recently switched from Three to iD. Today i got a message to say my old account has closed and my signal disappeared. So I put In the new sim from iD but my number has not moved over to the new sim.  Is there usually a delay for this? I have not yet had a text from iD to say it’s completed but thought it would be the same time as when my old account got closed. I am also having a lot of trouble trying to sign in to the app.  ThanksLewis 

5
Tom
iD Mobile Employee
6 days ago
D
Newbie
DeesparkleNewbie
asked in Your iD Account & App.
Access Account

I am unable to access my account due to details not being recognised. Can you advise. This appears to be an ongoing issue for a number of customers Thank you

1
Tom
iD Mobile Employee
9 days ago
K
Newbie
KeithmajorhelenNewbie
asked in Your iD Account & App.
my id app dont recognise my mobile number l

When I've entered my email address into the app then my number  dob it says it those not recognise my details.

1
Matthew T
iD Mobile Employee
10 days ago
Ann Musson
Newbie
Ann MussonNewbie
posted in Your iD Account & App.
Can't log into my account

Hi I cannot log into my account. It asks me for phone number, last name and date of birth then states "sorry your details do not match our records, please try again" 

3
Matthew T
iD Mobile Employee
9 days ago
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