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gift card not arrived

  • March 2, 2025
  • 4 replies
  • 38 views
H
New Contributor

Hi,

 

I bought a Google pixel 9 during the Google family promotion and was advised that I was entitled to a £100 currys gift card. However I have still not received this.

 

Who can I contact to chase this up?

 

Thanks

    4 replies

    JoeKing
    Silver Contributor
    Forum|alt.badge.img+11
    • JoeKing
    • Silver Contributor
    • March 2, 2025

    ​@Hugh.  Hello sorry to hear about you issue please if you've not done so try the following steps outlined below.

     

    https://community.idmobile.co.uk/free%2Dgifts%2Dcashback%2Dgift%2Dcards%2D195/how%2Ddo%2Di%2Dclaim%2Dmy%2Dfree%2Dgift%2Dcashback%2Dor%2Dgift%2Dcard%2D61161

     

    https://community.idmobile.co.uk/free%2Dgifts%2Dcashback%2Dgift%2Dcards%2D195/i%2Dve%2Dnot%2Dreceived%2Dmy%2Dfree%2Dgift%2Dcashback%2Dor%2Dgift%2Dcard%2Dwhat%2Dshould%2Di%2Ddo%2D61165

     

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
      N
      iD Mobile Employee
      Forum|alt.badge.img+22
      • Natalie W
      • iD Mobile Employee
      • March 3, 2025

      Hello ​@Hugh. 

       

      Thank you for getting in touch. 

       

      We are sorry to hear you have not received the gift card. 

      Can you please confirm what date you made the purchase and if this was directly through iD Mobile or a third party website? 

       

      Thanks, 

       

      Nat 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        H
        New Contributor
        • Hugh.
        • Author
        • New Contributor
        • March 3, 2025

        Hi,

         

        I placed the order on the 29th of November and it was directly through ID mobile.

         

        Thanks

        Tom
        iD Mobile Employee
        Forum|alt.badge.img+25
        • Tom
        • iD Mobile Employee
        • March 3, 2025

        Hi ​@Hugh. 

         

        We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

         

        To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

         

        Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

         

        We’ll see you there. 

         

        Tom

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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