Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,078 Topics
  • 9,129 Replies

2078 Topics

Jesse1234
Newbie
Jesse1234Newbie
asked in Device & Phone Support

How on Earth do I get a replacement SIM?

This is insane. Never use ID Mobile!I had my phone stolen on a weekend. On the Monday I ordered a new ID Mobile SIM card via Currys as it suggests you do on this very website. After 2 days or so the SIM card arrived at my local Currys store so I picked up the SIM. You can only purchase pre-paid pay-as-you-go ID Mobile SIM cards from Currys, but since it said it on this website I assumed they could simply switch your number over to the new SIM. Bare in mind, I had already blocked my old SIM and handset via the ID Mobile user online portal. You can’t order a new SIM card directly from the user portal like every other mobile phone network in the country. You also can’t activate a new SIM manually via the user portal, you have to talk to an agent via ID Mobile’s Live Chat. So I went to the Live Chat module and got through to an agent who said they can activate my new replacement SIM for me, so I read out the code on the new SIM card and the agent said it might take up to an hour to take ef

8
Tom
iD Mobile Employee
1 month ago
Robert Ceuppens
Newbie
Robert CeuppensNewbie
asked in Device & Phone Support

ID blacklisted my phone

my handset was temporarily lost so I called the number to block the sim.  For some reason they blacklisted the phone as well, but I never wanted that.  Now the sim is unblocked but the phone still wont work.  One of the chat agents yesterday said he would un blacklist it and it would take an hour.  A day later it’s still blacklisted.  What can I do now?  My phone has been bricked.

8
Tyler
iD Mobile Employee
1 month ago
A
Newbie
ArranNelsonNewbie
asked in Device & Phone Support

no service

I’ve tried resetting my data connection it didn’t work I’ve tried logging in and it sent a code to my number but I’m not receiving calls or texts due to no service.. and there is no other way around this 

8
iD Support
iD Mobile Employee
9 days ago
Tim Pearce
Newbie
Tim PearceNewbie
posted in Device & Phone Support

crap network

What a crap network never get notifications

8
Lauren
iD Mobile Employee
3 months ago
A
Rookie
Alastair GillRookie
asked in Device & Phone Support

WiFi calling on iphone 13

I have a new iPhone 13, just joined ID. No matter what I try I am unable to have WiFi calling. Any clues please? I have obviously enabled WiFi calling on my phone, have full fibre so no problem with band width. Help?!

8
Tom
iD Mobile Employee
22 days ago
Stephanie Norman
Newbie
Stephanie NormanNewbie
posted in Device & Phone Support

not working phones

Please can someone help. I can’t get a security code to come through on my mobiles as they have both stopped working, please 🙏 help me I’m panicking it’s not working and I’ve been ripped off 

8
D
Rookie
2 months ago
Stephanie Norman
Newbie
Stephanie NormanNewbie
posted in Device & Phone Support

vodaphone esim compatibility

I’ve recently received my new phone and got the pac code from Vodaphone but it’s not switched over. It’s saying sun not compatable . I’m having a nightmare. I have both phone but neither is working. Great  

8
WelshPaul
Legend
2 months ago
J
Rookie
Jozef ButorRookie
posted in Device & Phone Support

I have transfer my number from other provider to iDmobile using PAC but when I text my number has not changed

I have transfer my number from other provider to iDmobile using PAC but when I texted my number has not changed. I am also very unsatisfied with the customer services !!! I have spend far too long on this issue!I feel like leaving and NOT recommending iDmobil to anyone. This is my last resort for help.

8
J
Rookie
2 months ago
Ryan Jones
Rookie
Ryan JonesRookie
asked in Device & Phone Support

voice call delay or first few spoken words missed

Hi,I only make voice calls these days when calling a service or bank etc. recently when making these calls, I’ve noticed one of two problems:a voice delay of 3-5seconds. This happens in both sides of the conversation and has made it very difficult to discuss mortgage details with my lender the first few words that I say are chopped of. When this occurs, the first few words of everything I say is chopped off so the person on the other end of the call cannot hear what I’m saying. For example, I say: hello it’s Ryan here. They may just hear: here.    other times, it is perfectly fine with no issues whatsoever.i have tried my sim in my wife’s phone and made a call with no issues.i use my phone to make Facebook messenger or WhatsApp calls often, and have never experienced this.im wondering if a replacement sim (with the same number) could be ordered to see if that solves the issue? it’s worth mentioning also, I use an iPhone 13, which is 18months along, but is kept well. It’s always been in

8
Kash
iD Mobile Employee
2 months ago
Ahamed Shekeel
Newbie
Ahamed ShekeelNewbie
asked in Device & Phone Support

worst network ever

Network issue; can’t even use data for browsing I have taken contract iPhone with ID mobile and there is no network for the sim everywhere. Still struggling more of the time to use data for browsing and some other times for calling as well. They says it’s 4G but am getting 2G. I can’t even cancel my contract because it’s been a month I purchased. So please anyone can tell me what to do.

8
Tom
iD Mobile Employee
2 months ago
W
Newbie
Waqas Ul MananNewbie
asked in Device & Phone Support

phone contract

Hii Have ordered Samsung Galaxy S23 128Gb still waiting for delivery not arrived yet.order number is 130744872

8
Kash
iD Mobile Employee
3 months ago
Claire Norris
Newbie
Claire NorrisNewbie
asked in Device & Phone Support

no service and microphone not working

Hi I bought my daughter a new iPhone 14 for Christmas  we didn’t get a new sim with it she used her old sim when the new contract has come into place she has no service  and her microphone had been faulty so she can’t call anyone 

8
Tom
iD Mobile Employee
3 months ago
becca2003
Rookie
becca2003Rookie
asked in Device & Phone Support

What do I do if I damaged my phones screen?

Hi, my sister has dropped her phone and so here I am asking what do I do to help her sort her phone. She asked me today if i know how we are to sort out her phone but i’m not sure and i cannot get through to ID Mobile helpline.

7
Michelle
iD Mobile Employee
2 years ago
M
Newbie
Marieh1Newbie
asked in Device & Phone Support

no text messages aftwr number ported across.

My partner and I have just moved over to ID mobile, my number has ported across successfully but his hasn't. I have sent him several texts and he's not receiving them. When he texts me back the number is a different number, however when I call his number that he was supposedly keeping it rings on his phone. What's going on? 

7
P
Civilian
2 years ago
R
Rookie
ReeceGRookie
asked in Device & Phone Support

Chat/RCS stopped working

So I've been using chat/rcs features on Samsung messages for ages with no problems. Last week I put a second sim in my phone (vodafone) and since then chat features have stopped working for my iD sim. Even when I remove the Vodafone sim, clear data/cache, nothing works. It just says registration failed. I've attached some pics of what I'm seeing. I press chat settings and it asks if I want to register, but then it says registration failed and the button 'greys' out.It's only starting happening since I put the second sim in my phone and activated chat features for that.Anyone got a fix? 

7
Kash
iD Mobile Employee
2 years ago
Mark Palmer
Rookie
Mark PalmerRookie
asked in Device & Phone Support

Unable to log in to My Account or the iD Mobile app

Hi. although similar to topics already submitted I can’t see one that describes my issue. I used to have an account around 2 years ago. Now have a new phone with ID, can’t register as it says my e-mail address already exists but when i try and recover by submitting e-mails address, last name year of birth it says‘Something wasn’t quite right, please try again’Any ideas?RegardsMark

7
Mark Palmer
Rookie
2 years ago
A
Newbie
AliceW
asked in Device & Phone Support

Network maintenance

For the last 3 days I’ve had no service during the day until 3 or 4 pm.  The checker tool says there’s network maintenance in progress.  How can I find out if the disruption will continue for much longer? If relevant, it’s the 3G service that’s unavailable (4G coverage is always borderline here) 

7
andewhite
Legend
1 year ago
Jake Lazell
Newbie
Jake LazellNewbie
asked in Device & Phone Support

Samsung Galaxy A52s 5G 128GB White 24 month contract

Hello everyone  i just wondered when you have a 24 month contract can that have a benefit  for protection  in case you drop it by accident  or other stuff? 

7
Rory
Newbie
1 year ago
A
Civilian
Alan_sCivilian
asked in Device & Phone Support

WiFi calling not working on Samsung S10

Just signed up to ID mobile using my Samsung S10 migrated from EE. WiFi calling is not working. It was working fine on EE network before migrating. I have done a factory reset on the phone and still not working. I have the function enabled on the phone.My wife has a Samsung A41 and hers is working on ID Mobile. Any ideas ?  

7
Ryan
iD Mobile Employee
2 years ago
W
Rookie
wooziiRookie
asked in Device & Phone Support

"No Service" in centre of Glastonbury town.

For over a week I’m getting “No service” in my house. I cannot get an answer from iD mobile or Three network when I ask when will this get sorted. Can anyone out there answer my question? (The answer in my mind right now is ‘Leave iD mobile and the Three network’….. )

7
WelshPaul
Legend
2 years ago
S
Newbie
Stevens2021Newbie
asked in Device & Phone Support

Porting Number Can’t be submitted Issue

I recently purchased an ID mobile contract on 16/08/2021. I requested my old number (from Lebra) to be transferred to ID Mobile. I was told the transfer would occur on 20/08/2021. Unfortunately, this did not occur so I contacted ID mobile on the phone and a customer advisor looked at my account and said it would occur on 19/08/2021. I have just been on the App and it now says “Sorry, your port-in request can’t be submitted at the moment. Please try again later”.  I therefore re-rang ID mobile and whilst the customer service operator said he couldn’t help due to the fact we have to use this online web service for help, he could tell there was an issue flagged on my account with the port-in number. I was advised that I needed to contact a customer service advisor via this system as my number may need to be manually transferred as there is an ongoing issue with ID mobile. I currently have no access to any online banking or other services due to being on a new phone and all apps requiring

7
Kash
iD Mobile Employee
2 years ago
F
Rookie
FiggisRookie
asked in Device & Phone Support

Wi Fi calling - why is my phone not compatible.

I have just read about Wi Fi calling on iPhones with a detailed description on how to set it up and a link to the iPhones it was possible to use for Wi Fi calling. . Android phones were not listed. My iD Mobile reception is not very good indoors and I often lose the call connection. I would like to set up Wi Fi calling if it’s possible on my phone. My phone is a Motorola G7 Power.I just found the list of compatible phones and mine is not listed. What does a phone have to have to be compatible. I need to know before I buy a new phone as losing the connection during a call is frustrating and embarrassing.

7
F
Rookie
2 years ago
K
Newbie
kasiayarNewbie
asked in Device & Phone Support

OTP messages not coming through

I've seen this question asked before, but no actual actionable answer from my end. I am trying to set up my new phone and my Zoho email account and Amazon are sending OTP messages but I'm not receiving them. I haven't tried my bank apps as I don't want to become overly frustrated. Please tell me there is an easy fix otherwise I will have to consider cancelling my contract.

7
Mohsin
iD Mobile Employee
2 years ago
Spike. kie
Rookie
Spike. kieRookie
asked in Device & Phone Support

App won't open, again 🙄

All I'm getting is 'processing' (see photo). I've deleted the app and reinstalled, I've cleared cache, I've forced stop, I've tried it using data and wifi but still all I get is 'processing'. I've had to pay my bill on the web, which was a nightmare. The ID website is so slow. It takes forever to do anything and that's on all 3 devices, so it's not me!!!!Every other app is fine. Is it just me or is everyone else getting the same?

7
Will
iD Mobile Employee
2 years ago
Rob Mansfield
Rookie
Rob MansfieldRookie
asked in Device & Phone Support

sim card stopped working

My SIM card has stopped working. I have tried all the fixes in the FAQs. Help please I cannot take or make calls! It worked initially, then I switched my old number over and it that was yesterday and it then worked Now this morning when I turned the SIM data off it has disappeared completely.You cannot see the SIM at all in the settings         

7
Rob Mansfield
Rookie
1 year ago
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