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Told that I could transfer number to ID from old provider within app. Can't find it anywhere, also told PAC would take 5 days ( working). This seems extremely long compared to previous providers. Also what is this planned maintenance from 10pm to 7am ? Sounds like a joke for a Coms company

Can I use my phone free of charge in Spain including my wifi and calls and texts? Thanks Steve

I want to purchase an additional SIM card with a different number to my existing for use by my daughter visiting from Australia in July of this year 2024 for use for approx 3 months duration and manage it from my existing account ….is this possible please? Once she has left the UK I would then cancel the plan by giving the appropriate notice which I understand would be 30 days in this case if a 1 month SIM only plan is taken. Under no circumstances do I want it to alter/affect my existing account/plan which I am extremely happy with!! If not can anyone suggest an alternative to suit my needs please?

I keep getting a ‘Sorry, your details do not match our records’ error when I add the details asked for even when all has been checked and everything is I am inputting is correct?

I can't make our receive calls when at home but messaging works fine , I've tried with wi fi on and off ,I've checked network coverage on mastdata but no data for where I live . Everyone else in our home has no problems, but they are all on different networks. Haven't tried sim in different handset yet , but would like a replacement sim to rule that out, but don't know how to get one Thanks

My account got suspended due to late payment payed the arrears but account is still suspended

I’ve tried paying my bill on numerous occasions through app and both automated services is says oops something went wrong I used live chat and they didn’t resolve this for me I’ve used different cards and it’s still not taking payment

I purchased a data Add-on and it said Oops there has been an error, so I purchased the Add-on again and it said Thank you for your purchase, but now I see I have been charged twice. I only want one Add-on, how can I get a refund for the Add-on added erroneously? Thanks, Steve.

Will Currys fit sim bought online from iD?

Hello! First time posting so please be gentle! I have just finished with a 24 month contract with Three, its now gone into the limbo stage of monthly rolling for the same price it was (which is £42!). I would like to move over to sim-only on ID mobile on a nicely priced tariff but keep my number. I’ve read I need the PAC, but I am assuming I will need to go through the gauntlet of phoning Three and moving to PAYG first? I don’t think I’m lucky enough of ID staff to handle the cancelling of the direct debit etc like on utility switching schemes (although heres hoping?) Is this the case? Sorry if this is posted a lot, I did try some basic searching but nothing obvious jumped out at me. Thanks in advance!

Negotiated upgrade in which I was told they would add a rolling unlimited data add on after I'd selected a standard upgrade of 25gb. Seems the unlimited data upgrade was not added on despite this promise.

How long does it take for a new replacement SIM take to activate?

My phone rings everyone but one number! That number can ring me? What could be going on please?! 🙏🏻

I want to use my phone in Egypt next week, apart from turning my roaming off & using WiFi, is there something else I should do? With ee I paid £10 extra for the moth & used my phone as normal.

I'm being charged ROW roaming but I am in the EU, France tobe precise. How do I actually communicate with a human. When I try live chat I always get a chat bot which doesn't help and the email for help doesn't work. And advice please. TIA

Hi, I'm a friend that was referred o the refer a friend scheme, and I've paid 2 mths coming up to 3 mths of my 12 mth contract and neither my referrer or myself have heard anything back from ID. Don't t know why I'm surprised, none of these schemes ever work. I'm sure we have done everything required. Is there any way it can be checked or speak to someone in ID about it? Thanks.

I’ve been unable to make calls now for 2 days outgoing incoming calls also divert to voicemail ? could someone help ?

Hi I am on a monthly pay as you go sim only which has 25g data allowance . how do I check what my roaming limit is .? I’ve found this statement for plans that started before 20th June 2023 …. “Fair usage policy. Our open data fair usage policy no longer applies, meaning customers who joined iD or upgraded on or before 20th June 2023 can use their full data allowance in our 50 free Roaming destinations without incurring a surcharge.” I can’t see where my contract details are so I don’t know when it started but looking at my bills the contract started before June 23 - so am I correct in saying I can use my full 25g data allowance ( but assume I can’t include any rollover) I must say the new app is awful - its main focus is on selling not supporting the user .eg There’s no breakdown on data showing roaming usage . Compared to my wife’s Lebara app the new one is useless . It’s worse than the old beone . The developers should look at the Lebara app for comparison .

Hi can someone help please can't make or receive call or texts but sim works in a different phone and different sim works in my phone so I know it not the handset pay monthly sim

Hello On the 22/04/2024 I purchased a new sim and plan from yourselves which would automatically transfer over my old number the the PAC code provided and yourselves gave me a transfer date of the 29/4/2. However that date has been and gone and I have had no updates, my old number has not been transferred over, my new temporary number is not working and I have been unable to contact customer support due to your online services being down or not showing nor am i able to call you for support as you have no support phone lines. I have already sent this in an email this to socialqueries@idmobile.co.uk but have had no response back to say they have even received it let alone are trying to fix the issue. If this cannot be fixed promptly then I will be looking for a refund and going elsewhere.

Coverage checker suggests excellent service of 4g outside and inside.However I’m only getting one to two bars and even on the rare occasions i get 3 or 4 bars the speeds are still terrible which makes it impossible to do anything on the internet its like i don’t even have mobile data.Me on 4 bars is slower than my friends vodafone on one bar at the same spot and same device, tried and tested.This image should speak for itself.Excellent service yet on the top right im on one bar.Also dont get me started on messaging and call quality as that isnt any better anyways.

I am 23 days into an iD pay-as-you-go contract, and have not been able to receive a verification code, and so cannot phone or text. Eventually I was sent a replacement sim card, but the problem continues, my Galaxy 10 phone settings says “Phone number not recognised”. Now it seems I can no longer reach Chat-bot, never mind speak to an agent. I want to get out of this deal, but seem to be trapped! Reading of other’s similar experiences is discouraging. Please tell me, where can I go next?

Hello, I'm in Bulgaria and from couple weeks I don't have internet .I send new settings for internet from the system but still I don't have.Can you text me a special hand fixed settings?Thank you!

I believe Three switched off 3G in my region (Sheffield, South Yorkshire) on May 1st and now I cannot make or receive calls or texts. What can I do?

I have given my PAC to ID Mobile. I got a message from 3 that my number has been ported, so my phone number doesn’t work any more. Putting my new SIM into my phone, I am getting a SIM Failure error message. When I attempt to login to my account online, it asks for a OTP from an SMS from the original number ID assigned me, but I can’t access the SMS because the SIM isn’t working. Now I have no network coverage at all. Any ideas how to resolve this?