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When I purchased my ID Mobile SIM 23/3/24 I was told I would recieve a ₤30 voucher within 90 days. I selected Amazon but this has not been recieve yet and actually I had forgotten about it. But ID Mobile reminded me today with e-mail asking if I was still smiling after 90 days. In answer yes, still smiling as I like ID Mobile. They are good value and top quality - the network and data has always been available whenever I used it. Do I have to do anything more to get the promised gift? Any ideas

I've been charged £18.35 when I pay £7 a month. How do I sort this out?

Since the new app has been launch my Mobile ID app which has been updated does not recognise my email address. Obviously this is a pain as I cannot use my mobile to access my account. I have managed to log on and update my profile/password etc on the internet/web which everything is good. Even after updating my account on the internet I am still unable to get pass the “Invalid email address” Its so frustrating that such a simple email address is unrecognisable. And yes the email address has been in use for a lot of years

Payed my bill yesterday and still cannot use my mobile data or make any calls.

I have recently moved to ID mobile when upgrading my phone, I have an I phone and I have used the pac code to transfer my old number however since doing this sms messages are showing as failed to send and the texts are sending from the ID mobile number and not the transferred number. I can call and receive calls fine just text messages. I have tried changing settings but it hasn’t made a difference can anyone help please?

I have just joined but I have not received the new number which is required to PAC to my old number. How long does it take? The account is complete.

My phone keeps showing emergency calls only. I have a TS17 0LS postcode and this is happening whilst I'm at home and need my phone. I haven't been out as I'm unwell so I don't know if this problem occurs in other postcodes. How do I get help?

Dear sir/Madam, ref: [REDACTED] I decided to leave your company and i have been trying many time to get my PAC. Unfortunately I did all your system asked but something was wrong and could not get my PAC. your company did not provide a decent customer service to help me at all. I will type in all my details below and formally inform you that I will your company as soon as possible. name: Rayhaneh Esmaili Date of Birth; [REDACTED] bank details: Account No; [REDACTED] sort code: [REDACTED] kindly regards

I have received 2 return calls where someone claims my telephone number called them. I have not made any calls and my phone been near me. Is this a possible scam, if so how can I prevent it. Can my telephone number be used elsewhere?

after going over again and again trying to purchase this sim deal, it won’t complete the last bit and finish. is it worth me pursuing?

Why can’t I send texts or make calls when I’m in Spain

Signed up for ID mobile account and requested to port my old number to ID. This was set to happen on the 7th June. My old number stopped working on my old sim, so I checked to see if the number was now on my ID sim. It wasn’t. Spoke to someone on 8th June who told me that my number had ported to ID, but it just needed linking to my account, and that it would take up to 48 hours for this to happen. After 48 hours the number had still not been linked to my account. I got in touch with customer care again, who told me to wait another 24 / 48 hours. They couldn’t explain why it had not been done in the initial time frame I was given.When I asked to speak to management about my complaint, I was disconnected from the chat. The next agent I spoke to, said they were working from home and couldn’t pass me on to a manager. At this point I gave up. So as it stands, at the moment, no one can contact me on my main number. I can’t receive OTP codes etc..ID’s answer to this is to offer me £10 credit on my account. Pretty useless really… Not a great introduction to iD Mobile.

I need to check why I can’t text 70085 (a charity number) The text will cost me £2. I have a bill cap of £25 and have not exceeded this Premium messages and calls is enabled in the app I’ve toggled the “Premium” setting on and off. I’ve increased my bill cap. The shortcode lists on IDMobile suggests this number is available to text. On https://www.short-codes.com/codes it suggests this number is available to text Every time I try, I get an error back from the provider of the code saying “we cannot process your donation” How can I find out whether this shortcode is actually available through ID Mobile?

No matter where I am, when making a phone call it keeps dropping out. Also messages don't seem to be sending? It been 3 weeks of this now, will a new SIM card make a difference? Otherwise id like to cancel my contract.

Can some pane help me I pay my bill and I need the phone every time wen I set up a direct debit by end of the month is cancel I don't know way

Hello, Just wondering if someone could help. I have changed my direct debit details to a new bank account and ever since my data hasn’t been working. I can receive calls but my data isn’t working. My app says I have 10GB to use over 29 days! Please could someone suggest who I can contact about this! Thanks

I have received an email from iD mobile to my regular email address to inform me of amount of upcoming direct debit. The amount of the DD bears no relation to my contracted amount. When I log in as advised to see my bill details , the calculations are just plain wrong. There is no doubt in my mind. How do I get this put right ? What I need is a new email to cancel information in the first email received 08 Jun 2024.

I am on a monthly contract. I have managed to get hold of an iPhone 11. I have transferred everything over from my iPhone 7 to iPhone 11, however I can’t receive or make calls? My iPhone 7 still seems to taking calls. What am I doing wrong?Do I need to register the new iPhone 11 with ID?Who do I call?I have esimmed across to the new phone. I also physically moved the SIM but it’s not workingHelp

Summary of issue: I haven’t able to make or receive calls for nearly 6 weeks, this is an issue with where I live in Nottingham as I seemed to be fine over the weekend in rural wales on the coast! I’m currently going through the process of selling my house/ finding a new one and its added so much stress not being able to ring solicitors, estate agents, conveyancers and everyone else involved. I have a nearly brand new iphone 15 Pro, so its not the phone. Things I've tried: Tried a replacement sim Tried switching around settings for if the phone is using 5G/ 4G etc. Reset network settings multiple times Going to Currys who said this is a known issue iD are “working on” turning airplane mode on and off for set period of time Updating phones software iD have been utterly useless in trying to resolve the issue, no one is able to give me an update on the fix and despite them knowing this a network issue the network outage checker says everything is fine. I’ve heard nothing from them except when I have had to get in contact myself. I’ve been told they’ve tried to ring me multiple times and its on me that I haven’t picked up, despite this being my whole issue. I’m out of things to try and have wasted so much time on live chat and the live chat with complaints. Do I have another option but to go buy a sim for another network?

Hi, I've just purchased a phone through Carphone Warehouse, and joining ID Mobile. Popped my new SIM in the phone, and trying to activate it. However the device is not registering the SIM card. Tried to activate, but can't receive the text. I've tried in both SIM slots, followed the direction in the help topics to try and get this recognised, but to no avail. Don't have another compatible device (old phone is Nothing 1 - not listed under compatible handsets). Tried restarting several times, airplane mode etc. Any help would be appreciated.

Where can I find a copy of my proof of purchase for a warranty claim?

I am still waiting for a PUK code to be able to change networks & keep my number with you

Hi there, Need help as I don't get any OTP messages from my bank, vinted or even the gov.uk when checking something online! K.regards, Arturo

I’m trying to follow these instructions (below), but I can’t even find any ‘services’ option on my app, where is it please? Ensure Data Roaming is Enabled in the iD Mobile App Open iD App > Select Services > Check that ‘Roaming’ is turned on by toggling button to say ‘On’

I was thinking of buying a monthly payment of the regular Samsung Galaxy S24, 256GB model in marble grey. About a month ago the same deal offered 500GB of mobile data for £159 upfront and £24.99 monthly however as of a week ago there is no 500GB plan so unlimited is the next closest thing and that's going for £32.99 with an upfront cost of £265. What's the reason for this massive price difference. With these changes I won't be able to buy this phone because of my financial situation.