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gift card not arrived

H
New
 Contributor
  • Hugh.
  • New
 Contributor
  • 1 reply

Hi,

 

I bought a Google pixel 9 during the Google family promotion and was advised that I was entitled to a £100 currys gift card. However I have still not received this.

 

Who can I contact to chase this up?

 

Thanks

    4 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • 341 replies
    • March 2, 2025

    ​@Hugh.  Hello sorry to hear about you issue please if you've not done so try the following steps outlined below.

     

    https://community.idmobile.co.uk/free%2Dgifts%2Dcashback%2Dgift%2Dcards%2D195/how%2Ddo%2Di%2Dclaim%2Dmy%2Dfree%2Dgift%2Dcashback%2Dor%2Dgift%2Dcard%2D61161

     

    https://community.idmobile.co.uk/free%2Dgifts%2Dcashback%2Dgift%2Dcards%2D195/i%2Dve%2Dnot%2Dreceived%2Dmy%2Dfree%2Dgift%2Dcashback%2Dor%2Dgift%2Dcard%2Dwhat%2Dshould%2Di%2Ddo%2D61165

     

     

    Joe

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    H
    1 person likes this
    • H
      Hugh.
    N
    iD Mobile Employee
    Forum|alt.badge.img+20
    • Natalie W
    • iD Mobile Employee
    • 2012 replies
    • March 3, 2025

    Hello ​@Hugh. 

     

    Thank you for getting in touch. 

     

    We are sorry to hear you have not received the gift card. 

    Can you please confirm what date you made the purchase and if this was directly through iD Mobile or a third party website? 

     

    Thanks, 

     

    Nat 

    H
    1 person likes this
    • H
      Hugh.
    H
    New
 Contributor
    • Hugh.
    • Author
    • New
 Contributor
    • 1 reply
    • March 3, 2025

    Hi,

     

    I placed the order on the 29th of November and it was directly through ID mobile.

     

    Thanks

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8159 replies
    • March 3, 2025

    Hi ​@Hugh. 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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      Hugh.

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