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Ciara SHCivilian

asked in Device & Phone Support

No incoming calls and 'no agents available' at 3pm on a Thursday

Despite a new SIM card and hours spent on the chat, I still can’t receive incoming calls. All callers from all networks and landlines get ‘You have dialled an incorrect number’.Today I’ve tried to get support via the chat bot, but it won’t display on my computer. On the phone, it connects but immediately says says no advisors are available. It’s 3pm on a Thursday afternoon.Anybody able to get basic levels of support from id Mobile? 3 weeks since I’ve been able to receive calls.

asked in Device & Phone Support

no transaction number !!!!!!!

I am really frustrated.I cannot find any transaction number. No invoice paper work. No welcome email !!can you please, tell me how can I find it ?? can you send it to me across ? can I know any mobile number to contact you ???

TigertilneyNewbie

asked in Ask a question.

Changed plan but not showing on account?

I changed my plan and received a confirmation message from ID mobile. I have also received a new SIM card, for some reason. However, on my account, the old plan is showing and there is no sign of the new one yet?How can I tell if my plan has been changed? Do I simply wait for the first bill, due on a different date from the date showing on the account with the out-of-date plan?What do I do with the new SIM? I wasn’t expecting a SIM card. I want to keep my number, just get more data and nothing else.

asked in Device & Phone Support

number transfer

Its been 6 days now from the date that I requested my phone number to be transferred..my PAC code was given when i bought the new phone/contract…how can I contact somebody about this as it is really frustrating as I use this number for work?

Tim NortonNewbie

asked in Ask a question.

pac transfer time limit

i currently have an O2 sim along with my ID one but eventually want to transfer my number from my O2 to ID…..what is the time limit on this, as in could i do it 6 months down the line….please advise

FDTNewbie

asked in Ask a question.

call charged

I have unlimited callsYet I called a 0118 903 xxx number and got charged?

Phoenix EalesCivilian

asked in Ask a question.

trying to give my pac code

I have just taken out a SIM only contract with ID Mobile, how do i give them my pac code so i can switch my number over?

Nicki FlackNewbie

asked in Pay As You Go

Cant make or recieve phone calls

Unlimited minutes Three barsHave restartedHave taken sim out and restarted Still not working.

Mihai PopNewbie

asked in Ask a question.

Creatine a new iD account

I received my phone today but my old phone number from previous network is going to switch in 3 days, should I wait until then to make my account on that number? or if I make my account today with the new number from iD and then when the old number gets switched to iD will it automatically change in my account too and will be able to use it to log in or i will have to keep using the originial number from iD to log in my account.

Ben ArfaCivilian

asked in Pay As You Go

sim card

Hi, good morning, I would like to buy Sim card

dansusNewbie

asked in Device & Phone Support

Wifi on Tube

Would this method of connecting to Three Wifi on the tube work with ID sim? ( it works with other Three mvno’s) 1. Go to your Wi-Fi settings.2. Select the Three_WIFI SSID to open the configuration screen. Find the "EAP method" 3. Choose AKA from the list.4.Click on the connect button. Grateful if someone could test it, and report back. Ta.

FangpalateNewbie

asked in Ask a question.

Error message when trying to input pac code

As with other members, I’m trying to switch my new number using a PAC code. ID mobile doesn’t recognise the pac, my surname, phone numbers or transaction number. Please help! Also, I have not received a welcome email from ID mobile. I previously had a ID mobile account set up on behalf of my daughter but this with some years ago, I hope this hasn’t caused any confusion. thanks Catherine

asked in Device & Phone Support

network coverage poor

I've got 1 bar signal for the past three weeks ,voice keeps breaking up. This is unacceptable ! What can you do for me ?

asked in Ask a question.

Multiple Sim Only Numbers on One (Family) Account

Is it possible to have 3x Sim Only numbers for my family on my ID Mobile account rather than having to create an account for each?

asked in Device & Phone Support

transfer

Why won't my pac code work I have been told I'm inputting wrong information when I know I'm not

asked in Ask a question.

Transferring number from o2 to id, why has it not fully switched?

Hi all, I just joined id mobile and when I signed up for my contract provided a pac code to use and set up the date to change over for the 24th of August (Thursday). Thursday comes and my old phone linked to my old number goes dead, the number is no longer linked to the old sim and I restart my new phone and wait for the text message from id saying yhe port is complete. It's now Saturday and there is no text despite resetting my phone, resetting network, rebooting the phone etc. I can call out on the phone to people but anyone ringing my old number is getting dead air and anyone ringing my id number is getting dead air. I am just a little frustrated. Can anyone help? Chris

james4444Newbie

asked in Ask a question.

Change switch over date from old number to ID mobile

Just received my new ID Mobile Sim and got a switch over date of my old EE number to ID mobile of 31/08/23 is there chance of changing it to ASAP.

Mollypink27Newbie

asked in Ask a question.

My order for a new phone has neen accepted but heard mothing for 6 days

HiI was accepted last Friday to become a new customer and for a new phone and was told someone was going to be in contact with me regarding the handset. I’ve tried to get hold of someone on the telephone number and now been waiting for someone to get back to me but as of yet still heard nothing. How can I find out what is happening? Thanks Molly

Mark AnthonyNewbie

asked in Pay As You Go

Cancelling a recent order

I currently have a 1 month Sim only contract and recently placed an order to move to a pay monthly contract. I placed the order via a third party provider but was then informed i could not port my existing number over to the new monthly contract as it would be ID to ID. The people i spoke with on here explained they would cancel the new contract and I would receive my up front payment once completed. I have heard nothing since Friday.

Jack IngramCivilian

asked in Ask a question.

How do I identify unknown charges?

I am being charged 2 x £1.50 at the very beginning of the new month (85004 Domestic?). I have tried to zero my extra usage charges but am not allowed to do so as “ your current out-of-plan spend exceeds this amount. Log in at the beginning of your next billing month to lower your cap”.The problem is that the scammers bill me before I am able to zero my extra usage charges, and so it continues.How can I get more information on these charges so that I can do something about them?Otherwise I will have no choice but to cancel my account.

Chris JordanCivilian

asked in Device & Phone Support

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again

Keep getting this message “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again” when transferring a number from GiffGaff to ID on behalf of my wife. Didn’t give PAC at point of purchase trying now few months later, put surname in app capitals as advised on here but no joy, please help

MrsCSNewbie

asked in Ask a question.

Various questions before joining iD

I'm thinking of joining iD mobile as they have some good deals but I have a few questions I'm hoping someone can help with. I was told on ID live chat that if my phone has 4g calling capabilities it will work. However looking online that doesn't seem to necessarily be the case. I've also found 2 lists on here with the phones 4g/Wifi works with, my phone is on one here https://www.idmobile.co.uk/help-and-advice/approved-handsets but not the other I found in a community thread. I can get 4g & WiFi calling on EE and want to keep this. I have a Motorola G82,it was bought sim free.Because of the above and that I've never been on the 3 network before I'd probably try a 1 month sim and then cancel it after the 30 days if I had issues. if I do this would I be able to port my number across at a later date if I continued with the sim rather than straight away? Also is a credit check done for the 1 month ones, I'd pass ok but not sure if I then cancelled it and took another one out elsewhere

robbie1962Newbie

asked in Pay As You Go

been overcharged

Hi I’ve tuck a new pay as you go sim card out £20 was meant to go out my bank but it’s tuck 3 lots of £20,Is there anyone I can speak to over this?

phs928Newbie

asked in Pay As You Go

How do I reactivate my Pay as you go phone?

Hi, I haven’t used my pay as you go phone for a while and I tried topping up but it doesn’t work.I tried to contact you via Live Chat and Live Chat doesn’t pop up, I can’t even download your app because Google playstore setting isn’t the UK, I can’t change it to UK because I’m leaving here in 3 weeks. Could you please reactivate my account?

me79Newbie

asked in Ask a question.

transferring phone data

Hi do you have to be connected to WiFi to be able to transfer data and apps onto a new phone?

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