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I bought a new phone on the ID mobile network which is the same network as my old phone. I've had my old phone for ages so its off contract now. How do I transfer my old number to my new phone? Do I just take the SIM out of my old phone and use it in my new one? The direct debit for the new phone is also set up against the new number so not sure what to do about this seeing as I can't contact anyone at ID mobile by phone to actually talk to?

I am in the USA and need to access my airbnb account to make a payment. To make the payment I need to verify using an OTP but my phone isn’t receiving the texts with the OTPs or calls. I have logged into my ID account and it says I am allowed to do this, but it just isn’t working?

Hi why isn't live chat working? I need to speak to somebody thank you

Hi, are there going to be any other options in colours for the Motorola Edge 50 Ultra - specifically the Nordic Wood one? Thanks

Hello IDMobile Team, i had been referred to id from a friend and i was told that i would be able to earn 10 pounds curry's gift card if i use their link to join id mobile. However its been like 2-3 months for me being with id and i have still not received it. could someone please help me out thanks.

My wife has a SIM only monthly contract..can she keep her number if she buys a contract phone ?

Hi, my name is Abdel Amer, I’m an ID mobile customer for the last 3 months, my main ID mobile number is: [REDACTED] (monthly payment). Can I get a “pay as you go” plan mobile number, SIM only, with Voice Mail feature beside my main ID mobile number?

Hi there I’ve just joined ID and I put in my pac code and it said there is a problem check everything is right and it’s all correct, but then I got a text message saying ‘we have your request to switch’ is there any way of finding out if it as gone through or if it’s processing? thanks

Hi, i am about to upgrade to Honor 90 via Carphone warehouse on ID Mobile, can anyone tell me if the handset comes with a charger ? I know some handsets dont these days. Also, does the phone have erase feature on the camera and also able to modify humans in the pictures, such as face shapes etc. Thanks.

If you have poor credit - how many months of payments are required before you are likely to be accepted to take a contract out with a handset?

I’ve not received a welcome email with my transaction id

I've tried to upgrade my SIM only deal from a 1 month to a 12 month deal. I've gone through the whole process via the app and I got an order number. The app doesn't show any changes yet despite the order being placed a few days ago. Any ideas? I haven't had any emails to confirm either

Took five days for PAC transfer, never received code for Apple offer. Don't reply to emails, frankly rubbish service

Is there actually a tech team in idmobile or is it just a way to put you off asking for help. Last week I was told they would contact me with 48 hours and nothing. This week told would contact me within 48 hours and nothing, raised an official complaint and nothing. No CEO email as he's too scared to deal with customer, looking for ideas of where to go next. Issue is Motorola Razr 40 that works fine except will not take incoming calls and no notification of missed. Caller gets an odd 2 rings tone then it drops for them.

I can't connect my computer to my hotspot on my phone to use my data. My computer doesn’t recognise my phone. My computer hotspots to partner hotspot and house hotspot but not my phone

I lost my phone and my partner got it locked I have got a new SIM at Curry's and it was activated but I'm not getting any calls or able to make any calls outside it is saying id not connected

I’m unable to switch my number to iD mobile - both on my laptop and mobile phone. On my mobile it’s saying that my old number ‘needs to start with 07’ - it’s not recognising the digits; even though I’m using the same keyboard as for all other accepted numbers.On my laptop it’s saying at the top of the webpage ‘something went wrong’. Does iD mobile really want new business?!

Hi I purchased a new mobile phone and require a proof of purchase please. I have the invoice from ID but it only shows the contract purchase not the actual phone purchase.. Help appreciated thank you.

I am on holiday in the USA and I have reached my cap limit. I tried to increase my cap in the app but I need to re register because ID has updated their systems. In order to re register, you receive an SMS with an 8 digit security code. However I am not able to receive SMS as I'm at my cap limit! Can someone help me to register so I can increase my cap please?

Hi there! i am looking to purchase a sim one month plan. i do have a question before i do that . how is that work? my question is, if i want to end the plan after 3 months, i am able to do that? i am looking forward for an reply. many thanks!

No WiFi signal on tp link modem

Hi , I’m visiting T the Isle Of Man next week and would like to know if I should connect to Manx Telecom or Sure Mobile for my stay as in the past I’ve found charges apply to one or the other..

I have 10gb of data & I usually use 1- 2 go a month. My latest monthly allowance commenced May 11th & all my data has gone on the 18th. I haven’t done anything different to normal just general browsing. How could this happen?

How do I know if I can use my plan in the USA?

I am in the US and not receiving a code by txt to log into my account to setup data roaming? How else can I log in?