My iD.

Hi there, can someone please phone me tomorrow on [REDACTED], as I have been billed over 30 and 40 for two months running after upgrading. It’s taken me over an hour to sort out this community thing. If I don’t hear from anyone I will be formally complaining. Can this please be sorted asap. I cannot afford the extra billing and shouldn’t be having to pay all this extra. I am a loyal customer, but won’t be if this continues. Thank you. Marie

Just received my new ID Mobile Sim and got a switch over date of my old EE number to ID mobile of 31/08/23 is there chance of changing it to ASAP.

I live in the UK and travelled to Greece for 3 weeks but I need to use my data using a Sim Router. I tested it and unfortunately, I do not get access to internet. When I use the sim card in my phone, all works fine. Could you please advise? Do I need to make any specific configuration? The router I am using is the following: TP-Link TL-MR6400 300 Mbps 4G Mobile Wi-Fi Router, SIM Slot Unlocked.

switched to new upgrade 6G but now cant get internet connection on my Samsung GalaxyA20e it was working perfectly yesterday so frustrating

I ordered a Pixel 7 Pro with the offer of free earbuds. Phone has arrived but no earbuds. This seems a common issue with ID mobile. How do I get the free buds delivered.

Hi! Just got new Xiaomi on ID. On description was an offer ,( buy Xiaomi 12 mate pro plus and get Acer tablet ) Phone I received,but tablet no. What I have to do ?

H

Why am I constantly being refused a contract for my wife

I have just received my new Pixel 7 which is shown on the website with a promotion of a pair of Google pixel buds Pro. I expected to receive the buds with the phone. How do I get these buds.

How do I report a network problem in my area

I have been a victim of identity theft and would like to report this to ID Mobile. I have a crime reference number already but have had difficulty talking to a service agent through the live chat app

I have received a letter from ID mobile that I have open an account. But I have never had an account with ID. I have been victim of Identity theft and would like to immediately close this account down. I can find no method of contacting ID mobile. So any one from the team please can contact me so I can give further details about the letter received.

I have the pay-as-you-go Unlimited bundle, with unlimited minutes, texts and data. The past few days, I have been unable to access data. I hadn’t needed to make any calls or send any texts, but I’ve just tried and neither of those things is working either. Texts fail to send, and when I called my voicemail I got a recorded message, which said: “You are currently unable to make any calls because you’ve reached your capped limit. To start using your phone again you need to make a payment or increase your capped limit.” It says I can do this by logging in to my account, but I can’t see anything about a capped limit in my account. In any case, as far as I know, the concept of a cap is only applicable to pay monthly contracts, not pay-as-you-go, and I haven’t done anything that would exceed one. Usually I can call Voicemail just fine by using minutes from my allowance. The network is redirecting all Web traffic to a captive portal. The captive portal is actually broken, because it redirects itself to itself in an endless loop, so I don’t actually get to see the page it is trying to show me. In Chromium-based browsers, this results in ERR_TOO_MANY_REDIRECTS. Sometimes I get ERR_CONNECTION_RESET instead. If I connect to WiFi, so that I have full internet access and I am not trapped in the captive portal, I can then reload the page that the captive portal was trying to send me to and I can see that it is an iD Mobile page that tells me I am unable to use data, either because I have run out of credit or used up my data allowance. Its URL is https://my.idmobile.co.uk/no-credit.htm It is true that I have £0 credit in my account. But I also have the £20 Unlimited bundle, so data should be working fine regardless. If I log into my account, it still shows that I have an infinite amount of data, texts and minutes remaining in my allowance. When this first happened, I was only a couple of days away from my next bundle renewal, so I decided to wait and see if it fixed itself when the bundle renewed. Unfortunately, it hasn’t. The bundle got renewed yesterday and I got the usual text message from iD saying the payment was successful; but the network is still redirecting me to the broken captive portal that says I’ve run out of data. Of course, I’ve tried turning the phone off and on again, but it hasn’t made any difference. So, it looks like I’m currently paying £20 a month for practically no service at all. On the plus side, it looks like I can still receive texts, which is lucky, because I had an important text come through with some appointment details yesterday. (Not to mention 2 factor authentication texts for logging in to things.) Any ideas?

I’ve just moved over from vodaphone, I’ve gone to dial my voicemail as I have messages pending in there and it keep saying my cap limit is £0 when it’s set at £25. Anyone know what’s happening or what to do please 😩

Having left idmobile and transferred my number to Lyca I decided to transfer back and ordered a new 2 year SIM contract, When I transfered my number from Lyca back to my new contract the PAC transfer has been transferred to my old account? How do I get my phone number transferred to my new account and the new account registered?

Hi I was accepted last Friday to become a new customer and for a new phone and was told someone was going to be in contact with me regarding the handset. I’ve tried to get hold of someone on the telephone number and now been waiting for someone to get back to me but as of yet still heard nothing. How can I find out what is happening? Thanks Molly

I'm trying to keep my old number but there is something wrong

With my current provider I can’t merge calls on my iPhone, neither can I do group texts. Are both these functions supported if I move to iD Mobile? Thanks

my son got his upgrade handset a few days ago. He transferred his SIM from old handset but there is no mobile network, he can’t make or receive calls or use data. He thinks his number hasn’t transferred to his new handset - HELP. I’ve tried the online chat function but it’s always busy - really poor service ID Mobile. We are really not happy at all

New phone, new contract, but chosen via web for purposes of nabbing the right deal rather than the app upgrades. I've read something online that seems to show I can't keep my number? Is this true? Same email and financial infos, same me, so it was more of an intuitive move for me than ID perhaps.

So I’ve been getting text messages from people stating I’ve called them when I haven’t and at this point I’m thinking my number might’ve been used for a scam call. What do I do?

I activated my new Galaxy A54 yesterday,transferring my old SIM a d number. I am struggling to get any data there is no 4G signal on the phone. Any ideas? Data roaming is switched on and it works fine via WiFi Cheers

I currently have a 1 month Sim only contract and recently placed an order to move to a pay monthly contract. I placed the order via a third party provider but was then informed i could not port my existing number over to the new monthly contract as it would be ID to ID. The people i spoke with on here explained they would cancel the new contract and I would receive my up front payment once completed. I have heard nothing since Friday.

Hello, I recently had to block my SIM card due to having lost my phone. I am all set up with my new SIM card however my insurance company are asking for proof that my IMEI number was blocked. Please could you advise how I go about getting this proof. many thanks, ali

Hi, The terms on the website are as follows; Step 1:Purchase a Samsung Galaxy A34, Samsung Galaxy A54, Samsung Galaxy S21 FE, Samsung Galaxy S22 128GB, Samsung Galaxy S23, Samsung Galaxy S23 Plus, or Samsung Galaxy S23 Ultra between 09/08/23 - 27/09/23 or whilst stocks last on selected Unlimited data tariffs and receive a pair of Samsung Buds2 (Black colour) worth £139.99, at idmobile.co.uk only. I have highlighted the word ‘or’ as this makes two separate terms of which either can be fulfilled to qualify. I have just been told my purchase of an s23 does not qualify for the earbuds as I haven't also purchased the correct data plan. The terms should be either an ‘and’ or just a comma. This has led into a contract under a false pretence. Now I am paying more for a contract which I could have had cheaper elsewhere. I was offered £20 off my bill which is just short of insulting as I’m technically out of pocket by £149.99 plus the difference between this contract and the cheaper alternative. If this can not be resolved, I will be pursuing this through the ombudsman and cancelling both mine and my wife’s contract as we are still within the 30 days opt out clause.