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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4802 Topics

S
Rookie
solarpower03Rookie
asked in Ask a question.

Not receiving security code on new ID SIM

Hi all,I just received the ID SIM and am trying to register online (and app) where it sends security code as text. I am not receiving the code, however, I do receive texts from my phone contacts on this number. Not sure what is going on. Chatted with the agent on live chat, and it seems everything is fine asked me to contact voice team with same information that i provided him- so basically redirecting without any progress.Can someone help?Many thanks,Sol

6
S
Rookie
1 year ago
T
Newbie
TrevInNottsNewbie
asked in Ask a question.

Pac code not accepted

Hi, Just trying to swith my number from Virgin Mobile to ID but my PAC code given to me a couple of days ago won’t work. I have entered all the correct information but just keep getting “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”WHY is this such a problem ?

7
S
Rookie
1 year ago
B
Newbie
Benni037Newbie
asked in Ask a question.

Does WiFi and 4G Calling Work Differently on iD?

HiAm interested to know how WiFi and 4G calling is working (or not) for others. My device is a Google Pixel 6.On my old network, if I'm somewhere where I have WiFi and its signal is stronger than the network's, the outgoing and incoming calls will automatically switch to the WiFi signal. I've noticed on iD however that it only switches to WiFi when there's no network signal - I did a test to see if WiFi calling would work by switching to aeroplane mode and switch WiFi on. As soon as I come off of aeroplane mode, calls would route back through the network signal even if WiFi was stronger. Is this normal behaviour on iD?4G calling doesn't seem to be working either, or at least not how I expect from my experience on previous network. Previously I would know that I was utilising 4G calling because there would be an HD icon next to or under the phone number. In the history it would also show this HD icon next to the calls that used 4G calling.Many thanks

2
Mohammed
iD Mobile Employee
1 year ago
I
Newbie
IsratNewbie
asked in Ask a question.

out of hours contact

Hi i would like to cancel my SIMo contract, but the only way it seems is by contacting live chat. Live chat has to be within fixed hours, otherwise it is only a robot. I cannot cancel through my account because i am returning within 14 days hence it is not a 'cancellation' in ID terminology.  How can i contact ID out of hours to process my returns. It is mind boggling that a company like this doesnt have an email address. Thanks.

5
Mohammed
iD Mobile Employee
1 year ago
I
Newbie
IsratNewbie
asked in Ask a question.

cant initiate a switch. all details correct but site is broken, says details incorrect

cant initiate a switch. all details correct but site is broken, says details incorrect Regretting id mobile

5
Mohammed
iD Mobile Employee
1 year ago
S
Rookie
stuartbquickRookie
asked in Ask a question.

Problem switching to iD mobile using PAC

 I am trying to switch to iD Mobile using a PAC.  When I do so I get the following error message: We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. I have triple checked all the details have been entered correctly ie PAC, Last Name, Old Number, New Number and Transaction Code.I can not access the Live Chat and am being sent round in a circle by the iD mobile’s ‘how to contact us’ guidance Also, there is no useful information immediately apparent on this community siteI do not know why I am receiving the error message or how to proceed.Can anyone offer any help?

4
Mohammed
iD Mobile Employee
1 year ago
J
Civilian
JakubKCivilian
asked in Ask a question.

Problem with switching to ID

Hi,I have problem with switching from Lebara to ID mobile. I got my PAC code. But whenever I’m trying submit all the information it showing some error. Can someone help me with it.Thanks 

2
Mohammed
iD Mobile Employee
1 year ago
Lisa Hemstock
Rookie
Lisa HemstockRookie
asked in Ask a question.

'call cannot be continued' message

Hi! My husband is having trouble calling me, he is on 1p mobile and they suggest that the fault is with me 😮 !!! When he calls me he gets the message 'sorry your call cannot be continued'. I've checked that I've not accidently blocked him. I've taken by sim out and put it back in, etc. I would be grateful if anyone has a fix! Thank you 🙂 

6
Mohammed
iD Mobile Employee
1 year ago
M
Newbie
Maori_NerdNewbie
asked in Ask a question.

agent says Port was successful but number hasnt changed

I signed up to ID over a week ago and spoke to an agent in chat with my PAC number. Two days later number not changed, still on ID number. Contacted chat again, with PAC, was told its with the Tech Team. Two more days, still nothing. ANOTHER chat agent call, each one being in a queue for 20 mins to be told sorry, what’s the PAC code and your old number, and that tech team will definitely be in touch. I’ve restarted my phone multiple times. Still not ported over. This was coming from UW mobile which uses the EE network. 

9
Mohammed
iD Mobile Employee
1 year ago
Stan Staite
Newbie
Stan StaiteNewbie
asked in Ask a question.

Live Chat does not work

The links to live chat on the website do not work!is there any way to speak to anyone at ID mobile?

2
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
stanleys1234Newbie
asked in Ask a question.

no delivery confirmation

ordered my phone yesterday, got he order confirmation around 6pm yesterday via email. This said it had been passed to the delivery partner and they would text today to give tracking/delivery details.I haven't received anything at all, I now don't know if this is an ID mobile issue or a TNT delivery issue.When i click the transaction number link on the email it takes me to TNT delivery, but everything i read here is DPD delivery, so i am very confused

4
Mohammed
iD Mobile Employee
1 year ago
D
Newbie
Dlrhodes92Newbie
asked in Ask a question.

upgrade order status

Hi, I made an upgrade order on Sunday 9th April, I received the acknowledgement email, then a second email about 30 mins later: Dear Mr RHODESThanks for shopping with iD Mobile.We have now processed your order. You will receive an update with tracking details once it has been dispatched.We hope you enjoy your purchase.Kind Regards,The iD Team Does this mean the order has been accepted? I haven't heard anything else since this email (though it has been bank Holiday so that might be why) Thanks 

2
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
Adam_reid2010Newbie
asked in Ask a question.

number transfer how long does it take

I have switched from Three to ID.  My old SIM no longer works but my new ID SIM is not on my old Three number.  I submitted the PAC and other codes during the purchase.  How long does it take as this company seem impossible to talk to. 

5
Mohammed
iD Mobile Employee
1 year ago
Gianluca Zattini
Newbie
Gianluca ZattiniNewbie
asked in Ask a question.

Cannot literally do anything

Hi everyone. I have few problems with my Id mobile account. 1st. I can't top up my account because since my old debit card expired,it doesn't let me put the new card details: when I select new card details it bring me on the right page but with an error message,both from mobile or pc and from any browser and even the app.2nd. I've tried to live chat with an operator since about 3 weeks and there's just no way to get it. Keep saying try later. 

3
Mohammed
iD Mobile Employee
1 year ago
D
Newbie
DellBoy89Newbie
asked in Ask a question.

Keeping old mobile number

Still trying to transfer my old number to my new account. It did do it temporarily but has now reverted to the new number.

4
L
Newbie
1 year ago
Benji Dorward
Rookie
Benji DorwardRookie
asked in Ask a question.

Port Form says Incorrect Details (PAC)

Trying to do this but keeps giving an error. All details are 100% correct. Live chat on this doesn't seem to be working and can't find a number anywhere to call...

8
Kash
iD Mobile Employee
1 year ago
Digg3r
Novice
Digg3rNovice
asked in Ask a question.

pixel 7 pro screen protection?

Just got this phone, really impressed with it so far... One issue though, the screen is "apparently" soft and prone to scratches. I have purchased a tempered glass protector which has a visible circle to allow for fingerprint recognition. The glass fits perfectly giving full screen coverage but the fingerprint sensor is now useless. Can anyone recommend a reliable screen protector that actually works? Cheers 👍

2
Kash
iD Mobile Employee
1 year ago
F
Newbie
FizNewbie
asked in Ask a question.

How long does ID take to deliver sim card?

Ordered on 4th April 2023, a monthly sim only package. Still haven't received it or even an email to say when it is coming. But ID obviously have already billed and set up direct debit for it. How long do I have to wait?  And pay for services I can not even use? 

1
Kash
iD Mobile Employee
1 year ago
Kirk Sullivan
Newbie
Kirk SullivanNewbie
asked in Ask a question.

roaming abroad

Hi I'm going to Spain I have unlimited Internet tex and calls will it cost me to use  ie ringing England etc or tex or using Internet 

1
Kash
iD Mobile Employee
1 year ago
N
Newbie
NICHOLASASHCROFTNewbie
posted in Ask a question.

question

Hi  Just wondering do I get anything free or something with my phone why I'm on contract with u like free BT sports or anything 

1
Kash
iD Mobile Employee
1 year ago
Lucian Flutur
Newbie
Lucian FluturNewbie
asked in Ask a question.

5G Coverage in my area

Buna am nevoie de ajutor penteu 5g

3
Kash
iD Mobile Employee
1 year ago
M
Civilian
MiclockeCivilian
asked in Ask a question.

Data Roaming in Lanzarote

I'm currently in the canary Islands, Lanzarote and my data roaming has not worked for the last 3 days. I have checked roaming is enable on my phone and in the app and its all good. I have also downloaded the correct apn again. I have turned my phone off and restarted it multiple times. Is there anyway to fix this? as I am currently paying £50 for a phone that is useless abroad. I think phone calls work sometimes but not always and I do have good connection at these times.

1
Kash
iD Mobile Employee
1 year ago
K
Newbie
Kel69Newbie
asked in Ask a question.

My bundle is not working

I'm on PAYG and pay £10 bundle but I can't make calls or anything, it says I've reached my cap but I haven't used any data and my calls and text are unlimited

11
Kash
iD Mobile Employee
1 year ago
Shifty Murphy
Newbie
Shifty MurphyNewbie
posted in Ask a question.

24 month contract

Can I upgrade earlier as I'm on a 24 month contract,and my upgrade is the 15th of May.

1
Kash
iD Mobile Employee
1 year ago
P
Novice
PowerhousNovice
asked in Ask a question.

Complaints line number

HelloCould any member of the team please private message me the complaints number to call? I already have a complaint in place with a reference number, I'd just like to relay/query a few things and also add to it.It's worth noting I have also emailed your social queries and documents@id email addresses several times over the past week quoting my complaints reference number and haven't received a response, just highlighting in case you suggest I email them.I had the number saved previously but can't seem to locate it on my emails.@Kash @Tom @Mohammed Thanks

8
Kash
iD Mobile Employee
1 year ago
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