ID Mobile Backend "Stuck" Profile Glitch
When an iD Mobile eSIM activation fails on the first attempt, their automated system frequently fails to fully wipe the broken profile. It leaves a "ghost" profile pending in the background, causing subsequent QR codes to fail instantly. (this happened to me for well over a week with no resolution)
The fix is straightforward, the “technical team” need to…
- completely delete the active eSIM profile from your line
- reset the eSIM on the network backend
- reissue a totally fresh QR code
Here is a similar thread discussing this very issue…
In addition, if your esim partially works, for example whilst your connected to wifi, but the mobile part shows “no service” then the “technical team” will need to…
- manually push a network provisioning refresh to your target eSIM ID (EID)."
Because of ID mobiles extremely frustrating, or dare I say non existent technical support process for actioning the above administrative actions, it seems as though the only workaround...
...is to activate a physical sim in another phone and then re-request an esim again
This discussion should be a pinned thread for anyone struggling with esim activation
