My phone consistently has low signal around the area where I live despite the coverage on your website saying excellent. My partner also has the same issue with a different phone altogether. How can I fix this please as I am losing the will to live? I am paying £40 a month to not be able to make calls as nobody can hear me or vice versa due to poor signal 

I have:shut down the phone and re-started itPut flight mode on for at least a minute and then turned it offTaken SIM out, cleaned it, checked for dirt Each time the network comes on for anywhere between 1 minute and 10 minutes then goes off again i haven't tried the SIM in another phone yet but my phone is working in all other respects.Net work coverage says all ok.Do I need a new SIM. 

I am not receiving sms text messages which is causing me major issues. Things like OTPs are not coming through and causing major problems 

My bill isn’t due to generate until the 20th October but I’ve already got charges on unlimited texts and calls and want to understand what I’ve been charged for in case something is wrong and I’ll be billed unknowingly. 

I purchased a eSim on Monday and selected today for the switch but i have received no confirmation email or an eSim, I’ve also contacted support but have received no response - does this mean the order never went through? 

I want to make a complaint to ID mobile but am unable to do so as I do not have the mobile phone number which is required for the complaints form and for a phone call. I do not have the number as the account was set up fraudulently with my bank details. 

Hi I’m unable to log into the ID mobile app - it comes up with an error code failed to connect error on app please help thanks 

We have a Vodafone masks at work but still can't get no signal when I am in inside work but other people who are on Vodafone three or talk mobile can when will id be able to connect?

Hello I am looking to find out what the £7.53 extra is on my bill and when my contract ends 

I received galaxy air buds with promotion offer when I joined and they've stopped working.  What can I do?

Hello i upgrade through app and have been on chat and phone both unhelpful  I am due £100 Currys gift card Can anyone help? Regards 

I am trying to deposit on a gambling site using my phone bill but when I try it keeps failing 

I sent a trade in recorded delivery which was received a week ago now but I havent heard anything. How long does this take. Thanks 

The money has been taken out of my account twice by mistake I believe. How do I get my money back 

I need help settling a payment issue urgently.  I believe I have paid the outstanding amount and closed the account but have now been contacted by debt collectors for the same amount. How can I resolve this? 

Dear iD Mobile Team, I switched from Vodafone to iD Mobile three months ago, mainly attracted by the competitive phone offers you had. However, since then, I have been facing serious issues that are making my daily life significantly harder. SMS Reception Problems: I am unable to receive messages from many companies, especially verification codes (OTP messages). These messages arrive after a day or two, or sometimes not at all. This is a major problem for me, as I rely on these codes for essential services. I cannot understand why this issue persists, but it is causing me significant inconvenience. Misleading Coverage and Internet Performance: Before purchasing the SIM, I checked your coverage and internet speed maps, which showed full 4G coverage for both my home and workplace. Unfortunately, in reality, the network reception is extremely poor in these locations. This discrepancy between the coverage map and actual service quality is very d

I live in postcode area WN8 and my id mobile phone service has been down for over 5 days now. When I look on status checker it says you are looking at an issue in this area, but there are never any updates. What is the issue and when is it going to get resolved?

I continually am losing signal in areas where that never used to be a problem. Do I need a replacement SIM card?

I have recently upgraded to the iPhone 17 Pro Max in 256gb, however just recived an email saying it was cancelled at my request, despite upgrading over a week ago and paying the upfront cost. I never issued for a cancellation, and now can no longer log into my current iD mobile account (registered under this email address) and have had to make a new one. So now I have no access to my current phone plan and the upgrade has been cancelled seemingly at my request which I never issued? I also have no access on to the live chat after trying on multiple different apps and internet sources, I have also tried different devices.

I have 6 non business lines for my family with EE and want to move them all to iD? With EE there's a portal and I can pay and control the other lines as there's children under 18. How can I do the same with iD? Thanks in advance

Can I pay off my contract early? It says I can’t upgrade until April, however Am I able to end it early? thank you 

Can I pay off my contract early? It says I can’t upgrade until April, however Am I able to end it early? thank you 

Want to keep my old phone number but not sure how to enter pac code 

I have recently upgraded my phone with iD. I had an email today offering upto 3 months free apple music. When I got to the 'payment' page, there was an automatic charge option, no free access although it stated 1 month when I clicked on 'redeem your offer'. ..any ideas?