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Had this girl Anna ring me yesterday and said my contract with id had ended that day so she offered me a different one for £ 11.50 and a free gift she had all my details my end of bank account number and knew the fone number and everything thats why i thought it was id mobile she even give me a ref number WZ 924879639A and a customer service contact number 0333 031255 BUT last night from the same number at 10.30 pm a man called and was saying I must put the 6 digit password in in 5 seconds he kept repeating this put it in in 5 seconds ,but in between this fonecall I got a text from My bank saying if anyone is asking for a password plz hang up so I told him to piss off and not to call the number again and blocked it ,the name of the caller was something like the south teeth and was wanting a payment of 95 pounds is this Really id mobile I am Now worried about my money bank ,Thanks

I entered my SIM pin number wrong three times, and my sim is blocked. Tried to get onto the live chat, but the website had been updated, and it said to make a new account. Did that, and they sent a code to my phone, which I can’t unlock, so I can’t get on the website. Tried calling and just get automated options and go around in circles. Tried Twitter/X and they’re closed and saying contact the web site! I’m going crazy! My phone is so important to me (as everyone’s is) but I’m vulnerable and I feel unsafe without it. I’ve take out the sim so at least I can use my apps with wi-fi. HELP!

Unlimited data contract but app just states "unlimited data" (which I already know) ! How can I find out exactly how much data I've used in the month??

How can I file a formal complaint and request recompense/exit from my contract on basis of inappropriate service suspension. Apparently my DD did not work on the 28th of last month and on the 1st of the following month my service was suspended!!!!! No contact or warning from ID mobile that there was a problem. I only discovered I was cut off when I tried to call for medical help as I was not well!!!!! This is beyond unacceptable. I remain very distressed To add insult to injury I received an email in the evening of being suspended advising me of an issue with DD and warning of the suspension . . . . a bit late wouldn’t you say to put it politely. Well done IDmobile for being the worst service provider I have ever encountered in 40 years. Could have done without reading the appauling way you have treated others who have had problems with your service but if you want this way of communicating then I guess you want it to be public.

I have been given a new number on changing to ID mobile, I wanted to keep my old number . What can I do.

My husband, wanted to keeps his number, at 31.08 but not Successful! Thanks

My Son’s data which I’m under the assumption I’m paying for a plan which includes unlimited data has run out. Please advise?

Hi I can't find my transaction number anywhere? Thanks

iPhone 12 I have a message which says “network provider voicemail” with a call button next to it. How do I get rid of it. I have pressed the button a got through to voicemail and expected the message to disappear but it hasn’t. Should it? Many thanks

I ported my number across from o2 to idmobile in Feb 2024 and as it's my spare sim didn't really check at the time that everything was fine. Recently needed to receive calls and messages on my number and realized that I wasn't getting incoming calls or messages. Making calls and sending messages however works just fine. Ive been on live chat with 3 agents this week and everything has been checked on the phone to be setup correctly. Even checked the sim on multiple phones and the issue still persists. They even sorted a replacement sim out which ive now checked and i still have the problem. There have been couple of tech tickets raised as well and yet the issue has not been fixed. Can I request the tech teams to urgently sort this issue out asap as I will be left with no option but to have to cancel my plan and move elsewhere if this issue cant be resolved this week. At the outset this feels likes a routing issue for my ported in number but ill leave it to the experts at idmobile to diagnose and remediate. Many thanks in advance

I have lost the sim number as I was all set up before I realised I needed the card it came in - its not on the sim itself and I can’t send any texts

I need a proof of usage for my insurance claim. I spoke with a live agent who said this will be on the proof of purchase document. I have received the proof of purchase document but there is no proof of usage on there. Can somebody send me proof of usage please. Been trying for 2 hours to get through on live chat but theres no agents available. Thanks

Hi, DPD only attempted to deliver my phone once and have now sent the phone back to currys

A fraudulent account was taken in my name in 2021. I found out about this in February of this year as a debt collection agency wrote to me at that former address, where my ex-wife still lives. I reported this as fraud to that agency, having made several action fraud reports at the same time. About 5 different phone companies were targetted with my details at that time. Skip forward to July 2024. I need to remortgage to settle a divorce. My final financial order was authorised on 19th July, giving me 56 days to take ownership of my property and settle payment my exwife. Its then that I find the ID mobile account showing as bad credit, preventing me from remortgaging. I reported this immediately to ID mobile who said it was already flagged as fraud and they knew. Would be removed from credit file within 24-48 hours. I got back on webchat a week later as it was still showing. No progress. I am then told they’re waiting for a crime number which hasnt been asked for. I rang the customer complaint line who actually started the fraud investigation off. Told me to ring in 24 hours to confirm it was completed. I ring back today (2 days later) having tried webchat yesterday and got no wehere. I’m now told the timecsale to investigate is 30-45 days. No one can get me in touch with the fraud team to recognise the seriousness of my situation, and noone on the frontline of customer support or complaints can get this. I will be in contempt of court on Friday 13th September if ID mobiles current timescale to investigate plays out to 45 days as this is the 19thy of September. Best case scenario at 30 days to investigate takes this to 4th September. At which point I need to apply and secure a mortgage, transfer property ownership, arrange to move house and settle a divorce in less than 9 days. So who helps me?

I’ve been a customer for several years. March 2024 my number was cloned with ID sending a PAC code to change supplier, not requested by me and transfer done before I could stop it. Reported via live chat and passed to fraud department. Fraudsters accessed my bank and credit card accounts and attempted over £5k of fraud by bank transfers to overseas accounts. Two weeks later a letter from ID saying I’d taken another account out a new number and money to go out of my bank on a certain date. Set up by fraudsters, no SIM card received at my address. ID contacted live chat, account closed and reported to fraud department by the operative. Bank informed by me to not make a payment to ID. Next thing I receive is a letter from ID for the payment and if not made would be passed to debt collector. Customer complaint contacted assured they would contact relevant person and not to worry. Two weeks later letter from debt collector requesting payment. Contacted them, they should never have been involved as a fraud under investigation was taking place. numerous complaints in with ID and Curry’s who own them. Told I will be contacted within 48 hours every time and you guessed it nothing. Was told fraud team will update me in 30 days we are now 5 months down the line and not had any contact whatsoever. worse thing they’ve registered 4 missed payments which has affected my credit score and stopped me from getting credit on an item which won’t be delivered under November. Missed payments are in relation to the fraudulent account taken out. Something is really suspicious with how ID investigate as no one can say or prepared to say where the fraud account SIM was sent as I hadn’t received it. letters of complaint will be sent to both customer complaint departments today, failing a suitable response it’s off to the Ombudsman. Anyone else had issues with ID over lack of communication and incompetence.

How do I change the sequence of plans in the app and website? The top plan is the active one by default but this is my spare phone. I want my main phone to be the top one and therefore the default active. I have tried deleting and re-adding the top plan in the hope that it would reappear at the bottom but to no avail.

Hello I’m unable to manage my ID Mobile account via the web site or the Android app. I’ve ceated a login and thats sucessful. But when I try to add my mobile number/Last Name and DoB and I get the message “Sorry, your details do not match our records”. THe mobile number and last name are corret. Ive tried all possible combination of my Date Of Birthe but none of them work and I cant find anyone to talk to about it…. I need to manage my account and top up my mobile date but I cannot login to do so. Can someone help or give me some info on how I reach out to customer service? Thanks

Hi - Live chat is not working for me. I want to order a replacement sim card as my phone was stolen. I currently have a contract and direct debit set up, I want to keep the same number. Please advise.

When my internet goes down I should get instant switching to 4 or 5G. I have unlimited plan but get terrible phone and data coverage. I had a cheap £10 per month before joining ID Mobile and the coverage was sooo much better everywhere I went. Why is it so bad? I have a very fast phone with 12gb ram so it is definitely not my phone. Also how do I connect to a human chatline to complain?

I am a new customer so have been keeping an eye on my data usage to make sure i am on the right plan. With 3 days to go to it resetting, last night i had 23 gig left out of 36. I got up this morning and there is only 3.8 left. Yet my phone settings say i have only used 12.7gig in the period. I reset this when i joined. Where has my data gone. Was really pleased with your sevice up to this point.

Roaming turned on in app, mobile data on. But greyed out on Samsung phone. Can't use in Germany. Help!!

Hello, I am travelling to Dubai in a week and just wondered if I can use my phone whilst I’m there without getting stung with any charges. I have looked on the FAQ page but can’t see Dubai Included on the countries that are included. Can someone please advise? It will mainly be being used for going on the internet but also making calls and going on WhatsApp, Snapchat etc Thankyou !

How do I know how much data I have left in EU? I know how much entitled but can’t find in app?

I have recently switched myself and my wife to ID Mobile, whilst I’ve completed the PAC process for myself, I can’t remember if I did it for my wifes account. Each time I go to the portal I get an error, I’d like to confirm so I don’t lose her old number in the move.

Hi, I have a PAC number, who do I need to give it to please?