Getting Started.

I’m unable to send SMS text messages since I’ve changed to ID mobile (OnePlus 10T Android phone, Google Messenger SMS app).

Hi can I buy additional data to use when abroad? I used all my data and bought more but it seemed it was only for UK use. Am I able to buy extra data to use in France? tyia

I’ve just bought a data add on but it’s not working. How long does it take to activate on the account?

Hi, I have my VM setup and works ok in he UK. While in the Canaries I could access it just fine. Now on he Isle of Man I cannot access it. When you dial 123 or the international number it just drops the call, could this be due to the network am connected to? Any help please

I’ve been very happy with my internet coverage since I’ve been with iD, but 2 days ago I stopped being able to access the internet when out and about - unable to make meet-up arrangements on WhatsApp or use maps/bus locator apps. I can connect with my home internet or login to Wi-fi in restaurants etc. I’ve tried turning phone off and on again! Please advise.

Hi I joined the £6 a month unlimited calls and texts, first question. Am I in a contract for say 12 or 18 months etc or can i cancel anytime? 2nd question is. I am using a £34.99 nokia phone not smart got from Argos, It seems to work perfectly and does with my sons Giffgaff 02 network based simcard but with the IDmobile simcard sometimes phonecalls that last over 15 minutes cut out. So i have ruled out the Nokia phone being the issue by testing with my sons giffgaff 02 network simcard and calls can last well forever and the 02 network in my area is actually lower signal by quite a bit than IDmobile which I believe is based on the three network. So why do phonecalls cut out and am i in a contract or not. Thanks for anyone who replies, I am partially sighted and can’t see to type properly anymore and often I need to get my Autistic son to type emails and things like this for me as I tell him what to say. Again thanks to anyone who has the answers. Susan.

Hello I took out a new id mobile plan today. Trying to input my OAC and details on the id Website but not working. Saying issue with the information I have submitted but there isn’t. Tried several time but still error. Anyone able to help ? Thanks

I have been offered a sim upgrade with more internet, when I go through it wants to take funds from a credit card, I want to keep my old number and how do I know when the old account has been cancelled as it’s not at all clear as I don’t want to pay twice

By mistake, I turned sim card off in settings in sim manager on my Samsung and now it won't turn sim card back on. I turned phone off and back on and now it wont recognise my sim cards mobile number and says unknown number now. My sim still works in another phone. I have also tried a different sim in my phone and it says unknown number too even though that sim also works in another phone. Please help!

My bill is wrong!! Contacted ID and being ignored? Shocking customer service that has to rely on its customers to solve issue’s, appalling really!

Hello I have an other number haven't set the sim card up and been cut off I just need to know how much me bill is

I got an email reminding me to claim the reward by July the 30th yet never received anything I could claim. The person who referred me hasn't seen anything either. If you could let know where to find it? Thank you

You advise Network Issues for SY21 7TL, this appears to have been on going for an excessive time as we never have consistent outdoor coverage. Seriously disappointed and will be checking other networks. What is the expected timescale for rectification?

Is there an add on package I can use for roaming in Turkey ?

I paid yesterday my bill but it is still showing outstanding balance and i cant even make and take calls from someone, please help me, i cant be like that, i feel like cut off from world....

My contract is ending and I don't want to extend it but just switch to a monthly paid plan, what should I do?

There’s been a death in the family and I am looking for more time to pay my bill

Hello, I am currently on a Sim only plan and yesterday I got a new phone. I moved my sim into my new phone but my FaceTime and IMessages will not work. When I go into settings and try to activate both FaceTime and iMessages I get an error message saying there was an error in activating it. I have restarted phone signed into my ID app and it’s still not working. I would be grateful for any help.

Hi, Does anyone know how to check for the latest roaming charges for Morocco or how to actually speak to someone at ID Mobile? Thanks

When do I turn roaming on when I go on holiday on tuesday

How can I check that my wifi is working on my Samsung Galaxy A41 android phone. I have 80 GB of data

Need to switch to worldwide cover in peru

I missed a bill and was cut off and unable to afford it i thought id just pay it when i can so when i could It said i owed them £24 and i paid it THEN it still said i owed £24 and i paid that and it was atill there i have just wasted all my money just for nothing without realising i really can't afford this rn thanks and don't think this excessive amount for a service I've not been using us fair

I am having an error message occur when I try to add my number to the ID App

I am with ID mobile and have been for years. my partner is looking to join on a 1 month contract. Can he use his roaming in Greece with this plan? Or is it only 12/24 month contracts that include roaming?