Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,056 Topics
  • 9,046 Replies

2056 Topics

A
Rookie
alanclareRookie
asked in Device & Phone Support

Occasional use of iD phone account on iPad with cellular

I have had an iD account for many years and am a very satisfied customer. Can I use the data on my account on my iPad WiFi+Cellular which has a sim holder?

19
andewhite
Legend
1 year ago
Louise Atkinson
Newbie
Louise AtkinsonNewbie
asked in Device & Phone Support

Claim Chromebook

Hi, how do I claim the Chromebook please? I can't see a link on any of the emails I've received.

2
Mohammed
iD Mobile Employee
1 year ago
Gwendoline Amber Frew
Newbie
Gwendoline Amber FrewNewbie
asked in Device & Phone Support

blocked sim see below

Hello, I’m at the end of my tether with this company I’ve had no response from anybody since September 22 it’s now Jan 23 I’m struggling financially and have no coverage I could quite easily kill myself over this situation I’ve suffer with anxiety and I am neuro divergent this is awful service, I rely on my phone to contact my therapist and my support network you are contributing to my mental health issues I am suicidal here!!

8
Mohammed
iD Mobile Employee
1 year ago
Jacki
Rookie
JackiRookie
asked in Device & Phone Support

Text from Android phone to Iphone

Does anyone know the answer. I do not receive notification sounds when I receive a text from an Android phone. If I goes one from another Iphone it works.

3
Jacki
Rookie
1 year ago
Finn Walsh
Newbie
Finn WalshNewbie
asked in Device & Phone Support

My sim has completely stopped working

Hello, for the last few days my simcard has been completely not working, my account is all okay through the app and my bill has been paid, but i am unable to call people (every-time i try i get an error message straight away) i am only able to send blue text msgs when i am connected to wifi, green msgs dont send at all and i am unable to use any mobile data, im not sure whats happened and i am unable to contact customer services,any ideas?

3
Tom
iD Mobile Employee
1 year ago
J
Newbie
Jin jo hyungNewbie
asked in Device & Phone Support

I am abroad

I am abroad now and international roaming is on. Two month ago my cap limit was over and since then I could now receive any texts and calls even though my phone show the SIM with local network name. Can any ID Technical Team help me to sort this problem out?

6
J
Newbie
1 year ago
S
Newbie
StonemotionsNewbie
asked in Device & Phone Support

Alternative APN for VPN?

I have tried using a hotspot from my sim to access my work VPN when out and about, however it never seems to connect. A bit of investigating has revealed that the issue also occurs on the three networks (which ID mobile uses) and that a way round it with three is to change the APN from “three.co.uk” to “3internet” as that changes the applied NAT wall to allow for VPN traffic to proceed. With ID Mobile, I have contacted the live chat and the only APN they can provide is “id”, but I was wondering whether anyone else has an alternative APN that might work, or if that is not the solution, or maybe a solution that would mean the VPN is not stopped from working by the network provider (ID Mobile). It is a SSL VPN connection to our office via a Draytek router should that info be needed, its not an app like NordVPN etc.

2
Mohammed
iD Mobile Employee
1 year ago
S
Rookie
SteiffCollectorRookie
asked in Device & Phone Support

When will Motorola Edge 30 receive Android 13?

I appreciate that Android version releases can take a while to reach all qualifying devices, but it's a regular frustration when certain manufacturers hardly release any relevant information relating to upcoming or future releases of the Android operating system.Although Motorola have confirmed which of their devices will receive this update, the Motorola Edge 30 being one such device, they have to date not given any date when this update will be pushed out, why?These manufacturers are always keen to advertise their products, to produce sales, but the lack of relevant information relating to future security patches and Android updates is extremely disappointing!As such, despite liking my Motorola Edge 30, I will be very reluctant in moving to any other Motorola device in the future.

7
Mohammed
iD Mobile Employee
1 year ago
B
Newbie
BRIGGS2013Newbie
asked in Device & Phone Support

phone not delivered and orderded 19/12/22

HiOrder reference- 124633292Phone still not delivered despite confirmation of order 19th Dec 2022.Text message received from DPD 22nd Dec 2022 to say it would be delivered that day. Phone not delivered. No card received and we have tried to track on DPD site it says driver unable to leave phone safe and parcel on its way back to Curry’s - parcel number REMOVED Can you please advise when it will be delivered as payment has already been taken for actual phone and I am paying price plan or cancel contract. Can someone please contact me as soon as possible as this is not acceptable. Thank you Claire Briggs

1
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
Steh77Newbie
asked in Device & Phone Support

Only receiving text messages from contacts

Hello, has anyone come across this problem, I moved from EE and ported my number to ID mobile but I can only receive messages from people in my phone book. I am using android and I have tried different messaging apps but still no joy.Thanks

4
Mohammed
iD Mobile Employee
1 year ago
Amber whiting
Newbie
Amber whitingNewbie
asked in Device & Phone Support

Do you receive a SIM card when you purchase a new contract?

Do you receive a sim when you have just joined id and just set up a contract for a phone monthly or do I need to order the sim? 

3
Mohammed
iD Mobile Employee
1 year ago
Maria Leask
Newbie
Maria LeaskNewbie
asked in Device & Phone Support

I want to talk about getting my number changed

I want to get my old number exchanged for the one you provided.

3
Mohammed
iD Mobile Employee
1 year ago
Arron Croft
Newbie
Arron CroftNewbie
asked in Device & Phone Support

I have upgraded from SIM only to a new phone (still with ID mobile) via a 3rd party website. Is it possible to keep number?

I found a very good deal online which I could not get via going through ID direct, therefore purchased the plan online thinking it would be possible to keep my number.  I currently have a sim only on ID mobile, and have purchased a new phone and sim deal with ID, but wish to keep the same number. Is this possible at all? If not, I will have to cancel my plan and return the phone and go to another provider which would be a shame. Please can someone confirm.  

1
Mohammed
iD Mobile Employee
1 year ago
K
Newbie
Kelly NewthNewbie
asked in Device & Phone Support

sim not working in iphone 13 pro max

I’ve transferred an old sim my son had into his new phone but now he cannot connect to mobile data? he has an I phone13 pro max now? 

3
Mohammed
iD Mobile Employee
1 year ago
Crashtv
Newbie
CrashtvNewbie
asked in Device & Phone Support

Oppo Find X2 Neo 5G handset but no 5g?

I have an Oppo Find X2 Neo 5G handset and I have full 5G signal where I live. The reason for joining ID mobile was because of the good 5G network where I live, but my handset cannot get 5G and is always on 4G! I contacted customer support who said it should work but nothing since. Any ideas or do I have to leave ID mobile and go with Three? 

2
Tom
iD Mobile Employee
1 year ago
G
Newbie
Grant RichardsonNewbie
asked in Device & Phone Support

We've tried to process your PAC, but there is an issue with the information you've submitted.

I’m trying to switch to ID mobile from 3 using my PUC code but keep getting this message: We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

3
Mohammed
iD Mobile Employee
1 year ago
J
Newbie
jake.stewart8Newbie
asked in Device & Phone Support

Calls: other person losses audio when at home. pixel 6

Hi,  Since I got my pixel 6 (and moved to ID) calls I make or receive from home will (after about 30 seconds) have to other person unable to hear myself. Sometimes this resolves itself. sometimes it does not. This happens with multiple people I call. The other person has no issues with calling other numbers. Seems to be only when I'm at home. When I'm away I have no issues. I have tried with and without WiFi calling enabled. No difference. I have tried resetting phone. No difference. Calls via WhatsApp work fine 100% time. Voice recorder app on phone works fine. So is not a physical mic issues. I live on a coverage boundary between 3g/4g/5g. So guessing this might be issue?. Is there anything I can do to resolve?Somebody mentioned to disable volte. But this option is greyed out in settings - supposedly ID control this.  Thanks     

3
Tom
iD Mobile Employee
1 year ago
EloquentMahogany
Civilian
EloquentMahoganyCivilian
asked in Device & Phone Support

New ID Sent to Wrong Address

Dear iD Mobile, I have an ongoing complaint which involves very poor connectivity on my telephone.  Earlier today, a complaints agent telephoned me to discuss my complaint and what can be done to rectify it -- one of my options was a new SIM, to see if my current SIM is the cause of my issues.I have now received an email from DPD / Currys tonight stating that an order is arriving.  After seeing my details in the enclosed link, I panicked and assumed I was the victim of a fraudulent Currys order.  However, after a phone call (where the phone kept beeping, like someone was pressing numbers) and a web chat, I figured out it was iD Mobile. The email states that the package is being sent to my old address.  Therefore, I will not be in receipt of my new SIM.  I am confused as to how this mistake has been made, as I updated my address in November.  This is also a mild annoyance, as now I will not be able to see if my current SIM is the cause of my issues.iD Mobile will now need to get another

2
Mohammed
iD Mobile Employee
1 year ago
Stuart Craine
Newbie
Stuart CraineNewbie
asked in Device & Phone Support

Ending contract

I took out a phone/data contract with ID on 30 December. Had I known it was impossible to speak to someone regarding issues moving my existing number over to them I wouldn’t have taken out the contract.The number should have been moved on 4 January. And to add insult to injury even the live chat link doesn't work.

4
Stuart Craine
Newbie
1 year ago
T
Newbie
twatson64Newbie
asked in Device & Phone Support

Invoice

Afternoon all,I am trying to request an invoice or copy of purchase for my recent 2 year contract with iPhone 14, however the chap on Live Chat refused to provide me with this, and says a proof of purchase is enough, however the likes of Apple don’t take this as gospel and want a copy of the receipt or invoice or order details.Why is it so difficult to get a copy of the invoice/receipt/order details from my original purchase in addition to the Proof Of Purchase document. Is anyone at ID Mobile able to help? RegardsTom

3
Kash
iD Mobile Employee
1 year ago
K
Newbie
kalintriNewbie
asked in Device & Phone Support

Wi-Fi Calling on Samsung Galaxy J7 (2017)?

I was looking at the Wi-Fi Calling supported handsets list and can see that the Galaxy A5 from 2017 is on it as well as some other Galaxy models from the same year, but not the J7. The only J series I can see on that list are from 2018.  The functionality is enabled on the handset but it does not seem to be working. Is there any chance that the J7 from 2017 would be added as supported and will work?Why is this feature even tied to a brand/model? None of the previous carriers I have used had any such lists or restrictions. As long as the device supported the feature it would just work, so what is up with ID restricting it by model?  

1
Kash
iD Mobile Employee
1 year ago
J
Newbie
JojopNewbie
asked in Device & Phone Support

iMessage issue since porting

Hi I switched to ID mobile a few days ago. Used the PAC code to keep my number. My iMessages are showing my email address as my ID not my name and phone number. I have gone on to messages on the send and receive and cannot switch to my phone number,  it just keeps verifying, then saying this number in use with another account. Any ideas? Please  

1
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
Chris MaskellNewbie
asked in Device & Phone Support

who are id mobile

Bought a phone from carphone Warehouse. all of a sudden ID Mobile e-mail me wanting to set up payment plans. Never heard of them and CP Warehouse did not mention any involvement from them. I tried a number of e-mail address they give for contact but none of them are in use, one e-mail sent me through  to ASDA Phones by which time I am getting confused. Can anyone tell me if these people are involved with CPW or is this just a huge scam?

4
Tom
iD Mobile Employee
1 year ago
Stan Cartwright
Rookie
Stan CartwrightRookie
asked in Device & Phone Support

can not get reception so can not receive pass code

I bought a new 4G phone as my 3G has poor reception.I need a nano sim card to fit the new phone, my existing sim is not compatable.I get poor reception and can not receive passwords and I forgot my password so I can not access chat.Any advice please how to get a new sim card?regards stan

7
Mohammed
iD Mobile Employee
1 year ago
Jez Bee
Newbie
Jez BeeNewbie
asked in Device & Phone Support

Netgear Nighthawk LAX20 APN info

Hi I have a stand alone Netgear Nighthawk LAX20 with an IDmobile SIM card. After setting it up it won’t connect to the internet, it looks like the APN info is incorrect but the info on IDmobile site doesn’t give me all the info required.can anyone help. First pic is website second is nighthawk set up. I can change the PDP and the authentication but don’t know what to. 

5
Mohammed
iD Mobile Employee
1 year ago
Terms & Conditions
Why iD Mobile?