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Jimmy MoonbeamNewbie

asked in Ask a question.

How long does it take for a new SIM card to arrive??

Hi, I’m a new customer to ID mobile and I ordered my SIM card last Wednesday (5th April) …. the postman has been today and still no SIM card.I can’t register on the app, because I need the code that was sent to my mobile number, which I don’t have.I appreciate that last weekend had 2 non-working days (Good Friday and Easter Monday) but surely it should have arrived by now??My direct debit has already been set up …. I’m wondering if I’ll still be expected to pay on the due date for something I haven’t yet received??How much longer should I wait before the delivery is deemed to be “lost in transit”??Any advice please as to what I should do next??Thanks :)

Nathan0441Newbie

asked in Device & Phone Support

PAC Porting old Number to IDMobile

I used the link in an email yesterday to Port my old number over from Three, I was told it would be completed today, my old number has now been deactivated and not in use, I now have the IDMobile number, when will my old number ported over, could it be at any point today?

cazzababesNewbie

asked in Ask a question.

Business mobiles

I work for a business and want 3 mobile phones under contract. Can i confirm if i do order with you that the contracts x3 can be registered under a business name rather than a personal account?

Craig HaslemNewbie

asked in Ask a question.

cant set up direct debit after 2 failed payments

I can't set up direct debit again after 2 failed payments.... the pay too set it up just keeps saying loading been like that for 2 wks and can't get in touch with anyone... I'm fumin with this as can't afford for phone Togo off.....

asked in Pay As You Go

What happened to my PAYG credit ?

HiOn 14/02/2023 my PAYG credit was £9.91.I believe I made a chargeable call on that date but I may be mistaken. I don't think I have made any calls after that date.If I am mistaken, my previous chargeable call may have been on 14/11/2022.I went to use my mobile today and the automated service (7777) told me I had reached my cap limit.Logged into the ID Mobile web site and my account is showing a zero balance.Can someone at ID Mobile tell me what happened to my PAYG credit and why ?Also like to mention that getting through to ID Mobile is almost impossible. Tried using the live chat service. Was told numerous times that all agents were busy and to try later. On the one occasion I did manage to get in the queue (estimated wait time approx 50 minutes), managed to wait until the estimated wait time was down to approx 13 minutes and then the chat window closed with no warning. Tried to get back in the queue again but was greeted with the try again later message. So frustrating ! :( Could so

Hywelgj84Newbie

asked in Ask a question.

PUK code

Hi I need a PUK code please to unlock my phone.

Jayde MatthewsNewbie

asked in Ask a question.

SMS not working and double numbers

When I got my phone I transferred to my old number which seems to be working for calls but I’ve just realised doesn’t work for messaging. I seem completely unable to send an SMS message to someone and where I can send an iMessage to someone with an iPhone, it comes through as sent from the original sim number rather than from my phone number. I cannot work out why, any ideas?

LeePorter007Civilian

asked in Pay As You Go

Moved from contract to SIM only. Data didn't replenish so I've incurred data fees

The title says it all I moved to SIM only after my contract expired. I received a credit on my account when my monthly bill was due, my next bill is due in May. My minutes and texts are still unlimited but my data hasn’t replenished (I chose £8pm, unlimited texts, minutes and 20GB data).Because I had no data i racked up £10 in data fees in one day. I assumed it was just taking a while to move over so I bought another £10 in data, but it;s a week after i would normally have new data and still nothing. I could walk into vodafone and get a new sim today, no hassle. Please sort this out and credit me the £10 i incurred out of plan data, or I’m gone.Way to treat customers out-of-contractMobile number is 07930251587I have no data so I’ll get back on when I can find some free wifi...

Niamh_MurphNewbie

asked in Ask a question.

Proof of Purchase for Insurance Company

Hello, I really need need to gain proof of purchase, date of purchase, with make and model of device. Also how do I find out the IMEI number please?

Niamh_MurphNewbie

asked in Device & Phone Support

Need proof of purchase

Hi, I need help to get information for proof of purchase for my phone for insurance reasons please.

Clare KelseyNewbie

asked in Device & Phone Support

change over from another network

I submitted my PAC last week. Transfer from O2 to ID. That went through OK.But from today I'm no longer registered on a network? Can't make or receive calls or texts?

Heather ANewbie

asked in Ask a question.

cooling off period

sim only arrived today. want to port number today but booked for next week. can't get anyone to speak on live chat as wanted to do today. I want to cancel now with my 2 week cooling off period. ridiculous. can't believe you can't speak to anyone. the live chat never works. just says busy and has been for hours.

BagzNewbie

asked in Ask a question.

Switch/Port not happenned?

I filled the form and had confirmation text saying my number will be ported. I selected today (4/4/23) and it’s now gone 6pm and my number hasn’t ported, it’s still active on my old SIM. When will me port happen, any ideas??

Dean PritchardNewbie

asked in Ask a question.

Missing ear buds pixel 7

HiI've just received my new Google Pixel 7 which I ordered because of the offer of free earbuds. The phone arrived fine, but was missing the buds. Can I expect them in the next few days??

asked in Device & Phone Support

imessage and facetime stopped working when moved sim to new handset

I set up new iPhone 14 from iPhone 11. iMessage and FaceTime are not connecting with number in new handset . Spent 3 hrs on phone to apple who have been very thorough and it’s not the handset. Tried another id mobile sim in new phone and it works. How do I get ID to investigate and fix sim??

TerryANewbie

asked in Pay As You Go

Problem with mobile data refresh

I ran out of mobile data in March 2023 and so I switched to WIFI only and for good measure turned off mobile data on my phone. I get 2GB mobile data as part of my monthly package.The new billing period started yesterday 7 April and I logged into my account to discover that I have allegedly used 1020.36 GB in less that 24 hours despite my mobile data is still SWITCHED OFF.I used the only chat but the agent was not help. He/she kept telling me how much data I had left and not addressing the issue.ID Mobile is only as good as the service they provide when things go wrong and right now I am not having much confidence in them and at this stage I am more than happy to switch to another provider who have knowledgeable live human beings on duty that I can speak with when I have a problem and who are empowered to investigate and provide a solution.Can I get some assistance please?

Daniel GlenisterNewbie

asked in Ask a question.

pac not working

I am trying to keep old number, but won't accept pac number for some reason

Jocelyn BrettNewbie

asked in Ask a question.

how to i get to talk to a real person instead of posting randomly

Please can I speak to an actual person? Is there some kind of way to private message??

Jocelyn BrettNewbie

asked in Ask a question.

pac not working

PAC not working.I gave just switched to ID - I have a PAC and all of the info I need and when I put it in to switch my number the app just shows an error. I have two days until I loose my old number. I've tried multiple times and checked that all of the details are correct. Please tell me how to fix this.

NICOLA MCKENZIECivilian

asked in Ask a question.

PAC not working, can't get through on live chat

Hi, when I complete the PAC form, it says incorrect data. It might that it will switch but I need to check as I must keep my old number. Live chat keeps saying agents are busy. How do I contact someone to check the PAC issue? If I can't resolve, I will stay with my old network

Emily Mummy HamlinNewbie

asked in Device & Phone Support

billing error

When I first got the contract 3 months ago, I was told my £6 monthly charge would be extended for 6 months instead of 3. This has not been done as my next bill is £12 not £6. How do I contact someone other than live chat, to solve this? I do have screenshots to support my claim.

natalieparker0419Rookie

asked in Ask a question.

£100 currys voucher will i actually receive it?

I upgrade to a Google Pixel 6A on the 1st February and it advertised that the deal came with a £100 gift voucher for currys however I have not yet received the voucher and from the looks of it no one else seems to have either. I want to know what is going on and when i am going to receive it.

Mark RylesNewbie

asked in Ask a question.

data sharing with a tp link mobile wifi router in france

I have set up my account and used my SIM in the UK for a few weeks with a TP Link M7200 mobile router, all worked well until i left the country. we can see the device but it will not connect any devices. Signal is great where we are staying, any advice?

StewBaccaNewbie

asked in Ask a question.

No signal for 2 days? Is there a service status page?

Hi there,i have no service on my phone. Have not had any for 2 days. My postcode is RH13 5EY - I cannot find a service status checker. Please advise

Hamz97Newbie

asked in Ask a question.

app sign up

I am trying to sign up to the app but keep getting an error message saying incorrect details. Have tried contacting help line but agents just pass it off saying it’s being investigated and no further action being taken. any advice how to get onto the app??

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