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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4812 Topics

S
Newbie
samuelRSNewbie
asked in Ask a question.

App says I've left iD mobile but I haven't?

I recently checked the app because I've had no data at all and unable to connect to any signal masts even manually. It says I left iD on the 3rd, the same date I actually started my contract. I got it through carphone warehouse. It's worked for a week so far since the 3rd but stopped working yesterday after like 5 days. Is there somewhere I can tell iD I don't want to cancel and never asked to cancel?

2
Tom
iD Mobile Employee
1 year ago
Freedom Creature
Newbie
Freedom CreatureNewbie
asked in Ask a question.

New sim card contract for new phone

I am an existing customer, just bought a new phone, and i need another sim card for this phone, i saw an add for £16 for unlimited data, talk time, texts, it was saying there may be better deals for existing customers, been having problems contacting with my account, cant log in, so here i am.

2
Tom
iD Mobile Employee
1 year ago
P
Newbie
Phily16Newbie
asked in Ask a question.

Samsung S21 FE chipset

Hi Guys, There are two versions of Samsung Galaxy S21 FE available to order: Samsung Galaxy S21 FE 5GSamsung Galaxy S21 FE 5G 2022 The first one looks to have the Snapdragon 888 chipset, there is no information on the 2022 version. Can anyone clarify that 1) the first version does indeed contain Snapdragon 888 and 2) Which chipset is in the 2022 version - is it Snapdragon 888 or Exynos 2100? Thanks

2
P
Newbie
1 year ago
J
Newbie
John.rNewbie
asked in Ask a question.

pm

Hi I need someone to pm me about cancelling disconnection which is processing and why is live chat not loading I have tried for three days and used different browsers but no live chat I have also tried 7777 from my mobile and no where can I find on the menu to stop a cancellation this doesn't look good for id I might just leave anyway  John r 

0
J
Newbie
1 year ago
I
Newbie
Istvan Zsolt KocsisNewbie
asked in Ask a question.

I have never received my sim card, but was charged.

.

1
Mohammed
iD Mobile Employee
1 year ago
P A C
Newbie
P A CNewbie
asked in Ask a question.

What is my iD number?

 I have received the Sim card.  There was nothing else in the bag advising me what the ID mobile number is. i intend to use my old number but have a PAC code but no good as I dont have the ID mobile number to use to transfer my existing number it over to ID.  Transfer No is 435342399  Re order 122868968.   If I cant get this sorted quickly will  cancel transfer and leave . #Thank you  

3
P A C
Newbie
1 year ago
W
Newbie
Wendy.martinNewbie
asked in Ask a question.

Samsung Galaxy A51 keeps freezing

My Samaung Galaxy A51 phone keeps freezing and turning itself off. Its very frustrating. i have a year left on my contract and would like to know how to stop this happening. Please help

3
Mohammed
iD Mobile Employee
1 year ago
I
Newbie
IBurnsNewbie
asked in Ask a question.

I struggle to switch to ID. Can you help, please?

I am trying to switch to ID with PAC. Follow the link, enter the details, cannot switch - error in your details message. I try to switch from my laptop. I have not used my new SIM. All the details are correct. How to fix the problem? Before I give up.

2
Mohammed
iD Mobile Employee
1 year ago
Peter Lowthian
Newbie
Peter LowthianNewbie
asked in Ask a question.

I need a PUK Code

when i try to connect to live chat i get a url error

2
Mohammed
iD Mobile Employee
1 year ago
A
Anonymous
asked in Ask a question.

GDPR and removing my details

As per I’d like to be removed. I’d also like to know what BS excuse ID is using. Please explain which exemption you are using and why you think that is appropriate so I can contact the Information Commissioner’s Office to complain.

2
Mohammed
iD Mobile Employee
1 year ago
BayazMoon
Newbie
BayazMoonNewbie
asked in Ask a question.

Temporary cease

Hello,Is it possible to place temporary cease or block on all services associated with a phone on my account, whilst still paying the bill? Thanks in advance 

1
Mohammed
iD Mobile Employee
1 year ago
D
Newbie
DingodoggoNewbie
asked in Ask a question.

cant send premium mms

Hello.I can't send a premium mms from my mobile. Bill is paid amd I have plenty of credit limit available. It was working but stopped 

5
Mohammed
iD Mobile Employee
1 year ago
J
Newbie
J0TNewbie
asked in Ask a question.

How can I setup my tablet to use data?

Hello, I have just bought a tablet and I’m hoping to link it in with my ID account so I can use the data when I go away from home. I can’t see anywhere on the website as to how I can do this; can anyone give me some advice please? I have a monthly payment plan.Thank you

2
J
Newbie
1 year ago
Mark Bottomley
Newbie
Mark BottomleyNewbie
asked in Ask a question.

son lost phone we cant contact customer service

My son lost his phone so can't log on his missing mobile.I can't do it on my accountUnable to ring customer servicesOver 4000 related help articlesNightmare to get a new sim and sort his back outAll automated and can't access without a missing mobile phoneHelp please

2
Mohammed
iD Mobile Employee
1 year ago
T
Civilian
Tom CCivilian
asked in Ask a question.

Trade In Offer Question

Hi all,I’m attempting to take advantage of a trade in offer on the ID Mobile website (£150 minimum trade-in when taking out a new 24 month contract on an S21 FE 5G 2022). Unfortunately, the trade-in tool is not recognizing my existing handset (a Samsung Galaxy A41) – please can you advise how I should proceed?Note: I’ve read other posts here where it has suggested that if the IMEI number is not recognized then the handset is not accepted. However, given the wording of the offer (copied below for ease) I’m not sure that’s still the case.*Trade-in any working or non-working mobile phone to purchase a Samsung Galaxy S22 or a Samsung Galaxy S21 FE and purchase a new 24 month plan from ID mobile between 28/07/2022 - 30/09/2022. Minimum £150 guaranteed or the value of the traded in handset, whichever is higher will be discounted off the upfront cost of the phone, issued onto a Gift Card or received via a BACS transfer. Open to participants resident in the UK , Isle of Man or Channel Islands

1
Mohammed
iD Mobile Employee
1 year ago
R
Newbie
robsprattNewbie
asked in Ask a question.

I need to speak to ID but can't get through to someone

HOW do you speak or chat with someone at ID? It seems impossible. The chat links never work. I have tried via my mobile and my pc, using all the browsers I have, and nothing works. Chat is NEVER available. I have a serious problem with my new sim and I NEED to speak to someone at ID about it NOW. How do you make chat work, or else, is there a phone number that I can call where I can speak to a human being. ID seem fine until there is a problem or you need to speak to them. When that happens, I have never encountered a worse support system.  

3
Mohammed
iD Mobile Employee
1 year ago
InnocentVictim
Newbie
InnocentVictimNewbie
asked in Ask a question.

which countries does ID Mobile trade in please?

I was told ID Mobile are Ireland based (via their social media channels) but attempted to make contact and was told they ceased trading in Ireland in 2018. Is this correct please? Also, do they reach as far as Switzerland? Thank you.  

3
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
armthorpeNewbie
asked in Ask a question.

Two direct Debits

I set up an account for my wife using your invite your friends and family etc. the account was for a sim only. I set a direct Debit and went through all the procedures and the account is now up and running . what we thought was odd is that we were getting two identical emails from  ID mobile.Then when the sim arrived there were two of them. Checking our bank account this morning we noticed that  there were now 3 direct debits from Id mobile, my original one and two more for the account I’d just set up for my wife. I deleted one of them hoping this would fix the problem.It’s very hard to fix a problem like this when you can’t talk to anyone.

7
Tom
iD Mobile Employee
1 year ago
Steve Mustoe
Newbie
Steve MustoeNewbie
asked in Ask a question.

S21 Fe in stock online but not in order email

i ordered 2 phones and had a email to say not in stock when ordered it said they were in stockthanks  steve

1
Tom
iD Mobile Employee
1 year ago
Stephen Hendrie
Newbie
Stephen HendrieNewbie
asked in Ask a question.

Activate my sim card with help as website isn't working correctly

I’d like a member of staff to open a chat with me to activate my sim card as the website isn’t working correctly

1
Tom
iD Mobile Employee
1 year ago
L
Newbie
LouinthesunshineNewbie
asked in Ask a question.

Can't access OTP messages

I just switched from Vodafone and I'm not getting important OTP text messages or verification codes that I have requested. I tried removing sim card, switching my phone on and off. I’ve been in touch with ID Helpdesk and everything they suggested hasn’t worked. Phone calls and ordinary text messages appear to be ok. I have Apple iPhone 11. Please can anyone help.  

4
Tom
iD Mobile Employee
1 year ago
G
Civilian
GreboCivilian
asked in Ask a question.

Fraudulent account and order

Someone has used Currys/Carphone Warehouse to take out a contract in my name, I appreciate that this is due to the incompetence of Currys, but I need this cancelled ASAP. I have a Crime Reference number.

2
Tom
iD Mobile Employee
1 year ago
M
Newbie
ManxNewbie
asked in Ask a question.

wrong number showing on text messages

I have successfully ported in my old number to my ID mobile sim but recently it has stated to show my temporary ID mobile number when I send a text to anyone.It is also an android phone.Why is this?

12
andewhite
Legend
1 year ago
Y
Newbie
ysnhhNewbie
asked in Ask a question.

Unlimited plan, overcharged.

Currently on the 15£ monthly unlimited plan for approaching a year, suddenly this month I was over charged. The monthly recurring charge in the PDF bill now shows £15.38 and then underneath I’ve been overcharged an extra 20% VAT. It’s an unlimited plan, I am not roaming. I am in the UK, why was I overcharged for no reason and why is there suddenly an extra 20% being taken without my consent? This is theft. I’ve already checked the PDF bill and there is nothing that should’ve incurred any extra charge since I’m on unlimited plan. Moreover the invoice breakdown shows the total cost to be £0.00.

1
Tom
iD Mobile Employee
1 year ago
Jamie Davies
Newbie
Jamie DaviesNewbie
asked in Ask a question.

account query after recent theft of my daughter’s phone please

Hi there,Are you able to tell me if I have insurance on my current plan please, unable to find relative paperwork currently 

2
Tom
iD Mobile Employee
1 year ago
Terms & Conditions
Why iD Mobile?