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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4809 Topics

J
Newbie
Jimi CunninghamNewbie
asked in Ask a question.

how do I get the £15 sim only student discount?

I've tried buying an unlimited plan with the student discount code but it doesn't work. Any ideas? 

20
andewhite
Legend
1 year ago
Jan Modrzynski
Civilian
Jan ModrzynskiCivilian
posted in Ask a question.

voicemail pin

Hi, I can't get the voicemail pin correct. I used all the options. Is there a way to reset it?

2
Tom
iD Mobile Employee
1 year ago
N
Newbie
Nathan SmithNewbie
asked in Ask a question.

Old number outstanding balance email

Timeline.I lost an old phone which had an id mobile monthly sim card winter 2019/2020.I thought i cancelled it and set up a new id monthly sim on a new number. I recently switched providers cancelling my monthly sim card with id.I noticed a direct debit still set up, so cancelled it as i no longer use id mobile.I received an email (11/3) warning me of an outstanding balance on my first id mobile number of £5. This number hasn't been active since 2020. I no longer have an active id account. Please get in touch so this can be cancelled properly. I do not want to be charged a termination fee on a number i cancelled in 2020.    

1
Tom
iD Mobile Employee
1 year ago
Joyd
Newbie
JoydNewbie
asked in Ask a question.

sim card stopped working

I upgraded my phone 2 months ago. Everything was working fine.  I registered on Id mobile app yesterday and now I have a message to say that my new sim is now active. I don't have aa new sim and my phone was working fine yesterday.  What do I do please? 

12
Tom
iD Mobile Employee
1 year ago
Emma C
Newbie
Emma CNewbie
asked in Ask a question.

charges for using mobile in Andorra

Hi please can I find out how much it will cost to use my mobile while on holiday next month in Andorra, and also Greece. Thank you 

5
Mohammed
iD Mobile Employee
1 year ago
D
Newbie
David BrockenNewbie
asked in Ask a question.

Cancel Contract. I don't have the SIM

I’d like to cancel my contract but don’t have the sim. I also never registered for an online account. The SIM wasn’t ever used only the mobile.

9
Mohammed
iD Mobile Employee
1 year ago
Sally Bramley-brown
Newbie
Sally Bramley-brownNewbie
asked in Ask a question.

transfer to new phone.

My husband has an ID mobile account but he never set up an account on line.  He has been given a newer phone which is an apple and has a smaller SIM card.  So how do we transfer his number and his account to the new phone.  It has a SIM card but there is no associated provider.  I m sure it can’t really be that hard but everything I have read on the ID website is no help at all!  Please can someone help?

2
Mohammed
iD Mobile Employee
1 year ago
H
Rookie
HineshRookie
asked in Ask a question.

poor coverage buckinghamshire

Just switched ID mobile and am already considering to switch out to another operator as the signal is shocking. Where is the 5G coverage in the Buckinghamshire area?I’m super surprised by the coverage if I compare it to EE. Hope this will improve!

14
H
Rookie
1 year ago
K
Newbie
KevsunNewbie
asked in Ask a question.

no network service for few hours now!

Hi did any one have issue with network?Can't receive or send sms and call or receive phone call!Restart my phone many time.  Still no service.

15
Mohammed
iD Mobile Employee
1 year ago
BigDaddyUK
Rookie
BigDaddyUKRookie
asked in Ask a question.

Phone does not see sim card

Hello. I received a new SIM card, inserted it into the phone, but the phone does not recognize the card, writes Insert a SIM card! Tested on Samsung Galaxy S23 Ultra and Oppo Find X3 Neo

8
Mohammed
iD Mobile Employee
1 year ago
S
Rookie
S PRookie
asked in Ask a question.

Honor Magic 4 Pro Out of Stock?

Hiya,  The Honor Magic 4 Pro is shown on your website as Out of Stock. Are you having any more of these coming in or not please? Kind regards, S

1
Mohammed
iD Mobile Employee
1 year ago
Karina Leigh
Newbie
Karina LeighNewbie
asked in Ask a question.

Upgrading phone - do I need to return my old one?

When upgrading from your current phone to a new model, are you able to keep your current phone as a spare when the upgrade arrives or do you have to send the phone back? 

2
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
sidkn33Newbie
asked in Ask a question.

ID have not unblocked my lost and found phone

Hello, I have now asked not once, or twice but THREE TIMES to get my previously lost OnePlus 7 phone unblocked.The phone was originally lost in August 2022, I replaced it and reported it lost to ID who blocked it for me.(great!)It was then found and returned to me in September 2022 and around that time, I asked ID to unblock the phone via a web chat.As it was a spare handset, I didn’t even have a SIM in it so I assumed it was unblocked as requested. It turns out the phone is still blocked.I put a new PAYG ID SIM in it on Friday last week, the phone would not connect to the mobile network.I asked for the second time for the phone to be unblocked, via web chat - this was confirmed done no Friday and I was told it would be active “within an hour”.3 hours later, it’s still blocked.So I open another web chat, asking for the THIRD time and I was told that the first attempt last year got “cancelled” with no explanation or notification, the second attempt failed (no reason given and not notifi

1
Mohammed
iD Mobile Employee
1 year ago
B
Newbie
Bai16Newbie
asked in Ask a question.

how do i get my phone number for my new sim card

I received my new SIM card however cannot find my phone number so I cannot activate my sim I have checked my emails and there is no phone number on there and it did not come on the packaging for my new sim. I have also not received a welcome email. 

1
Mohammed
iD Mobile Employee
1 year ago
R
Newbie
Rufus277Newbie
posted in Ask a question.

CPI increae discrepancy on ID website

Hi. So I received a text to say my RPI increase will be effective from April. However I took my co tract out in July 2023 and I signed the contract when it stated I was not going to be affected by this change (no mention of RPI just CPI). I have screenshots of this. I checked the clause as per the text message and ID have changed their terms and conditions without notifying me. How is this right? All of the sudden my monthly cost will increase even though you stated that contracts between June 2022 and November 2022 were not affected.So basically ID has ripped me off as they stated not affected by CPI but failed to mention RPI will be charged instead.  

1
Kash
iD Mobile Employee
1 year ago
Vicz King
Newbie
Vicz KingNewbie
asked in Ask a question.

Why does my cancellation fee include the new RPI

Hi,Why does my estimated cancellation fee include the new RPI and it’s not April yet, it’s still March? It doesn’t make sense!!??!

1
Kash
iD Mobile Employee
1 year ago
Kenneth Haugaard
Newbie
Kenneth HaugaardNewbie
asked in Ask a question.

VERY weak or no data in London

Hello, for the past 4-5 months, my signal and data has been absolutely terrible in London. Even though it says 5G, its impossible to load any data, so I often need to use public WiFi if available.It has, unfortunately, come to a point where I consider finder another network provider.Anyone else facing the same, and if so, is there a solution? Thank you.

1
Kash
iD Mobile Employee
1 year ago
L
Civilian
lewisjenkoCivilian
asked in Ask a question.

My first bill has been taken before it said it would be.

I started my contract on February 24th, paid the upfront cost and changed my direct debit to a different date than the 10th March which is today but I have still been charged today.I’m worried I will be double charged this month or something since I was not warned about this payment before it came out my bank.

2
Kash
iD Mobile Employee
1 year ago
Jinu Nandanan
Civilian
Jinu NandananCivilian
asked in Ask a question.

poor 4g coverage in tywyn LL36 0TE

Hi, Very Poor data network coverage in our tywyn area  ( LL36 0TE ) I have a 24 month  contract with id sim. Bt I can't use this sim  in our area.if possible, plz solve this problem.thank you..🙂

4
Kash
iD Mobile Employee
1 year ago
S
Newbie
svanr1967Newbie
asked in Ask a question.

Calling UK mobiles overseas whilst roaming.

Hi I have a query about using the roaming features. My husband and I have both switched to ID mobile and are intending to use our phones on holiday in the Canaries (band 1) next month.  I understand that calling the UK and local Spanish numbers whilst we're overseas is included. But what about calling each other in the Canaries? I assume that this will be free also, but I couldn't find the answer in the guidance. I look forward to hearing from you. Jeff     

2
Kash
iD Mobile Employee
1 year ago
A
Newbie
Adam GoldingNewbie
asked in Ask a question.

incorrect roaming charges

Hi, on my December 22 and January 23 bills I had unexpected roaming charges for when I was in France. I expected that usage to be included in my plan?

2
Kash
iD Mobile Employee
1 year ago
C
Newbie
ChelskiNewbie
asked in Ask a question.

sim

Upgraded my phone but kept my old sim from my old phone, which died the night I sorted the upgrade. New phone arrived popped in old sim as told but can't make calls or send text or receive either. Emergency calls only and says no network coverage. Tried the turn off turn on trick still no.Any ideas thanks

8
Kash
iD Mobile Employee
1 year ago
M
Newbie
MrpnmillerNewbie
asked in Ask a question.

How to connect to wifi on London Underground?

Please can you advise how I connect to the WiFi when on London Underground?

4
Whingo Starr
Newbie
1 year ago
T
Civilian
twitcombCivilian
asked in Ask a question.

Trying to make a complaint -- complaints button is missing

I was stung, without warning with a £25 roaming fee for having my phone switched on in my bag as I took a trip on a ferry. I did not use my phone.I was told by your Twitter team there was nothing that could be done.I want to elevate my case and make a complaint as the fee has caused me to go into my overdraft and has meant that I’ve not been able to turn on the heating this week, which is frustrating because of the snow, and dangerous for my two infant children.I went to your complaints page to try to elevate, but the button does not exist to complain online. I have tried in three different browsers on laptop and mobile.Please advise.

2
Tom
iD Mobile Employee
1 year ago
K
Newbie
Kay2303Newbie
asked in Ask a question.

fraudulent account opened in my name

An account has been opened according to my credit file of a mobile contract that I did not open. I have now received a final demand. How can I go about clarifying this and removing it from my name. 

2
Tom
iD Mobile Employee
1 year ago
Terms & Conditions
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