awful signal

​@ARKENNEDY86  HI 👋 Have you checked the coverage/status to see if theres a problem for your area you live at all ? 

& you mention id being worst provider ever sorry but I have to disagree there I've just bought myself out of a contract from a network who think there the best charging me nearly £65 per month for me to be lied to & NOT being given the service they promised me . 

Yes I know it's frustrating as just had nearly 2 years of this despite my complaints but I think everyone will agree with me when I say we do rely a bit too much on our phones these days ( lol yes I'm an old git bought up in the 70's) we never had mobiles back then we had to go to the local phone box & wait in the cold if someone was using it lol

Hello ​@ARKENNEDY86 

Thanks for getting in touch. 

We are very sorry to hear you have been experiencing issues with the service/coverage.

We were aware of a technical issue impacting some customers but this has now been resolved. With this being the case, are you able to confirm if you are still having problems?

If yes, can you please click here and select ‘Service Status’ to check for any local issues?

If no issues are detected, please let us know your postcode and the make/model of your handset. 

Thank you,

Nat 

Absolutely agree. I live and work in London, I’ve tried to get a decent signal in North, South, East and West, as well as the City, and it’s a rarity. I wish I’d never gone with this awful network. I was with Vodafone before who were so much better. I work in social media so need to be connected and now I’m basically restricted to WiFi. As soon as my contract ends, I’m moving on. It was worth paying the extra because I’ve not had any issues with previous providers’ service (cell or customer) they were just too expensive but here, I don’t even get what I pay for. NB. I’ve just had to wait half an hour to be able to get a cab because I had no 4 or 5G coverage despite the checker saying it was excellent. I had to shell out for a black cab in the end because I couldn’t access any apps. It happens so regularly, especially around E20, and it’s beyond infuriating. 

Hey there ​@SarahIsUnimpressed, we’re very sorry to hear this.

Please can you provide some full postcodes you regularly have issues in please?

Also, what phone do you have?

Thanks,

Tyler

E20 1EJ, N19 3YU, N19 5NF, E13 9AP, EC2R 2AH, for starters. iPhone 16 pro. 

Thanks for that ​@SarahIsUnimpressed 

We have checked and there is no reported issues in those areas. Have you tried the following steps?

1. Enable Mobile Data.

It might seem obvious, but ensure Mobile Data is enabled in your settings.

1. Open ‘Settings’.
2. Tap ‘Mobile Service’.
3. If you have 1 SIM or eSIM installed, ensure the ‘Mobile Data’ toggle is turned ON.
4. If you have multiple SIMs or eSIMs, tap ‘Mobile Data’, then tap your iD Mobile SIM.

2. ​Make sure your iPhone software is up to date.

Here’s how:

1. Open ‘Settings’.

2. Tap ‘General’.

3. Tap ‘Software Update’.

4. If you have an iOS update available, tap ‘Install Now’. If you see ‘Download and Install’ instead, tap it to download the update, enter your passcode, then tap ‘Install Now’. Having issues updating? Check out this Apple Support article for more information.

5. If you see ‘iOS is up to date’ - you’re good to go!

If you’ve confirmed that your iPhone is updated, yet can’t use your mobile data, follow these steps to get back on track:

3. Check signal strength & network outages.

 You can view the signal strength in your area with our helpful coverage checker and use the status checker to find out about any ongoing network maintenance activities or outages in your area.

4. Force restart your iPhone.

The classic switch it off and switch it back on again. If you’re unsure how to force restart your iPhone, please refer to this Apple Support article.

5. Toggle Airplane mode.

Switch on Airplane mode for 60 seconds. After 60 seconds, switch Airplane mode off.

6. Perform a Manual Roam.

A manual roam resets your connection to our network, and can help with intermittent network problems. Here’s how:

1. Open Settings.

2. Tap ‘Mobile Service’.

3. Tap ‘Network Selection’.

4. Turn off the ‘Automatic toggle’.

5. Choose a different network (Vodafone, EE or O2 - UK).

6. Wait for 1 minute.

7. Switch the automatic toggle back on.​

7. Clean your SIM card.

If you’re still experiencing issues, you can also try removing, cleaning (with a microfibre cloth), and reinserting your SIM card.

8. Perform a Network Settings Reset.

As a last resort, perform a Network Settings Reset on your iPhone. Here’s how:

1. Open ‘Settings’.

2. Tap ‘General’.

3. Tap ‘Transfer or Reset iPhone’.

4. Tap ‘Reset’.

5. Select ‘Reset Network Settings’.

6. Enter your passcode, then tap ‘Reset Network Settings’.

9. Test your SIM in another phone.

Remove your SIM and pop it into another phone. If you can use your mobile data on the other phone, then your iPhone might have a fault and may need repair. Check out this article for information.

If you’re unable to use your mobile data on the other phone, pop your SIM back into your iPhone and contact us for further support. ​​​​​​

I’ve done each of those except cleaning my sim. Your network checker doesn’t work. There is frequently no cell service in those areas despite what your checker says. Your coverage absolutely sucks and I cannot wait to get out of this contact. I feel like I’ve been scammed and am constantly gaslit by being told there’s no problem when there is very clearly a problem. 

OK, what we can do is log this with our Technical Team so it can be investigated further for you ​@SarahIsUnimpressed .

We will pop you a private message here now so we can get some more details from you.

​@SarahIsUnimpressed hi Sarah. Did they manage to fix this for you?

I have the exact same issue in the EC3 area and can’t get any signal/5g in the office or walking around the area. Can’t even use Apple Music without the song being downloaded onto my phone & struggle to get my train ticket up at Liverpool St!! 
​@Siân could you get your technical team to look at this for me as well please

thank you 

​@Pirie98 of course they haven’t sorted it or done anything except private message me to ask for the exact same information I’ve put above, again. I have the exact same issues as you. This network and its customer service are a joke. I wish I’d never gone with them :( 

Sorry to hear you feel you have had to repeat yourself ​@SarahIsUnimpressed 

We sometimes need to clarify information and check things so we have all the information in one place.

​@Pirie98  have you tried the following information?

​@SarahIsUnimpressed argh!!! I just want to get out of my contract but I bought the handset with them too. 
​@Siân ive tried all of them, many times and nothing works 

​@Pirie98 good luck! I was really hoping it would be fine but it’s not only not fine anywhere I spend significant time, they just constantly gaslight. It’s a shoddy service, the checker - which I and I’m sure many other people use to make sure there’s cell service before purchasing - simply does not provide accurate information. 
 

I received a DM asking for the exact same info I’d already put here and when I said, bluntly, that I had already provided this info, to look it up on this thread and not ask for the same info repeatedly when I’d already given it as it’s their job and it’s frustrating especially when making a complaint, I was scolded and told to be respectful and “abuse will not be tolerated”.  I wonder if they’d have written that to a man 🤔 

It’s all round the worst network I’ve been with - and I was with 3 for a very short time lol 

​@SarahIsUnimpressed brilliant…as useful as a chocolate teapot…!

At this rate I’m going to have to take a look at a sim only contract given I’m under contract with the handset and take the financial hit. Vodafone was excellent in the EC3 area for me). 

​@Pirie98 same! I wish I’d stayed with Vodafone. I got the handset through them too. I’m taking advice because this cannot be legal to just say something works and make you pay for it each month but actually it doesn’t work at all 

Hi ​@Pirie98  we’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.