Helpful Contributor

ID Mobile Backend "Stuck" Profile Glitch

Forum|Forum|4 months ago
May 21, 2026
3 replies
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ID Mobile Backend "Stuck" Profile Glitch

When an iD Mobile eSIM activation fails on the first attempt, their automated system frequently fails to fully wipe the broken profile. It leaves a "ghost" profile pending in the background, causing subsequent QR codes to fail instantly. (this happened to me for well over a week with no resolution)

The fix is straightforward, the “technical team” need to…

completely delete the active eSIM profile from your line
reset the eSIM on the network backend
reissue a totally fresh QR code

In addition, if your esim partially works, for example whilst your connected to wifi, but the mobile part shows “no service” then the “technical team” will need to…

manually push a network provisioning refresh to your target eSIM ID (EID)."

Because of ID mobiles extremely frustrating, or dare I say non existent technical support process for actioning the above administrative actions, it seems as though the only workaround...

...is to activate a physical sim in another phone and then re-request an esim again

This discussion should be a pinned thread for anyone struggling with esim activation

Gemma M

iD Mobile Employee

Hi @Graham Carter,

Thanks for taking the time to share this detailed post and your experience, it’s really appreciated.

We’re sorry to hear you’ve had such a frustrating experience with eSIM activation. We completely understand how disruptive it is when an activation doesn’t go through properly, especially when it then continues to cause issues with subsequent QR codes.

We’ve raised and escalated this feedback with our customer and technical teams for further investigation, as insights like this are genuinely useful in helping us identify and improve any underlying issues in the provisioning process.

Thanks again for taking the time to explain everything so clearly and for helping others in the community who may be experiencing something similar.

Regards,

Gemma M

The iD Mobile Social Media Team

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R

Rke1994

New Contributor

Hello, thank you for posting this. I have also seen your other posts regarding failed eSIM activations and I am going through exactly the same situation as you.

I have now gone through 3 failed eSIM activations and yesterday I went to my local Curry’s store to try a physical SIM card. This is also not working as I have no signal and cannot make or receive phone calls or texts. I’m absolutely fed up as live chat do not understand the situation and haven’t provided a fix. Gemma M can you support me with this?!

M

Marquerita T

iD Mobile Employee

Hi @Rke1994.

Thank you for sharing. I'm so sorry you've been through three failed eSIM activations and are still without service after trying a physical SIM.

To help us work out what's going on, could you try the new physical SIM in another phone? This will show whether the problem is with the SIM or with your handset.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.