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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4914 Topics

GABRIELBAIDOC
Newbie
GABRIELBAIDOCNewbie
asked in Ask a question.

Roaming plans for Dominican Republic

Is there any data plan weekly or monthly for Dominican Republic? Or for any country except the countries from band 1 or 2? Or how much cost to use my data for 2 weeks in Dominican Republic? Thanks

4
Tom
iD Mobile Employee
1 year ago
A
Rookie
AdamJW93Rookie
asked in Ask a question.

Can I upgrade my contract early? I have broken my phone.

I have an iPhone SE 2020. It currently has a cracked screen and a cracked camera along with lots of scratches. My contract ends in July and I’m eligible for an upgrade in May. Is there any way I can discuss my options with iD in terms of an earlier upgrade? I would like to stay with iD as they’ve been good and have good prices. This phone has poor battery life and has breaking way too easily. Is there any phone you would recommend as a replacement?     

4
Tom
iD Mobile Employee
1 year ago
Z
Newbie
Zubair874Newbie
asked in Ask a question.

Account has been opened with my details

Hi,I am writing this on behalf of my father as he is currently out of the country for the week. He has been facing credit fraud recently and I’ve seen that an ID Mobile account has been made. I recieved a letter in the post of a final demand notice of a £58.99 charge that needs to be paid within seven days. I have reported to action fraud already and have a crime reference number. I want to close this account asap and any help is greatly appreciated.Thank you

2
Tom
iD Mobile Employee
1 year ago
C
Newbie
Chrissy2023Newbie
posted in Ask a question.

new customer number ported over cant receive calls or texts

Hi I’ve just ported my number over from Tesco’s transfer date was estimated as yesterday but done today . I cannot receive calls or text messages. When people dial my number they get sorry this number has not been recognised .i am able to make calls and send text messages  this seems to be a very popular trend I noticed with Id mobile , did anyone resolve this issue .I’ve turned the phone off restarted it and taken the sim out and put it back in , but makes no difference 

3
andewhite
Legend
1 year ago
JWJ
Newbie
JWJNewbie
asked in Ask a question.

Phone only rings twice

My phone only rings twice and cuts off before I can answer it. Friends who call me tell me that they’ve had the ringing tone their end for very many rings, but it only rings twice on my end. My phone is a Samsung Galaxy A12. I’m trying to find out what I need to do to get this fixed. Any suggestions would be much appreciated.

18
Tom
iD Mobile Employee
1 year ago
R
Newbie
rutvikpatelNewbie
asked in Ask a question.

How to block 85222 Deal Alerts

Form last two month some messages coming from 85222 Deal Alerts and am being charged each time.Anyone have any idea how I can block or terminate these?Any assistance would be appreciated

13
Mohammed
iD Mobile Employee
9 months ago
K
Newbie
KevsunNewbie
asked in Ask a question.

no network service for few hours now!

Hi did any one have issue with network?Can't receive or send sms and call or receive phone call!Restart my phone many time.  Still no service.

15
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
cghv1985Newbie
asked in Ask a question.

New SIM Card - Emergency Calls Only

I've recently purchased a SIM card and so far have successfully used within a 4G LTE device. However I would like to register the SIM card so that I may access various facilities. When I put the SIM card into a dumb phone to receive the verification code, the phone seems to indicate "Emergency Calls Only". Please advise ASAP.Thanks.

2
Kash
iD Mobile Employee
1 year ago
Rach Rajan
Newbie
Rach RajanNewbie
asked in Ask a question.

Refund duplicate payments

I tried to may a payment online yesterday twice and the website came back with an error message. I have subsequently made the payment via the ID automated phone service, which was acceptedThe next day I have checked my bank account and the online payments have now both been taken, which means my bill has been paid 3 times altogether.I will need a refund on the 2 extra payments. I have accessed the live chat but it is not working/available. Await Id’s ResponseRach

1
Kash
iD Mobile Employee
1 year ago
J
Newbie
Jane LaslettNewbie
asked in Ask a question.

transfer number to my son

I’ve had a contract for a few years for my son - can I transfer the number over to him so that he can start his own contract but keep the number he’s had?

2
Kash
iD Mobile Employee
1 year ago
Luke Butcher
Newbie
Luke ButcherNewbie
posted in Ask a question.

I’ve transferred my number over to iD, but the wrong number is showing when I text

Hello, I transferred my number but when I text it shows.from.tje wrong number. I have seen other posts about this and checked the settings but on my Google and Samsung account the correct number is showing.It seems strange that it's fine when making phone calls but not texts. Any help would be greatly appreciated 

4
Tom
iD Mobile Employee
9 months ago
S
Newbie
singh1989Newbie
asked in Ask a question.

[Fraud] account has been opened on my name

Hi,Today i have opened an account in clearscore to check out credit ratings but I’m seeing default account has been opened on my name a year before. I never applied anything from ID mobiles.The address it’s showing for account opened, i never lived over there.I need to close asap not to affect my credit score.can someone  please help me on this?

11
Mohammed
iD Mobile Employee
1 year ago
Steve Stevenson
Civilian
Steve StevensonCivilian
asked in Ask a question.

How do I order a new sim?

Hi, how do I order a new sim card please?Steve 

8
Tom
iD Mobile Employee
10 months ago
R
Newbie
rash.m2kNewbie
asked in Ask a question.

Wifi calling not working on s20 plus 5g

It was working fine a few days ago, but not anymore. The only thing that I’ve done differently is to use a VPN to connect to turkey and other countries via a hotspot tunnel all traffic through that VPN for the hotspot. Not all the time of course. Could someone please check why it’s not being enabled?

2
Mohammed
iD Mobile Employee
1 year ago
Tom Larthe
Civilian
Tom LartheCivilian
asked in Ask a question.

Cannot login to change Direct Debit

I cannot remember my password for my account and when entering the mobile number, name and year of birth, I am repeatedly being told the credentials are wrong and to try again.  I can’t change the password, nor can I reset the account or log in. Is there a way a member of staff can reset my password on the account? I’m not sure I’ve ever logged into the ID account website before and picked this mobile up in 2018 for my business. 

1
Kash
iD Mobile Employee
1 year ago
D
Civilian
DustieCivilian
asked in Ask a question.

How can I stop this person from leaving me abusive voicemails?!

I have blocked this number on my phone and on WhatsApp and all social media. I have an iPhone 13. HOWEVER because I’m with ID mobile they are able to leave me countless abusive voicemails on a daily basis. I am forced to listen to and delete these voicemails so I can listen to my other voicemails.  I’ve contacted live chat and they were unable to help me. What else can I do? Go to the police? How can I stop this person from leaving voicemails on my phone? 

9
Kash
iD Mobile Employee
9 months ago
Izzy Jones
Newbie
Izzy JonesNewbie
asked in Ask a question.

discount code

My discount code that's been emailed to me will not work at checkout?

4
Izzy Jones
Newbie
1 year ago
M
Civilian
MothflyerCivilian
asked in Ask a question.

Carrier settings lost after iphone update

My sons iPhone 7 had an update recently and for some reason there were no carrier settings sent.  I’ve tried everything, Apple Store (said it was a network provider issue) multiple resets, new SIM card and still nothing!  End result, he cannot use the phone to make or receive calls.  Is there any way to get the carrier settings sent to the phone?

32
Kash
iD Mobile Employee
1 year ago
Liz J-B
Newbie
Liz J-BNewbie
asked in Ask a question.

PAC code doesnt work - but its correct!

Switching my mum over to ID, already moved my dad with no issues.  Just gone on ID with all the info - PAC code etc - and it says the info/PAC is incorrect.  I have triple checked all the info and its all correct.  Even got the PAC reissued.  Still wont accept it.  What do we do now?

3
Mohammed
iD Mobile Employee
1 year ago
Mike Bogod
Newbie
Mike BogodNewbie
asked in Ask a question.

what is cheapest way to use roaming on a cruise in ASIA

I am going for a two week cruise in Thailand and Indonesia and would like to contact home, I have unlimited roaming in the EU, but understand that this cannot be used in Asia, what is the best / cheapest way to do this

1
Kash
iD Mobile Employee
1 year ago
Gary Fox
Newbie
Gary FoxNewbie
asked in Ask a question.

Refer a friend

Is the refer a friend still available 

1
Kash
iD Mobile Employee
1 year ago
Toni Savage
Newbie
Toni SavageNewbie
asked in Ask a question.

adding second phone

Can I add Another phone to my existing account

2
Kash
iD Mobile Employee
1 year ago
C
Newbie
CW102Newbie
asked in Ask a question.

Services does not allow access to this number

I can receive calls but can not make any calls. I get the following message “service does not allow access to this number” even if I try and dial 7777 I get the same message…I’ve got full coverage/signal.I’ve rebooted my iPhone.I’ve also factory reset the iPhone.I took the sim out and put it into another iPhone device and it come up with the same error message. I replaced the sim card and activated it but it still has the same issue. I cannot make any calls!!Any ideas 

4
C
Newbie
1 year ago
Dave Wilkinson
Newbie
Dave WilkinsonNewbie
asked in Ask a question.

refused upgrade

have been with id 4 years on a pay monthly contract always pay direct debit so never missed a payment  never had an upgrade either  so time to do so  as current phone is slowing down went through all proceeders orderd new phone and contract got confirmation e mail for order   then 4 hours later another e mail with this message    We’re sorry but we’ve had to cancel your order (125643884) as it didn’t pass our internal security checks.Internal checks are carried out for the safety of our customers and we apologise for any inconvenience caused. Regards,The iD Team

13
Kash
iD Mobile Employee
1 year ago
David H
Newbie
David HNewbie
posted in Ask a question.

new contract sim failure

Help. Have new sim only sim card. No telephone number anywhere. Does not work. I'm already with I'd so I know my phone's fine and network is fine. Help, tried airplane mode etc tips. Does not work.

8
Mohammed
iD Mobile Employee
1 year ago
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