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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4748 Topics

A
Newbie
adilNewbie
asked in Ask a question.

change plan

Hi, I have the contract with ID Mobile, I am paying £24.99 a month for a oppo Reno 8 pro 100gb a month, I have found a cheaper and more suitable deal and a phone I want, how can I go about changing my plan and changing my phone?, Thank you. 

1
Kash
iD Mobile Employee
1 year ago
Harrogate101
Civilian
Harrogate101Civilian
asked in Ask a question.

Hospital inpatient and no access to phone since 10123

Hi, I was detained into a hospital on 10123 and have had no access at all to my contracted account (this follows two years of difficulty with a contract originally taken out 20.10.20). I cannot log in or access my email. How can I access my account please as I, once again, am paying for services unused? My handset was stolen on 120922 in Switzerland so I was supposed to be getting a replacement but cannot access my account to follow this up. Can you assist please? Thanks

1
Kash
iD Mobile Employee
1 year ago
S
Newbie
simeygeejayNewbie
asked in Ask a question.

New SIM card will not activate

My son uses my old iPhone 8We use Apple Family sharing so he shares my Apple phone number.I’ve just bought and installed a new SIM card for him in the iPhone 8 but the display reads “No SIM”.I’ve tried installing the SIM gold contacts face up and face down but display reads “No SIM” each way I try.What am I doing wrong please? 

8
Kash
iD Mobile Employee
1 year ago
Jae-Alexandra Emeri
Newbie
Jae-Alexandra EmeriNewbie
asked in Ask a question.

bill

The same thing has happened this month! I am starting to get frustrated now! I have changed my direct debit to the 28th every month, and my last bill was paid. Now I don’t have any services!! I am not happy!!

1
Kash
iD Mobile Employee
1 year ago
Ivo Sala
Newbie
Ivo SalaNewbie
asked in Ask a question.

how do i keep my old number?

Hello there! I’ve tried to switch to id mobile. i have entered pac code i have received from my old network sim card, transaction number, my last name and the id mobile number. but when i press submit i get this message ‘’ We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. ‘’ i have double checked that information many times! both my sim cards are pay as you go. does keeping your old number only works with sim contract plans?

8
Kash
iD Mobile Employee
1 year ago
Jae-Alexandra Emeri
Newbie
Jae-Alexandra EmeriNewbie
posted in Ask a question.

services

I need HELP you have cancelled my services again!! I am not happy 

1
Kash
iD Mobile Employee
1 year ago
Abigail Louise Cutts
Newbie
Abigail Louise CuttsNewbie
asked in Ask a question.

help with my order I gave the wrong e mail address

I have ordered a second phone and contract for my mum but when I filled in the details to order her phone I put .co.uk instead of .com for her e mail address. Of course she has not had any information through confirming her order, I can’t create an ID account for her as we don’t know the new phone number. Tried to ask for help with live chat but found it useless. Can anyone help? I just need to alter her e mail address so she gets the documents through for her new phone and if it is actually on its way.? She is anxious as she has given her bank details and accepted the contract. 

2
Kash
iD Mobile Employee
1 year ago
Connor Deakin
Newbie
Connor DeakinNewbie
posted in Ask a question.

bill

You can't keep just upping my bill whenever you feel like it I signed up to a contract at a set price you've upped it 20% in the last year that's ridiculous 

2
Kash
iD Mobile Employee
1 year ago
L
Civilian
louisdidCivilian
asked in Ask a question.

Issues registering

Hello I am trying to register with ID mobile and I’m 100% sure I’m using the correct details (number, Last name and date of birth) however it never works and continues to say I’m using the wrong details.Would appreciate any help ASAPThanks

2
Kash
iD Mobile Employee
1 year ago
A
Newbie
AC42Newbie
asked in Ask a question.

Forgotten Password

I cant log in to my account as I have forgotten my password. I have clicked on the forgotten password link and despite inputing my correct email, surname and year of birth I still cant get through. PLEASE can someone from id mobile help me? 

1
Tom
iD Mobile Employee
1 year ago
JWJ
Newbie
JWJNewbie
asked in Ask a question.

Phone only rings twice

My phone only rings twice and cuts off before I can answer it. Friends who call me tell me that they’ve had the ringing tone their end for very many rings, but it only rings twice on my end. My phone is a Samsung Galaxy A12. I’m trying to find out what I need to do to get this fixed. Any suggestions would be much appreciated.

18
Tom
iD Mobile Employee
1 year ago
Geraint Thomas
Newbie
Geraint ThomasNewbie
asked in Ask a question.

Sim only

Hi, I currently have a sim only plan until June.However, my phone is faulty and I want to go on a new pay monthly phone contract.Will ID allow me to upgrade early or will I have to pay off the remaining balance of my sim only plan? 

2
Tom
iD Mobile Employee
1 year ago
Emma Diston
Newbie
Emma DistonNewbie
posted in Ask a question.

i want to change my billing date but theres no option

How do I change my billing date

1
Tom
iD Mobile Employee
1 year ago
James Anthony Croxton
Newbie
James Anthony CroxtonNewbie
asked in Ask a question.

Help with phone

Hello, I've just got my new handset and transferred all my files but it's done an update and is now asking me for a pin, which I never set up. It's an s23 ultra. Can someone please help? 

23
Jonty Soper
Novice
1 year ago
J
Newbie
Jimi CunninghamNewbie
asked in Ask a question.

how do I get the £15 sim only student discount?

I've tried buying an unlimited plan with the student discount code but it doesn't work. Any ideas? 

20
andewhite
Legend
1 year ago
Jan Modrzynski
Civilian
Jan ModrzynskiCivilian
posted in Ask a question.

voicemail pin

Hi, I can't get the voicemail pin correct. I used all the options. Is there a way to reset it?

2
Tom
iD Mobile Employee
1 year ago
N
Newbie
Nathan SmithNewbie
asked in Ask a question.

Old number outstanding balance email

Timeline.I lost an old phone which had an id mobile monthly sim card winter 2019/2020.I thought i cancelled it and set up a new id monthly sim on a new number. I recently switched providers cancelling my monthly sim card with id.I noticed a direct debit still set up, so cancelled it as i no longer use id mobile.I received an email (11/3) warning me of an outstanding balance on my first id mobile number of £5. This number hasn't been active since 2020. I no longer have an active id account. Please get in touch so this can be cancelled properly. I do not want to be charged a termination fee on a number i cancelled in 2020.    

1
Tom
iD Mobile Employee
1 year ago
Joyd
Newbie
JoydNewbie
asked in Ask a question.

sim card stopped working

I upgraded my phone 2 months ago. Everything was working fine.  I registered on Id mobile app yesterday and now I have a message to say that my new sim is now active. I don't have aa new sim and my phone was working fine yesterday.  What do I do please? 

12
Tom
iD Mobile Employee
1 year ago
Emma C
Newbie
Emma CNewbie
asked in Ask a question.

charges for using mobile in Andorra

Hi please can I find out how much it will cost to use my mobile while on holiday next month in Andorra, and also Greece. Thank you 

5
Mohammed
iD Mobile Employee
1 year ago
D
Newbie
David BrockenNewbie
asked in Ask a question.

Cancel Contract. I don't have the SIM

I’d like to cancel my contract but don’t have the sim. I also never registered for an online account. The SIM wasn’t ever used only the mobile.

9
Mohammed
iD Mobile Employee
1 year ago
Sally Bramley-brown
Newbie
Sally Bramley-brownNewbie
asked in Ask a question.

transfer to new phone.

My husband has an ID mobile account but he never set up an account on line.  He has been given a newer phone which is an apple and has a smaller SIM card.  So how do we transfer his number and his account to the new phone.  It has a SIM card but there is no associated provider.  I m sure it can’t really be that hard but everything I have read on the ID website is no help at all!  Please can someone help?

2
Mohammed
iD Mobile Employee
1 year ago
H
Rookie
HineshRookie
asked in Ask a question.

poor coverage buckinghamshire

Just switched ID mobile and am already considering to switch out to another operator as the signal is shocking. Where is the 5G coverage in the Buckinghamshire area?I’m super surprised by the coverage if I compare it to EE. Hope this will improve!

14
H
Rookie
1 year ago
K
Newbie
KevsunNewbie
asked in Ask a question.

no network service for few hours now!

Hi did any one have issue with network?Can't receive or send sms and call or receive phone call!Restart my phone many time.  Still no service.

15
Mohammed
iD Mobile Employee
1 year ago
BigDaddyUK
Rookie
BigDaddyUKRookie
asked in Ask a question.

Phone does not see sim card

Hello. I received a new SIM card, inserted it into the phone, but the phone does not recognize the card, writes Insert a SIM card! Tested on Samsung Galaxy S23 Ultra and Oppo Find X3 Neo

8
Mohammed
iD Mobile Employee
1 year ago
S
Rookie
S PRookie
asked in Ask a question.

Honor Magic 4 Pro Out of Stock?

Hiya,  The Honor Magic 4 Pro is shown on your website as Out of Stock. Are you having any more of these coming in or not please? Kind regards, S

1
Mohammed
iD Mobile Employee
1 year ago
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