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I want to register my pac code with ID mobile

Where can I get the pin to enter biometrics app on my 7a

about phone is unknown also So for a few months I’ve been unable to send or receive calls. SMS seems to work fine after a short delay but this is how my phone is recognised. I’ve looked through several forums and tried the tests and fixes (airplane mode, safe mode, resets, settings resets, etc.) and nothing has worked. Has my number been cloned by spammers and been blocked? I’m not sure what’s happened here really. Phone is Pixel 3a - Android version 12 (last version before support was stopped. Had worked fine for nearly 2 years after that though) Any help would be massively appreciated as I’ve been missing a lot of important calls recently. Thanks

I need to renew my bundle manually because I don’t have a mastercard account. But there is no option to buy a bundle and i have no side bar on either the app or website. Does anybody know what I should do . Thanks

My 1st text of the day isn’t being received by my wife. We have both just been into Apple who ran diagnostic checks on both phones and said it will be the service providers issue so here I am! When I resend the text, it comes through twice it’s like I’m waking ID Mobile up in the morning!!

Couple of issues over the past couple of months that I’ve never encountered before. Firstly outgoing calls are taking 15-20 to connect. Just silence before the other line starts ringing. Not a major issue just a bit odd Secondly and more importantly; text messages are failing to send. I send them and then get a notification that it’s failed to send. Only way I’ve found to get round it is to turn off WiFi and use the data. Any other solutions? iphone 13

I'm still having trouble logging into my account I have tried everything that has been mentioned. I have tripled check my details are right still keep receiving the message sorry your details don't match our records. I got a contract out for my partner and since then I can't log in with my details

Hello I have received a replacement SIM. After speaking to a rep on the chat service to activate it, it began working fine, then a few hours later it stopped working. I’ve tried the replacement SIM in different phones, and although they detect other SIMs, they cannot detect the ID mobile SIM. Calls to the SIM say that they cannot connect the call. I can’t log into my ID mobile account or use the app to see what is happening, because it wants me to verify my number, but the SIM cannot send or receive any calls or messages at all. Does anyone have a clue? Many thanks

I am looking to do an upgrade from a SIM only deal to an iPhone SE 3rd gen, 128GB with unlimited data, minutes and texts but I get two deals. One at £25.99 and one at £28.99. Both are 24 months, both are £9 upfront. I can’ see any difference to explain the £3/month difference

Can't make outgoing calls or recieve incoming calls. Can recieve SMS messages but can't send SMS messages. Can use 4g to access apps such as social media or Web browsers. I have a Samsung Galaxy S20 FE. Can anyone please help?

My account is telling me I have 200+ gb but it says I only less than 5 on my phone

Hi all, I’m coming to the end of my contract with ID. I’ve decided I only need a sim only, and would quite like to stay with ID - they are offering a 12 month unltd data simo for £15 p/m, but various third parties are offering it for £10p/m (through equiv cashback). Is there anyway that ID could match it to save the faff with cashback / porting out / back in? Cheers

Am I the only one who, whether by APP or online, still get the ‘get started’ message and repeatedly have to input my id, whether I want touch and notifications? Driving me mad this Ground Hog Day APP??

it has been 10 days and i do not have a SIM card. i am basically paying for a service i can’t use! please help me. why there is no number i can call i don’t understand. this is literally a phone company! not a great user experience as a new customer

Direct debit yet no data

I lost my device and ordered a replacement sim. When I try to activate the replacement sim, it asks me to log into my account. When I try to log into the account it sends a code to my phone number that isnt activate so I am unable to log into activate!

Hi there, Did a PAC transfer a couple weeks ago and all good from a WhatsApp/phone call point of view. However when sending text messages it's showing to others as my original account phone number and not my old number that I've transferred too (so a different number if a call to text), so is causing confusion when texting. Any help?

Hi, Just upgraded to a Samsung Galaxy S23 FE. Need the proof of purchase information for the phone, displaying the phones model, information etc. The emails IDmobile provide are extremely vague and unhelpful. Any chance of getting this information.

Hi, i have a new bank account and have been experiencing trouble updating my new direct debit details in the App and on the website and using the desktop site. I get an error message, please see attached picture.. I have spoken to a person in chat who was able to remove my old direct debit but unable to update my direct debit and told me to do this in the App 🤦‍♂️. Is there a workaround for this or is this a glitch? I can see someone else had this issue nearly 2 months ago but no update on whether resolved ? I am making manual payments until resolved however DD would be a lot easier...

Joined over two weeks ago and no email re Apple TV, ID service a bit sloppy

Hi I've got the new app, how do I see my minutes or text usage so far. It does data, but can't see off plan or any minutes etc. Or does it only show minutes or texts used if you have any outside the plan allowance.

I try and add a pin via my voicemail number, option 3 but there is no option…..

i have paid my plan and when i try to make a call it says “welcome to id you have dialed our customer helpline” then shuts off, can someone help please

Hi all, I'm going to go on holiday to Japan, and was planning to get use a new SIM while I was there. I've got a contract phone and was wondering if I would be breaking my contract by replacing and using another SIM before my contract ended.

Hi, I have a SIM only deal with ID for my Samsung A51 phone, I am buying a new Samsung S23 phone. Can I just transfer the Sim card over and keep my phone number and the deal? Thanks David