Ask a question.

wrong forum

When is my final bill so I can upgrade

I have three existing contracts with ID, two which I’ve had for about 10 months and another one I took out a couple of weeks ago. One of my other family phones has just expired so I figured I’d move it to ID. After placing the order it was cancelled because I didn’t meet the credit check criteria. After about an hour on the phone and online chat, it appears that because I took out a contract within the last month, I have to wait another three months before applying for a new one and there is nothing anybody can do to get round this! I can’t believe ID are turning down new business. I have a solid record of paying £60 a month for the other two contracts but because I haven’t made three payments of £6 for the sim only contract I took out, they won’t sell me another! Is there anything that anybody at ID can do to sort this please, all I want is all the mobile plans I have under one provider for ease of management.

Hi, i have seen old posts about this issues but I am trying to update my bank info and it keeps saying error for a few days both on my mobile app and from my laptop. Please help

no international calls possible from my SIM card. On my sim all unlimited....

I’ve been a PAYG customer for years but recently my texts won’t send despite having credit. However when I’m at home with the wifi on, they will send. Can anyone please advise?

Why can’t I make outgoing calls to landlines when I have unlimited minutes. A automated response keeps on telling me that I’ve reached my capped limit but I’ve got unlimited minutes. All very frustrating.

My old sim has been disconnected but my number has not yet transferred to my ID sim. When will this be transferred? I chose today’s date for the transfer.

Help please, I have just changed my plan, I was already with ID and now I have a new plan and sim. How can I close the old plan and transfer my number please ?

I have paid my bill to get my services back one and my services are still suspended after a day. Why is there no way to contact to get service reinstated?!?

I would like to know why my bill is double what it normally is? This is unacceptable I have not done or been anywhere to warrant paying double my monthly bill so why is it £99 instead of £45

My data usage has not changed for a week and I have been using data roaming while abroad. How do I get accurate data usage?

Good morning, I received a message about an order I placed yesterday to say you need to speak to me about my order. Order reference number: Kindest Regards, Lianne Newby

Hi, I’ve just joined ID and want to keep my old number from Smarty.I’ve requested a PAC code from them and inputted all the information correctly on the PAC form but am getting this message when I fill it in: “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.” I didn’t submit the PAC code when I purchased the phone nor have I entered any of the information incorrectly. can someone please help me with where I go from here or what I do next? As I’ve never had problems porting my old number before and am desperate to keep it. I’ve tried asking the live chat but that isn’t very helpful. Thanks in advance.

I've just checked on the id mobile app and it says my data is 771/500 and it renewes in 25 days. I know i have 500 i a month but no way have i used 771 in less than a week. I use 20 a month

Hi, I need proof of purchase/copy of invoice to put a claim in for the cashback offer. How do I find one please?

Hi, my husband passed away of terminal cancer. He's the account holder to both our phones, I want to sort.the phones out but nobody will talk to me, what do I do?

I have opted for a new phone contract with iD Mobile. I wanted to keep my old phone number, provided a PAC code, asked for a transfer date of the 12th of June, and unfortunately I am still waiting. The new SIM did flag up as "not provisioned" earlier on, so I thought possibly a SIM issue. But then my old phone is still functioning with the old number. Any suggestions, greatly appreciated!

I've seen an offer for a better sim only plan deal with ID and was woundarnig how I can get it as I can't see the option with in my list of available plans

As per subject, I just want everything to go the ported number not two numbers. Can you help resolve this please?

Once again bill paid and no service for a second time, 14 hours last time no service I had to use online chat to reactive its unacceptable, your company needs investigating as there is no terms in contract that states 2 days after bill due you'll.disconnect, 2 days!!! Not weeks, You have breached terms of agreement multiple times I want my contract voided and compensating for lack of service and costs to my works and business ontop of this you claim to support vulnerable yet I have multiple health conditions and your leaving me without means to call doctors or anything else totally illegal

Can someone plz tell me how to speak to a human from id mobile my acc has been suspended but my account is all up to date . I need my phone for work

Hi, I have an active contract with Iad mobile for which I do not have the phone number anymore. All I have is a account number. Can someone help me understand how long my contract is remaining.

Hi I have moved to Australia and I’m not receiving any SMS from my ID UK number. I’m locked out of my emails and other accounts and need to receive a text to my uk number. I use an iPhone and have an e sim. Can you help with what I need to do? Do I need to ask someone in the uk to get me a sim and assign my number to a new sim and then will it be able to just be put in another iPhone to receive a text or can I get a sim and put it in a simple phone you don’t need to log in to? It’s urgent my emails locked and need access to my accounts through it

Hi, if my phone is lost or stolen I want to be able to block the number in my online account. However, the online guidance says to go to the account online and then go to “my services” - however this no longer seems to exist on the iDmobile website. Effectively there is no way to block your mobile SIM or number via the iDmobile webite. Does anyone know how to do this? Looks like they changed the website but forgot to leave a way to block ones number via the online account...the online literature however still says to go to “my services” which no longer exists... Thanks