Pay As You Go

Everything you need to know about Pay As You Go

  • 519 Topics
  • 1,527 Replies

519 Topics

Paul Clarkson
Civilian
Paul ClarksonCivilian
asked in Pay As You Go

Pay as you go Sim

I bought a £20 pay as you go sim which had unlimited everything, just noticed it was only a one month contract, this month has now run out and I have had no text telling me how to top up with another £20, so do I have to buy a different sim every single month?

1
Tom
iD Mobile Employee
4 months ago
X
Newbie
xcutiepielibbyxNewbie
asked in Pay As You Go

seriously need help!

Right this is a long story and I'm not a happy bunny so I apologize for sounding angry but no one is helping me, So ... The other day one of your team messaged me and ask me for my details as I lost my card and lost my dad at the same time, your team said to me I own nothing on the account but in my bank statement ID has been trying to take a payment. I was so confuse by this so I called the ID answer machine to make sure, I still owe nothing! Now tonight I receive a text from ID saying  "We have cancelled your Direct Debit with us due to two failed Direct Debit payment attempts. Once your outstanding balance is paid in full, you can set up a new Direct Debit using the iD App or My Account. If you don't have an active Direct Debit with us, it could lead to missed payments & extra charges." So I thought what the heck?!?! I logged into my ID account and saw I own £21?!?! I'm so frustrated with this as I've been told by the team and the answer machine that I own nothing. I seriously d

1
Tom
iD Mobile Employee
4 months ago
Kabeer Hanif
Newbie
Kabeer HanifNewbie
asked in Pay As You Go

sim card not arrived - order number 130280664

HiOrdered on Monday 4th Dec. Sim card still not arrived. Please advise.

6
Tom
iD Mobile Employee
4 months ago
Jane Bowater
Civilian
Jane BowaterCivilian
asked in Pay As You Go

cancellation

I wish to cancel my monthly contract however i wish to change to a pay as you go SIM with the same number. How do i do this?

2
Tom
iD Mobile Employee
4 months ago
W
Newbie
will202xxNewbie
asked in Pay As You Go

Number hasn't transferred help

I was with Lyca mobile and switch to ID mobileThought about a month, my number was on two different Sim cardsLyca and ID mobile at the same time Lyca mobile Sim has gone now the signal from it, When I call people from my ID Sim, it comes up with my old number like I want it to.On my ID account, it comes up with the ID Sim number when I signed up to the network, not the ported number I haven't had the text message to say that the number has been ported successfully it's been over a month and a half nowEvery morning I get this email   no-reply@idmobile.co.uk      Hi WILLIAMRemember we said we'd credit your account with 7-days line rental? Well, we just wanted to let you know we've done it.If you've got a Direct Debit payment due to come out in the next three days,  we'll still take that payment and the credit will be applied to your next bill.If your account hasn't switched yet, don't panic! We're working to get it sorted asap. But if you've been waiting more

6
Kash
iD Mobile Employee
4 months ago
David Johnson
Newbie
David JohnsonNewbie
asked in Pay As You Go

Sim only to full phone and contract

How do I access my old SIM only contract when it has been replaced with my new phone contract(on the same SIM card) the only info I can see in my account is my new deal which is all payed and updated. I’ve been sent a final notice to pay off my old account but I am unable to see this and there for unable to cancel that account to stop further charges without cancelling my current contract. I’ve talked to live chat and they can’t give me an answer that seems like it will help.  

1
Tom
iD Mobile Employee
4 months ago
A
Newbie
ABR4RNewbie
asked in Pay As You Go

How do I close my account/cancel my subscription?

Please help me close my account/cancel my subscription. The sim isn’t working and I do not want to sit and talk for ages to resolve, I just want to close my account/cancel my subscription.

1
Kash
iD Mobile Employee
4 months ago
S
Newbie
Sharleigh12Newbie
posted in Pay As You Go

currys gift card

When will I receive this gift card?

6
Tom
iD Mobile Employee
4 months ago
Trevor Gilbert
Newbie
Trevor GilbertNewbie
asked in Pay As You Go

Trevor.

I cannot make calls or use data this has been going on since 17.00 I'm based in Hertfordshire 

1
Kash
iD Mobile Employee
4 months ago
Val Adam
Civilian
Val AdamCivilian
posted in Pay As You Go

Portsmouth is down

My son is relaying on having a phone to call me but no network at all for phone call or mobile data.

2
Siân
iD Mobile Employee
4 months ago
G
Civilian
Gail MccandlessCivilian
posted in Pay As You Go

cancelling id pay as you go

Would like to cancel my pay as you go

1
andewhite
Legend
4 months ago
X
Newbie
xcutiepielibbyxNewbie
posted in Pay As You Go

Making a payment - Lost bank card

Hey, is there anyone that could help me with my bill? I lost my bank card and waiting for a new one, I lost my dad yesterday morning, I need help with my bill and to speak about when I can pay it.   Much appreciate, 

1
Kash
iD Mobile Employee
4 months ago
A
Civilian
A S TUFIQUE EallhiCivilian
posted in Pay As You Go

Mr

Hi My name is A S I have join your network on last Thursday but I did not receive my sim card yet.Please let me know when I will receive my sim. Many Thanks 

8
Kash
iD Mobile Employee
3 months ago
Krystal Slade
Newbie
Krystal SladeNewbie
posted in Pay As You Go

credit

I put credit on my phone of 20 pound and its come out my bank but its not showing on my account so I can't add my bundle 

1
Kash
iD Mobile Employee
4 months ago
Dalya
Civilian
DalyaCivilian
posted in Pay As You Go

Hi i have an a sim contract with ID mobile , i have uprating tto Samsung galaxy s23ultra now i have 2 contracts im trying to contact one with sim and another with phones contract can someone help please id mobile to sort out the issue ,

Hi I was trying to contact  id mobile   I have updated  my sim contact  to Samsung galaxy s23 ultra  mobile  with a new sim .Now I have 2 contract to pay I need to sort  out the issue  please  how can I get in touch  with  them on phone direct 🤔.  

2
Siân
iD Mobile Employee
4 months ago
Reachingout
Newbie
ReachingoutNewbie
asked in Pay As You Go

Is it possible to view data usage

Could anyone kindly inform me if it is possible to view what data has been used over a one month period.I currently have a SIM card in a router which provides my TV, PC & Tablets and phone Wi-Fi signal. The SIM deal is for unlimited data. I suspect with only two of us in the house unlimited data could be trimmed down to a cheaper option but without knowing what data we use per month its difficult to choose another cheaper deal.Any advice where I could view our data usage would be appreciated.

3
Tom
iD Mobile Employee
4 months ago
M
Newbie
morganxNewbie
posted in Pay As You Go

payment

I’ve tried to buy a new bundle or even just top up my pay as you go sim on the app and online. when doing this on the app i just get a white screen that says ‘please try again’ and when doing it online it says ‘oops looks like something went wrong please try again later’i now have no data or ability to call and text anyone as my first bundle ran out. i need to know how to fix this issue so i am able to either buy a new bundle or top up my phone.thank you 

1
Tom
iD Mobile Employee
4 months ago
Adam5
Civilian
Adam5Civilian
asked in Pay As You Go

How do I kow if Account is active

I registerd for a SIM ard and gave my account details for the DD. I have not recived the SIM after 8 working days and noonfimation email. Alos I do have contract documents How do I dind our if I have an account, how do I ge the SIM it’s now URGENT! 

2
Tom
iD Mobile Employee
4 months ago
S
Newbie
Sick of thisNewbie
asked in Pay As You Go

Black Friday Sim Deal.

How do I chance my tariff to a black Friday sim only deal?

2
Siân
iD Mobile Employee
5 months ago
Dave Hughes
Newbie
Dave HughesNewbie
asked in Pay As You Go

sim only deal, keep my old id mobile number?

Please help…… My old contract of 24 month has just run out, so i decided to switch to a sim only deal and save some money. It’s really important that i keep my old number as i run a business from that number and have spent £100s in advertising ect. I Have been sent my new sim and put it into the phone but i have a new unknown number? I do have a PAC code for my previous number but how do i go about getting it on the new sim?

9
Tom
iD Mobile Employee
2 months ago
Shells Bells
Newbie
Shells BellsNewbie
asked in Pay As You Go

charged

I'm on holiday my daughter called i cut her off but i have neen charged £2.40!

2
Tom
iD Mobile Employee
5 months ago
Arkam Omar
Newbie
Arkam OmarNewbie
posted in Pay As You Go

overcharged

…

1
Tom
iD Mobile Employee
5 months ago
SophieAK1
Newbie
SophieAK1Newbie
asked in Pay As You Go

pay as you go

I've moved abroad but still need a uk number for occasional use. Can I turn my contact into  pay as you go?

3
Tom
iD Mobile Employee
2 months ago
Antony Barson
Newbie
Antony BarsonNewbie
asked in Pay As You Go

change my plan

Hi. My account is currently showing I have no option to change me plan, but as of 22nd, I have nothing left to pay, and am waiting for a new phone from a different supplier. I go on to PAYG or a new low price tariff if I’m only likely to be on it a couple of weeks. thanks

1
Kash
iD Mobile Employee
5 months ago
Wipe Out Window Cleaning
Newbie
Wipe Out Window CleaningNewbie
asked in Pay As You Go

Sim hasn't arrived and no dispatch email

I was given the option to port my old number to my ID mobile sim card, so I did.Now my old sim card, which was gif gaff says ‘No service’, this tells my that my number has already been ported to ID mobile, but I am yet to receive it.I can’t even access my ID Mobile account online, as when I enter my Mobile, Last name and Year of birth, it shows me the error ‘Something wasn't quite right. Really need my phone for work. 

1
Kash
iD Mobile Employee
5 months ago
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