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Apple offer redemption link UID missing or incorrefr error


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84 replies

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  • iD Mobile Employee
  • 373 replies
  • June 18, 2025

Hi ​@Bobstar 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Anika


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  • iD Mobile Employee
  • 373 replies
  • June 18, 2025

Hi ​@Adrian R 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Anika


  • New
 Contributor
  • 1 reply
  • June 23, 2025

I have the same problem & pop up chat didn’t seem able to help when I contacted them yesterday, They provided me with alternative links that also didn’t work and then we got cut off.


  • New
 Contributor
  • 1 reply
  • June 24, 2025

I have the exact same problem and can’t find a solution anywhere. Has anyone actually had this problem solved?


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • June 24, 2025

Hey there ​@urbieg & ​@Merr2080

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Thanks,

Tyler


  • New
 Contributor
  • 1 reply
  • June 29, 2025

Recently bought an iPhone 13 and my Apple Music links is having the same issue as everybody else 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • June 30, 2025

Hey there ​@Okb1, sorry to hear this. 

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Thanks,

Tyler


  • New
 Contributor
  • 1 reply
  • July 13, 2025

Hi, I activated my SIM recently and have been trying to redeem the Apple TV+ offer, but I’m getting the UID missing or incorrect error.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8484 replies
  • July 14, 2025

Hi ​@JTL001 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom