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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4858 Topics

Lauren Middendorp
Newbie
Lauren MiddendorpNewbie
asked in Ask a question.

why has my number not been changed over it was supposed to be done yesterday the 2nd of may?

My number has not been changed over and it was supposed to be done yesterday the 2nd of may.

3
Tom
iD Mobile Employee
11 months ago
Dom Powell
Newbie
Dom PowellNewbie
asked in Ask a question.

bill query

My bill is £41.99 but for some reason £71 is coming out of my bank tomorrow and I don’t know why? 

1
Tom
iD Mobile Employee
11 months ago
E
Newbie
emmajohnsonNewbie
asked in Ask a question.

saved voicemails - how do I delete it?

How do I delete a voicemail I saved accidentally? 

8
Tom
iD Mobile Employee
11 months ago
S
Rookie
sbunyardRookie
asked in Ask a question.

Can't send shortcode SMS

I can’t send a shortcode SMS message. When I try I get a message back from ID saying Calls or texts to short codes are chargeable and are not included in your standard allowance or Add-ons. See our call charges page: https://www.idmobile.co.uk/help-and-advice/call-charges I have premium feature set to on, in fact, I have everything set to on and adult filtering off but I still can’t send SMS shortcode. Any suggestions please?

12
Tom
iD Mobile Employee
11 months ago
Lucy Bretherton
Newbie
Lucy BrethertonNewbie
asked in Ask a question.

'Sim not provisioned' still after 4 days ..

I received a PAC code from my old phone network and provided it to idMobile upon purchasing my new phone and sim. I was previously on another network but wanted to keep my number. I picked up my new phone on Thursday and inserted the sim , it read 'sim not provisioned'. I assumed it was not working just yet as my mobile number needs to be transferred, my old sim still works. Its been 4 days now and my new sim still isn't working and my number hasn't been transferred, I've tried the trouble shooting options but nothing is working, new sim doesn't work on my old phone, emergency calls only.What do I do?Thank you  

7
Tom
iD Mobile Employee
11 months ago
David Lloyd Thomas
Newbie
David Lloyd ThomasNewbie
asked in Ask a question.

increased bill

Please can you tell me why this month's bill is £5 more without any out of inclusive minutes, text or days usage. Thanks

2
Tom
iD Mobile Employee
11 months ago
D
Newbie
declymckeown2023Newbie
asked in Ask a question.

live chat not working, sim not delivered

Hii ordered this sim last Thursday. Your company advised it was dispatched and i would receive an email about delivery. No email arrived, no sign of SIM card and I can’t even contact you via live chat. Please confirm when my SIM card will be delivered, this is almost 1 week since I ordered it

2
Tom
iD Mobile Employee
11 months ago
W
Civilian
WWilkinsonCivilian
asked in Ask a question.

Using Pay Monthly SIM with Unlimited Data in my router.

Just wondering if I am able to use an Unlimited Data SIM in my current 4G router. I am currently working, with a different carrier, on a 4G SIM in my router, but wanted to check that I could do the same thing with a iD Mobile Pay Monthly SIM from iD before I buy?

0
Tom
iD Mobile Employee
11 months ago
A
Rookie
AdamJW93Rookie
asked in Ask a question.

I'm trying to move my number back from Vodafone to iD but they're telling me i have to wait 7 days

I had a contract with iD that I wanted to pay off early so I've requested a PAC code and moved my number to Vodafone on a PAYG SIM. The number has now been transferred however when requesting a PAC off them they're telling me I have to wait 7 days for a new code to generate from them. Is this correct or are they telling me lies? 

12
A
Rookie
11 months ago
Kim Pedersen
Civilian
Kim PedersenCivilian
asked in Ask a question.

Roaming charges link not working

When trying to access https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges, I get a request rejected error. Any chance someone could tell me the roaming cost for calls and data in the US? 

0
andewhite
Legend
11 months ago
S
Newbie
sajidRNewbie
asked in Ask a question.

Website issues

Happens on Edge & Chrome everyrtime i try to login, creating an accont was a challenge as the tabs seemed inversedon Edge i sometime get this Request Rejected (idmobile.co.uk)My Pc is upto date  (Win 11) Tried clearing cookies etc, pausing adblock, but no cigar ! 😂  

1
S
Newbie
11 months ago
M
Newbie
mhood810Newbie
asked in Ask a question.

SIM Not Working After 4 Days

So I ordered my SIM on the 19th of April and set the port in date as the 28th of April which gave me enough time to use the data on my old contract. However, on the 28th, my phone did not recognise the sim card and said it didn’t exist, I was told they would fix it by 6pm but it was not.28th/29th April - I found that this was a problem with my phone and so I ordered a replacement sim and was told to activate it and that it would work in approximately an hour or two. I tried to activate it but it would not work and kept giving me the same message “Sorry, we’re experiencing some issues processing your request. Please get in touch so we can get it sorted.”30th April - I spoke to an agent who said they could activate my sim and that this would be done - again in an hour or two. It still did not work. I then spoke to an agent later that day who was great and said it was not working and they would give me money off because of the problems I’d been having and they said they would get a techni

2
Tom
iD Mobile Employee
11 months ago
A
Civilian
Alex884Civilian
asked in Ask a question.

calling or messaging only works with wifi or 4G enabled?

We have noticed today that when out of 4G signal or WiFi. And despite having plenty of bars of signal we can't recieve texts or calls. Anyone able to help? I have tried network reset and turning phone on/off. Removing sim etc

4
Tom
iD Mobile Employee
11 months ago
R
Civilian
ruthmeekingsCivilian
asked in Ask a question.

Can't register on app

I am unable to login and register on the app because it says my details are wrong

1
Tom
iD Mobile Employee
11 months ago
Jason Reid
Newbie
Jason ReidNewbie
posted in Ask a question.

i would like a new number but keep keep my current plan

I would like a new phone number but keep my current plan

1
Tom
iD Mobile Employee
11 months ago
K
Rookie
Kim BrookRookie
asked in Ask a question.

My number has not ported

I changed from lebara to ID mobile. I requested my number to be carried over but i have just realised that my number has not been carried over. please can id mobile sort this out immediately 

6
Tom
iD Mobile Employee
11 months ago
Annette Jones
Newbie
Annette JonesNewbie
asked in Ask a question.

Unable to update address

I am wanting to upgrade my mobile, however the details held on me are out of date. I have followed the directions to change the information, but the system is not completing the action. Any suggestions as to what else I can try. Cheers. Annette

3
Tom
iD Mobile Employee
11 months ago
S
Newbie
Sal.4Newbie
posted in Ask a question.

gift cards

Still waiting for gift cards after 9 months of referring a friend what's happening?

3
Tom
iD Mobile Employee
11 months ago
T
Newbie
tnst89Newbie
posted in Ask a question.

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

Hi, I want to keep my old number and already have a subscription with IDmobile. Trying to submit the PAC and not sure what is wrong, as the details I have inserted should be correct. Please advise. Kind regards, Nicole 

1
Tom
iD Mobile Employee
11 months ago
jelkin
Newbie
jelkinNewbie
asked in Ask a question.

ugrade

My account says I’m eligible for upgrade from 9 May and I was wondering what this entails?

1
Tom
iD Mobile Employee
11 months ago
Nick Scarrett
Newbie
Nick ScarrettNewbie
asked in Ask a question.

PAC Code on purchase

Hi I’m transferring from Vodafone. When I bought the phone I entered all the PAC code info and was told transfer date would be this Tuesday. Do I need to enter the information again on the ID mobile app? When I do this it comes up with an error.

4
Mohammed
iD Mobile Employee
11 months ago
What'sthepoint
Newbie
What'sthepointNewbie
asked in Ask a question.

samsung s22ultra will not boot flashing logo on and off

s22 ultra phone will not switch off and continues to flash on and off like its trying to reboot,tried doing a forced reboot but nothing happens, phone is only 3 months old need help.purchased from id mobile.

3
Mohammed
iD Mobile Employee
11 months ago
Darin McLean
Rookie
Darin McLeanRookie
asked in Ask a question.

Single fee to extend UK allowances to USA roaming

Hi, does ID Mobile have any plans in the near future to introduce a single charge, either as a daily, weekly, or periodic fixed rate that will allow one’s UK allowances (up to a reasonable amount) to apply to using the phone in the USA?  This is something that 3 used to offer for free in the past, and most other mobile providers offer it at a fixed price.  This would avoid being charged every time a call is made either on the ID phone from USA to the UK, or vice-versa.  Typical costs for this tend to be anywhere from £3 to £5 per day, or lower on a daily basis if purchasing a multi-day package.  I need to go the the USA but am getting worried about the cost of keeping in touch with people back home in the UK.  I won’t have any wifi or data networks to piggyback on for calling while in there.  Many thanks.

23
Mohammed
iD Mobile Employee
11 months ago
H
Newbie
Hayleyjacobs96Newbie
asked in Ask a question.

Proof of usage and proof of purchase

Hi,I need proof of usage and proof of purchase urgently please.Thank you for your help in advance.Kind regards,Hayley 

3
Tom
iD Mobile Employee
11 months ago
J
Civilian
JayWCivilian
asked in Ask a question.

Inheriting someone else's history on a newly issued mobile numer

I’ve recently switched from Virgin to Id opting to port my old number. Apart from avoiding the nuisance of alerting all services linked to my Virgin number to a new number I chose not to accept an ID mobile number because they are re-issued to new customers after being out of circulation for 90 days only. Has anyone experienced calls on a newly issued number relating to a previous user ? ThanksJW

4
Mohammed
iD Mobile Employee
11 months ago
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