Hey, does anyone know how I can check the date in which my previous mobile number will be imported to my new ID SIM?  Ta

Hi my daughter’s iPhone has water damage and won’t turn on. I’m wanting to replace the phone but when I try to log into her id mobile account it says will text a verification code which I obviously can’t access. How do I get around this as I’d just like to get into her account to upgrade?

Hi, just had text stating that I've used all of my roaming data? But I don't think I have.. I'm not outside of UK either!?!?!

I’m on a rolling monthly sim only contract on one of my accounts which my son uses. In the app it says I can upgrade and when I select the deal I want it gives me the price in the top pic. However if I was a new customer I could get the price on the bottom pic. On chat when I went on to ask them to match the new customer price, they said I wasn’t eligible for an upgrade as I only took out the sim only deal in April. Yet it allows me to upgrade through the app. Is my only way of getting the new customer deal to ask for PAC code, port the number to another sim then take out a new contract? 

I have paid my bill but when i try and call someone it says I've called ID payment line but my bill is up to date and then cuts off any advice?

If I end my contract a few days into the month do I pay for the full month or just the days I’ve used?

Whenever I log into my account it comes up with 'Oops something went wrong' when I try to edit my payment details. I need to change my bank details but it doesn't let me. I can't seem to get through to an actual person to ask for help. 

Hi,It is imperative I keep my existing mobile No. The question I hope you can answer is this:-I currently have an acct with Three mobile. I want to Port that No over to ID mobile. The mobile provider ID use is Three. So can I port my No from Three to ID Mobile. ID Mobile to assign my mobile No back to Three

Hi,  I have been with IDmobile a few weeks now and find my signal is very very poor. I live in Cornwall and it says my area has excellent 4G in the coverage checker.  What I find bizarre is I can be on the phone with reception that sounds like we’re talking underwater, yet my signal shows full 5G? This area of Cornwall does not have 5G. Alas, even with full 4G showing it can be the same.  Why can I not make a phone call with full signal showing, and why does 5G show up and have an even worse reception? Thanks

Travelling to NYC next week and cannot find any information on roaming costs Thanks

My phone has gone off today due to a late payment. I really need my phone for work however I am unable to pay my bill till the 2nd September is it possible to switch me back on till then please 

Why did id mobile take 2 payments out of my bank last month, £12.99 came out on the 7th July then later that month Id mobile tuk the monthly bill.   

I can't remove adult content  

Had this girl Anna ring me yesterday and said my contract with id had ended that day so she offered me a different one for £ 11.50 and a free gift she had all my details my end of bank account number and knew the fone number and everything thats why i thought it was id mobile  she even give me a ref number WZ 924879639A and a customer service contact number 0333 031255 BUT last night from the same number at 10.30 pm a man called and was saying I must put the 6 digit password in in 5 seconds he kept repeating this put it in in 5 seconds ,but in between this fonecall I got a text from My bank saying if anyone is asking for a password plz hang up so I told him to piss off and not to call the number again and blocked it ,the name of the caller was something like the south teeth and was wanting a payment of 95 pounds is this Really id mobile I am Now worried about my money  bank ,Thanks

Hi ive paid my bill and restarted my phone several times and i still cannot make calls. I need my service reinstated and its proving difficult to get any support from id mobile.

Hiya, I’ve just joined IDmobile a week or two back and have had trouble with data not working and my app saying I have none left even though I haven’t been able to use any of it, and texts being marked as ‘not delivered’, anyway I can resolve these problems? 

I can't make any calls, Internet is slow and cuts often. This happened even I have full bars on my signal. Is so frustrating, I'm going to cancel my contract as is impossible to use my phone in this conditions.

I entered my SIM pin number wrong three times, and my sim is blocked. Tried to get onto the live chat, but the website had been updated, and it said to make a new account. Did that, and they sent a code to my phone, which I can’t unlock, so I can’t get on the website. Tried calling and just get automated options and go around in circles. Tried Twitter/X and they’re closed and saying contact the web site! I’m going crazy! My phone is so important to me (as everyone’s is) but I’m vulnerable and I feel unsafe without it. I’ve take out the sim so at least I can use my apps with wi-fi.  HELP! 

Hi. I have a sim only account and have just ordered a new phone which comes with a SIM card. how do I get a pac code from the old sim? how do I use the pac code? howdo I cancel the old plan? many thanks. 

Hi, I’ve been with I’d since 15/6/24, I went on the app to check my payments, and I’ve been charged 4 times, not including my August payment. I wouldn’t be bothered by my account is still saying I have an outstanding payment to make, so the 2 extra payments obviously haven’t been credited to my account?  

I am unable to delete any voicemail. There is no option to delete or any trash can on screen. In fact I am only able to hear the oldest voicemail and have 2 new ones I cannot retrieve because as soon as it plays the old one it cuts off to the main menu with no delete option? any suggestions out there, this is a new account (8 days) and a galaxy s24

How can I file a formal complaint and request recompense/exit from my contract on basis of inappropriate service suspension. Apparently my DD did not work on the 28th of last month and on the 1st of the following month my service was suspended!!!!! No contact or warning from ID mobile that there was a problem. I only discovered I was cut off when I tried to call for medical help as I was not well!!!!! This is beyond unacceptable. I remain very distressedTo add insult to injury I received an email in the evening of being suspended advising me of an issue with DD and warning of the suspension . . . . a bit late wouldn’t you say to put it politely.Well done IDmobile for being the worst service provider I have ever encountered in 40 years. Could have done without reading the appauling way you have treated others who have had problems with your service but if you want this way of communicating then I guess you want it to be public.

Location  I am unable to access sites like the National Lottery as when I log in and try to  play the National Lottery it tells me I’m not in the UK ( but I’m actually in  the West Midlands ) Not sure how to rectify this so my location/ IP address  is UK

I am following the advice from: How do I fix iMessage or FaceTime issues after I switched?I have completed step 3, however step 4 advises you remove the iD mobile SIM card and replace the empty sim tray prior to the restart.I have attempted a restart without being able to undertake this process (as I have an eSIM) which did not work.  Do I need to request a physical SIM or delete my eSIM and request a new one? I have already attempted resetting network settings. I received an email today from iD mobile stating that the switch to iD mobile had been completed. I was with O2- I thought it had all gone through yesterday when it was expected to- my O2 ported number was showing on my iD account yesterday.I’m not sure if it related to this number as I have switched 3 numbers to iD from O2. The other 2 are working ok with FaceTime and iMessage. It’s only the one number affected which was my main number on my O2 acc

We have PAC code transferred my daughters number from another provider and I've had confirmation thay the transfer is complete. When I text or call her on the transferred number she receives it and when she calls me it comes up on my phone as her saved number, however when she texts me (even a direct reply to my text message) it shows the other number on my phone. We have tried turning the phone off and on again but it makes no difference. Any advice please?