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3104 Topics
N
Community Member
asked inAsk a question.
My phone won't dial out.
Every time I make a call to someone I get connected to an ID Mobile message saying my bill is up to date. This happens to anyone I call. I can receive calls. I can make calls via WhatsApp. I have restarted my phone but still the same.
881
Tyler
W
Community Member
posted inAsk a question.
Upgrade
How do I upgrade to a phone contract
191
Lauren
C
Community Member
asked inAsk a question.
Failed Credit Check
I have failed my credit check for a phone contract despite currently having a good enough credit score to rent a property. I don’t understand how this can be the case and would appreciate some advise. I am also able to pay the full contract amount up front if that would be possible.
1112
Lauren
Livvyheydon
Community Member
asked inAsk a question.
new sim not working
i recently received a new phone and sim. i’ve successfully transferred my old number across. when i put the sim in the phone, i get an error message or a ‘no sim’ message. i’ve tried with an alternative sim, which works fine. i need help as this was supposed to be resolved yesterday.
482
Lauren
T
Community Member
asked inAsk a question.
roaming in china and vietnam
I am travelling to Shanghai on 14th June, from there to Hanoi on 19th June and will stay in Vietnam till 9th July. I need to get roaming for these destinations while I am away. What do I need to do?
5322
Lauren
V
Community Member
asked inAsk a question.
phone number not transferred
Hi, my phone number has not transferred to my new id mobile, this was over a week and my current supplier is saying the pac code has not been activated from id. I can’t get access to anyone to discuss this. any help?
1363
Lauren
Chris Hudson
Community Member
asked inAsk a question.
Switching Number without requesting a Transaction Number
I have recently joined ID mobile from O2, I am wanting to keep my old phone number but didn’t click on the the request a switch when I signed up for my new phone contract. I have a PAC number but was wondering how I get a transaction number and where I find it?
1492
Tyler
J
New
 Contributor
asked inAsk a question.
Data roaming - is it off?!
Hi, I've turned my data off, yet I've received text msgs whilst in Turkey and am worried.ive not actually turned off data roaming. Says no data roaming has been used, so how am I receiving text msgs? Thanks
1943
Tyler
Missi
Community Member
asked inAsk a question.
Paid Bill - Phone Not Working
I paid my bill 8 hours ago. I’m travelling alone tomorrow and worried as I have no way of being in contact should something happen. Please help!!! This is appalling service. Will definitely change phone provider.
451
Tyler
G
New
 Contributor
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What do I do with a Verification Code
Can anyone explain to this luddite what he’s meant to do with the 8 digit verification code received?
1463
Tyler
ShaunC
New
 Contributor
asked inAsk a question.
How much do ID charge for going over data allowance?
Hi guys, I've been stupid and gone way over my data allowance (54GB more than allowed) - I've been using my WiFi as a tether during a house move and underestimated the data cost. ID can't confirm the exact charges but I'm expecting it to be in the £100s - anyone got any experience of this? I've been on with IDs advisor's this morning, hoping that buying some add-ons or upgrading to a contract with more data will circumvent the charge but apparently that isn't possible. Thanks
102810
Tyler
Richard James Oliver Feingold
Community Member
asked inAsk a question.
No Transaction Number
I do not have a welcome email or my invoice. Please confirm how I can obtain my transaction number as I want to transfer my number from O2. Thanks
242
Tyler
J
Community Member
asked inAsk a question.
I phone Voicemail
Apple has the voicemail section on the calls app which allows you to see your voicemails and play the recordings without having to call your provider. With my old provider this worked fine, now with ID mobile there is no access to this and the only way I can hear my voicemails is by calling. Is there a way to set it up so it works as it should on an IPhone ?
4991
andewhite
Ann1972
New
 Contributor
asked inAsk a question.
Transfer phone contract
Hi I have a sim only contract in my name for my son. He is now 17 and earning his own money so would like to have the contract in his name and pay from his own bank account. Can I change this online? Thanks
8731
Tom
Paula Wickett
Community Member
posted inAsk a question.
mr moss
I've paid my phone bill but you've not put it bk on
81
Tom
Dogend99
Community Member
asked inAsk a question.
Mobile app not working
Mobile app saying not Android using samsung s9 with android 10.
282
Tom
N
Community Member
asked inAsk a question.
nikki71
Can't access voicemail on either number provided
82
Tom
K
Community Member
asked inAsk a question.
messages to android not working
I am receiving a ‘message not sent’ when using text to android. I’ve tried to change my number in settings but it won’t update
402
Tyler
lulubuford
New
 Contributor
asked inAsk a question.
New plan, keep mumber
Hi everyone Im on a sim only deal but want to keep my number onto a new contract phone. My dad wants my sim only deal. How do I go about this - is it possible? Thanks in advance :)
1282
Tyler
S
Community Member
asked inAsk a question.
incoming calls muffled but outgoing calls fine
I have just joined ID mobile and whenever i receive an incoming call it is really quiet and muffled (sounds like they are underwater). But if i make an outgoing call the sound is clear. Not happy about this as i’ve just switched to id
181
Tyler
N
Community Member
asked inAsk a question.
Pac code not working and Live chat AWOL
When I submit the details I get the error… --------------------We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us. The pac hasn’t already been used and I didn’t purchase a handset, it’s a sim only e-sim deal. I’m waiting for the live chat button to appear. 45mins so far. Any thoughts?
401
Tyler
1
Community Member
asked inAsk a question.
cant make calls
I have switched my phone from ee to id last week and used a pac code to keep my number. I have not been able To make any outgoing calls since
401
Tyler
K
Community Member
asked inAsk a question.
Trouble switching. It says there is an error when I try switching
I have tried numerous times trying to switch my number over from Sky to iD using a PAC code. I have spoken with Sky who have cleared up that there are no issues their side. I have put all the details in correctly numerous times but it just keeps saying ‘there is an issue with the information you've submitted’. I keep trying live chat but I can’t get through to a person. How can I get this resolved?
611
andewhite
elainedukey
New
 Contributor
asked inAsk a question.
Claiming my earbuds.
How do I Claim my earbuds after upgrading to the Google Pixel 8 please?
5084
elainedukey
R
Community Member
asked inAsk a question.
SIM not working
I received my new iD SIM card since yesterday but every time I insert it comes up as no SIM - no service and I have tried everything, restarting my phone, cleaning the SIM with a microfibre cloth, turning my airplane mode on and off, etc. Nothing has worked and I contacted my previous provider yesterday (O2) to stop my contract as I am moving to iD What else can I do?
202
Tyler
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