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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4854 Topics

S
Newbie
SLVACNewbie
asked in Ask a question.

My phone was stolen, ID Mobile are impossible to get in contact with. How can I contact them

My phone was stolen, and I need to get into my account to declare this, change details, etc. However, I need my phone to reset my password, and it is absolutely impossible to get in contact with ID mobile. I made multiple attempts, and after waiting in a queue for a while I eventually got a “sorry we’re too busy”. This is an absolutely serious issue, and im at a complete loss on how I can get in contact with ID mobile to make them aware of the situation. 

3
Lauren
iD Mobile Employee
11 months ago
P
Newbie
PetershochNewbie
asked in Ask a question.

Direct debit keeps failing

Why does my DD keep failing, I pay off the debt, set up the direct debit again and it fails again. Same bank that Ive been using the last 18 months, it was OK before

2
Lauren
iD Mobile Employee
11 months ago
Karen Linscer
Newbie
Karen LinscerNewbie
posted in Ask a question.

upgrade

I can upgrade from today, but it won’t let me have iPhone 14. It’s only showing the 12 and 14 plus. I can get to talk to anyone 

2
Lauren
iD Mobile Employee
11 months ago
Claire Eve
Newbie
Claire EveNewbie
asked in Ask a question.

Bill increase due to payment date change

My contract is meant to be £39.99 per month, but this month’s bill (my second) was £51.83.  I can only assume that this is because I changed the payment date to the 1st of the month.  My query though is re the payment period.  My first bill was from 9th March to 8th April and was for £39.99; my second bill was from 9th April to 17th May and was for £51.83, so clearly the increase is due to the longer payment period.  So I get that.  My next bill is due on 1st June and will be back to £39.99 - can someone tell me what payment period this will be for, as I don’t want to end up having to pay for the same payment period twice?!Also, I would add that if there was a customer service number you could call to actually speak to someone over the phone, that would make things a lot easier!

4
Claire Eve
Newbie
11 months ago
K
Rookie
KarenWithoutACamperRookie
asked in Ask a question.

Are 0344 numbers included in my unlimited minutes?

As title, could anyone please tell me if calling 0344 numbers are within my unlimited minutes on my id pay monthly plan, I don't want to be running up an extra bill if they're not. Thanks in advance.

5
K
Rookie
11 months ago
Andrew Oxley
Civilian
Andrew OxleyCivilian
asked in Ask a question.

sim only change plan

I have recently changed to a sim only deal. I thought I'd selected the sim only 1 month rolling but it looks like I have selected the 24 month one. Can I change this to 1 month rolling?

4
Lauren
iD Mobile Employee
11 months ago
M
Newbie
multitudesNewbie
asked in Ask a question.

Transaction Number

I need a transaction number to keep my old number. I have found my order email from id mobile but the transaction number is missing…? 

4
Lauren
iD Mobile Employee
11 months ago
M
Newbie
mrben10Newbie
asked in Ask a question.

I've been charged out of Plan Roaming in the EU 'roam like home'.

Driven from UK to Italy today. At some point I've been charged £5 for out of Plan data. I leave data connected and have not been charged previously for similar journies in the EU. Usage is 2MB (small) and I have 94Gb data allowance remaining at the time of writing. I believe I have been incorrectly billed. Please can this be investigated? 

5
Lauren
iD Mobile Employee
11 months ago
T
Civilian
TMEW7Civilian
asked in Ask a question.

moving phone number

Please can someone check my phone number transfer. I have filled out the PAC code transfer form correctly. Thanks

6
Lauren
iD Mobile Employee
11 months ago
Nikki Barnes
Newbie
Nikki BarnesNewbie
asked in Ask a question.

check status disappeared

Hi, I've recently referred 2 people to id mobile and had their status as pending, but now the check status button has disappeared. How do I check the status on them. They have made 2 payments, but the button to check status has suddenly gone.

3
I
Newbie
11 months ago
jlmj2009
Newbie
jlmj2009Newbie
asked in Ask a question.

Is it possible to move the port date?

Hi I moved from PlusNet to IDMobile and have a move date of the 12th May. Id like to move that to be earlier as my plusnet contract runs out on the 11th May. Can any oner help or point me i nthe right direction on how to change the date please?  Happy to provide what info is needed. Thanks  

4
andewhite
Legend
11 months ago
John Patrick Woodhouse
Civilian
John Patrick WoodhouseCivilian
asked in Ask a question.

Considering ID Mobile.

Hi there. Considering joining you with unlimited data, minutes and text for just £16 per month with 3g, 4g and 5g. Can you tell me some things. What will the voicemail cost?  Can the cap can be adjusted temporarily? How would I manage my account? What is the best way to contact yourselvrs if I have any questions? Look forward to hearing from you soon. Am considering this because sometime when on holiday in the UK and there is no WiFi and would like to use my phone for this during those times with out being concerned of using up my data when using my phone as the WiFi during those times. Thanks so much. Thanks.

2
John Patrick Woodhouse
Civilian
11 months ago
G
Newbie
Gavin ThomasNewbie
asked in Ask a question.

Have just found out that ID mobile does not support cellular watches

Hi there,I have just signed up to ID Mobile, and just discovered that you do not support cellular watches such as the Apple Watch ultra. I need to cancel my order. please help..

1
WelshPaul
Legend
11 months ago
SharonS
Newbie
SharonSNewbie
asked in Ask a question.

Is there a family plan?

Hello, I'm looking at getting cheap mobile contracts(less than £15 a month) for myself and my 3 tweens/teens. My questions are:1. Am i allowed to take out more than one contract at a time? (if not, how do other families get around this?) 2. Is there some sort of family deal, or discount for several contracts at once?3. If I got one contract with lots of data, and the others with less, can data be transferred to the other phones?Thanks in advance 😊

1
WelshPaul
Legend
11 months ago
M
Newbie
Mariasmum88Newbie
asked in Ask a question.

using fone in mexico

Hi does anyone know if ID Mobile works in Cancun Mexico as goin next week and need to know whether to get different sim card please tia

1
andewhite
Legend
11 months ago
Martin Ayre
Rookie
Martin AyreRookie
posted in Ask a question.

anybody alive at id

Tried everything to contact id Facebook email chatbox nothing I carnt ring anybody no network got a text message ref a new sim card being activated I never asked for this our want it but now I have no network 

4
Martin Ayre
Rookie
11 months ago
Ola Oyedepo
Civilian
Ola OyedepoCivilian
posted in Ask a question.

How Do I Stay Connected Outside the Inclsuive Roaming Countries?

Hi,  I am scheduled to travel to a country that is not on list of inclusive roaming (1 & 2). How do i ensure i stay connected and can receive calls?

1
andewhite
Legend
11 months ago
E
Newbie
Emily AdamsonNewbie
asked in Ask a question.

Charges to my account

I have been charged £27 as opposed to £16 for my phone bill this month. Can this please be explained?

1
andewhite
Legend
11 months ago
David Dyer
Newbie
David DyerNewbie
asked in Ask a question.

Roaming in St Lucia

Please can anyone advise how much it will cost to use my mobile in St Lucia? Calls, Texts and Data please.

1
andewhite
Legend
11 months ago
D
Newbie
domidomNewbie
asked in Ask a question.

Cancel sim only plan within cooling off period

Hello, I recently ordered a SIM only contract but would like to cancel within my 14 day cooling off period. Please can someone help with this? 

2
Tom
iD Mobile Employee
11 months ago
J
Newbie
JohnE2Newbie
asked in Ask a question.

SIM only sign up failed without explanation

I am new to ID Mobile and have gone through the sign up process for a SIM only plan, twice. I completed all of the details without a problem, but at the end nothing happened and I was left on this page:https://www.idmobile.co.uk/beta/basketThis page appears to take me back to the begining of the product choice / sign up process, and I havent received an email to say that my sign up has been unsucessful, or indeed any communication at all. I have tried to sign up twice; the first time being yesterday. So its not as if there was a credit check process going on that took a few hours to complete.Suggestions please? John

2
Tom
iD Mobile Employee
11 months ago
Lauren Middendorp
Newbie
Lauren MiddendorpNewbie
asked in Ask a question.

why has my number not been changed over it was supposed to be done yesterday the 2nd of may?

My number has not been changed over and it was supposed to be done yesterday the 2nd of may.

3
Tom
iD Mobile Employee
11 months ago
Dom Powell
Newbie
Dom PowellNewbie
asked in Ask a question.

bill query

My bill is £41.99 but for some reason £71 is coming out of my bank tomorrow and I don’t know why? 

1
Tom
iD Mobile Employee
11 months ago
E
Newbie
emmajohnsonNewbie
asked in Ask a question.

saved voicemails - how do I delete it?

How do I delete a voicemail I saved accidentally? 

8
Tom
iD Mobile Employee
11 months ago
S
Rookie
sbunyardRookie
asked in Ask a question.

Can't send shortcode SMS

I can’t send a shortcode SMS message. When I try I get a message back from ID saying Calls or texts to short codes are chargeable and are not included in your standard allowance or Add-ons. See our call charges page: https://www.idmobile.co.uk/help-and-advice/call-charges I have premium feature set to on, in fact, I have everything set to on and adult filtering off but I still can’t send SMS shortcode. Any suggestions please?

12
Tom
iD Mobile Employee
11 months ago
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