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asked in Ask a question.

Magdalena

Help!!!-I turned off roaming by mistake - I wanted to turn it on because I'm flying to Poland... help me pls

Greg GoodaleNewbie

asked in Device & Phone Support

Can't make outgoing calls

Have all of my minutesCalling my mums mobile numberHave a cap set upThe message says I can't connect because I don't have cap.

Nicki FlackNewbie

asked in Pay As You Go

Cant make or recieve phone calls

Unlimited minutes Three barsHave restartedHave taken sim out and restarted Still not working.

asked in Device & Phone Support

Ported number not working to create login.

I took out this plan through Mobiles.co.uk. Ported my number over. Number working all fine to send/receive texts and calls. Got an email about my first bill and was instructed to create a login. When I try to create my login with the ported number I get an error. If I use the original number before the port it works and asks for the security code which has been texted which I obviously can't use. Spoke to live chat and initially the guy confidently told me that my old network hadn't sent them a file and that they would refund me a certain amount this month while they get it sorted. I then told the guy that I can make/ receive calls and everything is showing up with the ported number just not to create a login. He then told me it's been passed to the technical team and they'll sort it in 48 hours. Anybody else had this happen to them? Has anybody had a happy ending to a similar situation with iD Mobile because I've been reading online that they'll basically never fix it and I should pro

Charlie WattsNewbie

asked in Device & Phone Support

roaming in tenerife

I cannot use data in Tenerife. I have roaming on and the 3G symbol next to the signal bars just keeps flashing off and back on. I have tried resetting all data settings but does not work at all

Adam Alexander HuttNewbie

asked in Device & Phone Support

Apple ID

I kept my old number when switching to iD from EE was given message saying number transferred and ok generally but when replying to a message sent to me the other person sees the original number I was issued with. i checked my phone and in Apple ID it still had the number that came with the SIM. What can I do?

asked in Device & Phone Support

URGENT "Sorry, your service does not allow access to this number"

I have been getting this issue for a couple of days on and off but today it has happening on every phone callI have tried 0800, 01235, 03456, 07896 all ahve the same issueI have tried rebooting my phone, checking for and updating any outstanding software on the phone. All is uptodate and freshly rebooted issue still happening.

asked in Ask a question.

Two accounts on the ID App?

I have an existing account on the ID mobile app. I want to add my child's to this. Is it possible to have 2 contracts on the App?

Sean Lynch 19Newbie

asked in Ask a question.

wholly unsatisfactory service

I have the ID mobile sim/contract 6 months now and I am ready to cancel it as it is useless to be frank. why can I not call landlines?why is the coverage non-existent in my area despite being informed it was strong prior to purchase?why can people not receive my text messages?why am I unable to answer incoming calls which mean I miss out on new business contracts?why am I not able to use O2 or Vodafone or any other selectable network?why did I bother switching to ID mobile? sean

MartyPNewbie

asked in Device & Phone Support

Sorry, your service does not allow access to this number

During various points of calls I am being cut off with a message of “Sorry, your service does not allow access to this number” Does anyone know why this is and what I can do to prevent it happening. my latest call it was doing it every 3 minutes which is extremely annoying ThanksMartin

asked in Ask a question.

Website basket not loading - 500 internal server error

Apologies if this is not posted in the correct place - I’m trying to checkout online but the basket page does not load once there is an item added to it. It loads ok if it is empty. I’ve tried both on my phone and on my laptop, and have also tried in a private browser window.

PandyNewbie

asked in Device & Phone Support

Cannot receive any OTP's whilst trying to setup my online banking

Having an absolute nightmare trying to resolve this. It's clearly a network issue with iD. Been on the online chat a few times also made a complaint and still noone has contacted me to sort this out. Pathetic if I'm honest. So frustrating, need to set this up ASAP. Can anyone help as I really don't know what to do other than cancel and change to a different provider.

Trident49Newbie

asked in Ask a question.

Changing billing details, no login details for the app

Hello I am stuck in an awkward situation with a direct debit for a phone contract for my Mum. This was setup last summer, I have little details on how long the contract duration is or anything else, but I expect it will be for another 12 months at least. I have never received any emails etc from ID Mobile, I would assume this is sent to my Mum, so have little details on the contract.I do not have the ID Mobile app and I believe am unable to create an account without using my Mums phone number (the phone being debited for) - unfortunately relationship with my Mum has recently broken down with me left paying for her phone, so myself simply asking her to change payment details through the app is something I wish to avoid if possible. I would like to transfer payment of the direct debit from my bank account to her’s, is this only possible through the ID app? I believe the contract is in my Mum’s name whilst the direct debit is coming from my bank account. Any advice or help appreciated!

Matina DtyNewbie

asked in Ask a question.

What type of xiaomi 13t you have in stock the 8gb or 12gb?

What type of xiaomi 13t you have in stock the 8gb or 12gb?

Daniel TilbrookCivilian

asked in Ask a question.

Painfully slow 4G (even though ID state I have "excellent" coverage at postcode)

My 4G signal at work is painfully slow indoor and outdoors. I checked ID Mobile's network checker and apparently the postcode and the surrounding area has excellent coverage indoor and outdoor.. Am I doing something wrong or does ID Mobile have this info wrong? Has anyone had the same discrepancy between what ID state the coverage is and what they're experiencing in real life? Would be interested if anyone has any tips or insights. Will be swapping network provider altogether soon if the issue persists.

asked in Ask a question.

number ported last week but now texting from the old , replaced number

I had my number ported over last Monday, everything was fine. Today I text a friend and its come through as the old, replaced number. Why would this suddenly happen?

amwRookie

asked in Ask a question.

£30 sign-up voucher not received

Hi,I joined iD on a SIM only plan at the end of August, which was supposed to include a £30 Currys or Amazon gift card. According to the email I received as part of the sign-up process (see screenshot below), I should have received details on how to select my reward within 90 days, but I’ve received nothing.The email I received said to complete an online form if I hadn’t received my voucher within 90 days, which I did over 3 weeks ago, but I’ve still not received any kind of response.I understand it’s possibly GiftCloud who should have sent me the voucher, but since all communications I’ve received have been “iD” branded, I assume iD should be able to put me in touch with the correct team at GiftCloud to assist me (bearing in mind I’ve already completed their ‘missing voucher’ form but heard nothing back).Here’s a screenshot of the email:

asked in Ask a question.

Escalating Complaint to Director Rohit

I am wondering if anyone has any contact information for the Director? I have place several complaints about my account and have requested a cancellation with No Fees and to return the phone. I have absolutely no signal all of the time. I struggle to phone due to having no signal and have requested several times to be contacted even by email but no one ever does and I'm a little bit fed up of having to try and contact ID only to get the same response that someone will call me! It ridiculous. My husband had the same issue and has been given the release from contract and has returned his phone, I don't understand why I can't do the same. I'm paying out every month for a service that is non exsistant. So if anyone has any contact information for Rohit the Director or anyone else who is higher up I would very much appreciate it.

mas417Newbie

asked in Ask a question.

Already with ID mobile SIM only and intend to take out new contract

Hi My existing SIM only contract with ID mobile runs out in a couple of weeks and I intend to take out a new one ( via mobiles.co.uk - yet another Currys brand - to get the cashback on offer). According to what I can find, new contract will start “on despatch of SIM” - presumably they send a new one for exactly the same network - so do I need to get a PAC from Idmobile to transfer to Idmobile ?

Wajjer1Civilian

asked in Ask a question.

samsung trio offer

Hi, I have just ordered my new Samsung which is not available until the 26th Jan 2024 however the trio offer expires on the 25th Jan 2024 and I require the IMEI to claim it, will I still be able to claim the trio offers after the 25 th pleaseThanks

asked in Ask a question.

Refer a friend legitimately for 30 day sim only - £10 each gift card, costs £6?

Hi there,Not intending to abuse nor have I referred anyone but this just seems weird to me so I must be wrong. How can refer a friend reward £20 between the two of you for a 30 day sim only that costs, say, £6? Isn't that just £14 free plus a month of data etc? If correct, please let me know how NOT to abuse this as of course family members and friends would want this. If incorrect, please explain why/direct me to the t&cs on this as couldn't find in the t&cs supplied. Thank you!

Susie CookNewbie

asked in Ask a question.

Refer a friend - confirmation link not working

I referred my husband using the refer a friend scheme. He has now received his SIM card and paid the first bill but when he follows the link that was emailed to him so that he could input the account number to confirm his purchase it just takes him to the main refer a friend page. I’ve already searched this forum so have tried incognito mode, chrome, safari, his phone, my phone, my laptop and they all lead to the same webpage!! Help!

Dawn AlfordNewbie

asked in Ask a question.

Switching from ID mobile - to ID mobile

Hello I had a sim only deal of £18 with ID mobile and my own phone (having purchased it over two years with ID mobile) Unlimited data, calls texts. I was out of contract so could cancel anytime.However I needed to get a new I phone 15 urgently as lost previous phone.I looked at the ‘upgrade’ packages with ID mobile but these were very expensive for the purchase of the phone and the offer did not have unlimited data - so any “upgrade” package (not sure why they call it an upgrade - in real terms, it’s not). I forget the exact amount but it was around £68-£70As I was not under contract any longer with ID mobile - so thought I would shop around.Uswitch showed a great package - unlimited everything and a new I phone 15 blue for £38 a month - two years. (much cheaper than I had been quoted from ID mobile in a like-for-like). I thought - Great - I will cancel my ID mobile and move to this account and then get a PAC code to keep my number.However, when I clicked through to the details from Us

asked in Pay As You Go

Airtime Rewards

I'm moving from O2 to ID mobile. Can I still keep collecting Airtime Rewards and just ask for a PayPal payment ?

Ada Aldona Zajdlic-KorczakNewbie

asked in Ask a question.

eSIM

how to get an eSIM card?does any of the Samsung Galaxy Z flip 5 or Motorola Razr 40 Ultra have Dual SIM?

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