At iD Mobile, we understand that life can be unpredictable, and you might have to tweak your finances to stay on top of things. We're here to support you through it and help you manage your mobile expenses effectively.
So, here are some friendly tips and tricks to save some money and stay in control of your mobile costs.
Bill Capping.
Bill Capping is a money-saving feature available on all iD Mobile plans. You can set or adjust your Bill Cap anytime in the iD Mobile app. For more information on how to set or adjust your Bill Cap, check out our bill capping page here.
Data Rollover.
Provided as a free feature on all iD plans, you can use data rollover to carry over any unused monthly data to the next month, giving you a second chance to use it.
Find out how to take advantage of data rollover here.
Direct Debit.
Setting up a Direct Debit means your payment will be taken automatically from your account. You can change your Direct Debit payment to a day of the month that works for you.
Here’s everything you need to know about setting up a Direct Debit.
Want to know how to change your Direct Debit date? Click here.
Choosing the right plan.
t’s good to make sure you’re on the best plan for you. If you usually go over your limits, then you might want to consider a plan change or an upgrade.
Alternatively, if you’re not using all your allowances, a lower-tier plan might save you money. Changing your plan allows you to make sure your plan is tailored to your needs.
Find out if you’re eligible to upgrade or change you plan.
Remember: You can upgrade from a phone deal to a SIM Only plan, which are often cheaper as they come without a phone. Check out our SIM Only deals.
Connect to WiFi.
To save mobile data, use Wi-Fi whenever possible. This is particularly important for data-heavy activities, such as streaming and downloading.
Add-ons.
Buying an add-on works out cheaper than racking up those dreaded out-of-plan charges. They can be purchased at any time in the iD Mobile app.
Find out more about add-ons here.
Review your bills.
Check your bills regularly to get an idea of your spending patterns. If you notice any discrepancies or unexpected charges, let us know and we can help explain them to you, or check they’re correct.
You can view your current and previous bills anytime in the iD Mobile app or My Account Online.
Download the iD Mobile app from Google Play or Apple App Store.
Roaming.
All iD Mobile plans include roaming in 50 destinations across the EU, EEA, and beyond, allowing you to use your UK monthly allowances of minutes, text and data, up to 30GB at no extra cost.
Please note: Our fair usage policy protects the great value we offer whilst allowing you to enjoy our Roam Free feature. This lets you use your standard monthly allowances (up to 30GB) at no extra cost, across our free Roaming destinations. Find out how much data you can use while roaming here.
Want to know more about roaming charges and how roaming works? Check out our handy article here.
Trade-in.
Got an old phone sitting around in a drawer or cupboard? Or maybe you’re looking for a way to save money on your next order? Trade in your old phones to put the money toward your new one, or simply keep the cash!
Find out more about how you can trade-in your old phone here.
Refurbished Phones.
Need a new phone but want to save money? All our pre-owned refurbished phones have been professionally tested, checked, and refreshed to ensure they are in full working order.
Find out more and check out our range of refurbished phones here.
Financial vulnerabilities.
We understand that circumstances can change and, as a result, you may experience financial hardship. We can offer support and guidance during these tough times. For more details, please contact us.
We also encourage you to seek impartial and free advice through specialist national and local organisations such as:
There are a number of free debt advice services available both locally and nationwide, online over the phone or face to face. To find the one best suited your needs please visit www.moneyhelper.org.uk for more details.
Accessibility.
At iD Mobile, we use services that are designed to make communication easier for our vulnerable customers with communication difficulties (such as difficulty hearing, difficulty speaking or a visual impairment), poor mental health, physical disability, a learning disability, low literacy, or anyone unable to take care of themselves.
We also understand that someone who has experienced recent bereavement, loss of income, accident or injury can be temporarily vulnerable.
You can view our Accessibility Page and our Vulnerable Customer Policy for further support.
