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2992 Topics
C
New
 Contributor
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ID sim not working day after transfer
Hi, I requested a transfer to ID on Monday morning, entered my PAC code from my old provider etc online. My old network stopped working but when I put my ID SIM in it's not working at all. I really need my phone to be working as I'm missing important calls. Can anyone help please?
714
Tom
Matthew Meilack
Community Member
asked inAsk a question.
number transfer issue
Hi, I gave ID mobile my PAC code last week, they said my number would be transferred by Tuesday, but it hasn’t been transferred and my old number has been disconnected, what should I do?
552
Tom
Lynsey Smith
Community Member
posted inAsk a question.
new sim
I have lost my phone and am looking for a new sim card.
252
Tom
Bert Burns
New
 Contributor
asked inAsk a question.
porting number
Hi there, sure I'm panicking unnecessary...... I am porting my number from 3 - my 3 number is now disconnected but has not come across to ID yet - how long does this usually take?? The ID number supplied with sim is still showing. Obviously very important I don't lose my number..many thanks
483
Tom
D
New
 Contributor
posted inAsk a question.
New account
Hello, I have signed up to 2 pay monthly sim only accounts but I received an email stating that my credit check failed Can you please look into this and let me know if my accounts are live as I have been given a mobile number? The change over is supposed to occur on July 1st from O2 Thanks
313
Tom
Joe Lawrence
New
 Contributor
asked inAsk a question.
not receiving text message
Hi. I have tried to do this but not receiving the text message: https://quotes.lasik-eyes.co.uk/ I am receiving messages on other things, such as when I log into government pages and receiving passwords. Is there a problem with this kind of service?
1024
Tom
Ari Van Hendrix
New
 Contributor
asked inAsk a question.
voicemail
Hi, I had turned off my voicemail but would like to reactivate it. How to I do this please?
374
Kash
Q
New
 Contributor
asked inAsk a question.
Data Usage in app makes no sense. Compared to my data usage on device
3719
Kash
Julie Bone
Community Member
asked inAsk a question.
data rollover
On a 30 go plan which does not appear to be rolling over
151
Kash
Catherine Palmer
Community Member
asked inAsk a question.
change of plan
I recently came out of contract & changed my plan to SIM only ((£6 monthly). I am still being billed contract price of £13.07. How do I get this to change?
562
Kash
L
Community Member
posted inAsk a question.
id mobile givin other people access to our phone ip and number
When r id mobile allowed to share our ip and number with people who aren’t law enforcement ? As I’ve paid to change my number twice yet they keep sending my details to Andrew wright of vehicle crash repairs whos had his car outside my home for over a week. they even messed up and called me Andrew in chat and then tried saying the computer changed Samantha to Andrew when typing
171
Kash
Stephen Butler
Community Member
asked inAsk a question.
cant access my account
Hi, I can’t access my email account that is connected with my ID account and I can’t log in to upgrade and change my email address. Is there another way that I can do it or speak to someone? Curry’s can’t do anything in store either 😩 thanks in advance
771
Tom
Angel Jade Cook
New
 Contributor
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Had an email its om the way
I had an email saying this. Does this mean I've been accepted also had this [RECACTED] Hi Miss Cook, Transaction number:- Great news! Your order's now on its way and our delivery partner should be in touch with your delivery and tracking information shortly.
715
Tom
P
Community Member
posted inAsk a question.
switch contract to sim only
In my is app I can’t switch to a sim inly upgrades only showing new phone anD contracts
2391
Tyler
D
New
 Contributor
asked inAsk a question.
package price
Hi all, has anyone purchased Samsung s24+ 512gb contract in April. I'm looking for price. Wasn't able to find deals in April anywhere. Thanks
91
Kash
Jarek Wargacki
Community Member
posted inAsk a question.
transaction number
how to get it?
151
Tom
Andrew Whiteoak
Community Member
asked inAsk a question.
stolen phone replacement sim
My son’s phone was stolen. We have bought a replacement handset. We called id mobile to inform them. We went to Currys and got a replacement sim. Given the impression that we just pop it in new phone and ll good to go. New sim is in handset but doesn’t seem to be connected to network. No messages etc. Tried going on id mobile website but required me to log in with details again and insists on sending. Text verification to the mobile number , but obviously it’s not connected to network. Is there another step I’m missing ? Could the phone number need unblocking ?
1491
Tom
G
New
 Contributor
asked inAsk a question.
proof of purchase needed
Hi , I require a proof of purchase to claim free gift that shows what phone I have which isn't shown in any of the emails. How do I request a proof of purchase?
111
Tom
A
Community Member
posted inAsk a question.
abhimaniu
Hi I’ve been referred by a friend and we were supposed to get both rewarded many sighn of those rewards plz help
71
Tyler
J
Community Member
asked inAsk a question.
Problem transferring phone number
Joined ID mobile and transferred my number but when I ring call centres or certain contacts the id mobile number shows up not my transferred number
2324
Tyler
G
Community Member
asked inAsk a question.
Signal is rubbish
I have been with ID mobile for some time now, i went to Amsterdam just under 2 weeks ago and ever since i’ve came back if i’m not connected to wifi my phone is not working. Even at home i’m on one bar of signal or even none, my data does not seem to be working as well as it used to. When i’m out i cannot send messages, nothing will load i cannot do anything, music won’t play. I have restarted my network settings and the service and data is still rubbish, i have turned data roaming off and on and off. I have turned airplane mode on and off. It is infuriating
601
Tyler
Ellie88
Community Member
asked inAsk a question.
proof of purchase
Hi may I be sent proof of purchase please to claim a reward . Had a new upgrade and no receipt was sent - many thanks
131
Tom
J
Community Member
asked inAsk a question.
i request my number be ported and provided pac i. 28th may
Requested my number be ported and provided pac code on 28th may. It is now the 16th July and still not able to use my old number. Rather infuriating to say the least because I've attempted to redo the pac submission and now an error message appears saying it's not possible to process code.
282
Tyler
Kristi Orr
Community Member
posted inAsk a question.
E-Sim
Hello! I have just bought a phone is the US and it does not have a SIM card slot, I need to change it to an E-Sim but I do not know how to do that.
581
Tom
Louise Cantwell
New
 Contributor
asked inAsk a question.
high charges
Hello I travelled to Turkey on the 21/4/24 and returned on 26/4/24...my latest 2 bills have been £73 and £55 .. I understand that this is probably data roaming but dont understand why I've been 2 high bills...
876
Tom
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