After countless emails back and forth with the gift cloud team we are still outstanding one of two gift vouchers due after 2 family members signed up for ID mobile SIM cards. Last week (end August) one of the vouchers finally arrived (we signed up on 11 March) and since then the gift cloud team are not replying to our messages. How can one of the vouchers be finally sorted and the other not? We have supplied all the relevant information required for both. To reiterate: we are still outstanding a second gift voucher as per the terms and conditions of the purchase we made back in March of this year, over 5 months ago. Please can someone sort this ASAP? This is not endearing us to stay with ID mobile. We shouldn't have to spend this much time waiting for what we signed up for. Thank you

If I go into my phone settings my phone service provider is still showing as my previous provider which was O2. I have been with Id mobile for 14 days now and thought it would have changed to Id by now. I have restarted the phone several times and reinserted the sim card but no change. Will my phone be running at its best like this on on settings? Thanks if anyone can help clarify this please

Has anyone else got an issue with calls not going to Voicemail? I first identified this issue yesterday (02.09.25). When calling an iD Mobile number, it rings but instead of going to Voicemail, it just times out and says 'Sorry your call cannot be connected'. I have tried this on 6 different iD Mobile phone numbers (as all of my family are on the same network), so it's not a problem with just 1 number. Also the phones are in various different UK locations (Filey, Skipton and Huddersfield) and all have the same issue. I went on chat last night and was told it was network congestion that would clear at 23:59 but it hasn't as the same thing is still happening now at 19:15. Any idea how you report a fault to iD? Interestingly, trying to call a number where the phone is switched off, it DOES go to voicemail....

Hi, I have been on to HSBC several times over the last few weeks as I am unable to receive an OTP to get into my bank app. They have suggested I contact my provider - after checking my number several times. Please can you check that they’re not blocked? Regards 🙂

Hi, I have two numbers after moving to ID mobile - one old (physical sim) from Vodafone and one eSIM from ID. I want to keep only my old number. How can I check if I already gave PAC number somewhere? The purchase process was so quick that I only remember I clicked I want to keep my old number. I’m so confused

Hi iD Mobile Community, I have recently bought a rather fantastic Oukitel WP100 Titan mobile phone for me - and an Oukitel P1 for my wife. They both seem like great handsets and run Android 14 - but I see that they are not on the ‘approved’ Wi-Fi calling-compatible handset list. Whoops. Both of the above phones have 4G and VoLTE calling capabilities but my wife and I have been really struggling to get our new Oukitel handsets to make Wi-Fi calls - something that is quite essential here, because we are a bit remote! The Oukitel WP100 Titan is a breast of a handset (projector, camping light, 33,000mAh battery, night vision etc) and it would be great if I could get it to work using iD mobile. The iD SIM is currently in SIM 2 for the Titan as I have to use SIM 1 for my work number (no choice - on EE), and that seems to work (and will make use of Wi-Fi Calling). My wife’s P1 - the iD SIM is in SIM 1, same issue. Both of us can receive text messages fairly easily from iD and both of the handsets display ‘VoLTE 4G’ in the notification bar. Our signal strength is circa -115dB (according to Network Cell Info App). I have set the calling preference to ‘Call over mobile network’ at the moment. if I change this preference to ‘Call over Wi-Fi’, the handset doesn’t seem to use the (strong) local Wi-Fi for Wi-Fi calling :-( The normal mobile network signal is often weak enough that we can’t make or receive calls indoors, which is a pain. Wi-Fi calling on previous handsets worked a treat and is what we ideally would like again - if possible. Any help or recommendations gratefully received - thanks in advance. Andrew

I need to find out the number I have called yesterday ending 29 I have deleted from my phone

I have run through the fixes recommended for other users with this issue but in my settings-network I'm getting. phone number ..unknown mobile network status.. disconnected Please Help..

Hi I need to find out the number I have called from my phone about 17.40 number was ending 29 thank you. My name is Zati Arslan 125 st Leonards road Norwich NR1 4JN d.o.b 15 05 1980 07397091744

What's up with the signal in Strangford Co Down? BT307LS It's been useless for days

Hi. I recently switched to a 12 month ID Mobile from Vodafone and opted for an eSim in my Samsung S24Plus phone (purchased from Samsung directly). However, I no longer have the option of “WiFi Calling” in the Connections menu. I have followed numerous suggestions. Has anyone else had this issue and found a way to get the enable “WiFi Calling” toggle switch in the connections settings to become available? Thanks

Hello, I re-joined ID mobile a couple of weeks back. I provided my PAC and the numebr transfer completed as expected however I’ve just realised that when sending text messages, they are being sent as the temporary number ID mobile provided with the sim. Please can somebody help? Thanks,

Hi legends, I would like to request a one-off paper statement/ bill to be sent to my postal address. I do not wish to receive this monthly. Does anyone know how I can do this, please? Thanks so much! Alice :)

Got a replacement sim, activated replacement sim put it in new phone but my phone number isn’t receiving or making phone calls. I’m staying on the same plan and wanted to keep my original phone number, I thought a replacement sim would just replace the one I lost and allow me to keep my number. I don’t know what to try next? TIA

I have seen a good ID offer but unable to access it as I have an existing contract. The upgrades I am being offered as a current customer are not as attractive. If I can't get the best deal I will change provider, which seems ridiculous

Both myself and my mum bought the 5 day add on so we can use data while we are on holiday in Turkey, but neither of us are able to actually access the Internet with the exception of hotel WiFi. We have 4g and full bars and have tried everything suggested on the Web page to fix it such as restarting the phone and manually selecting providers but nothing has helped. We need to be able to use maps and websites while out and about so how can we resolve this issue?

How to activate making international calls as whenever I try ID service says not enough credit in there ?!

Never mind

I’m on a cruise to Canada and the USA from 02/09/2025 to 02/10/2025 and these two countries are not in the 50 free roaming countries. There will be sea days which I do not need the roaming but I do need data roaming on shore days. It says £5/day but there is no option to choose the dates. can someone help me please? Thank you

Hello, will iD be offering the RCS service for texting?

My daughters iPhone 13 has suddenly stopped working when on 4G. She can send iMessages but can’t use any social media. We have tried resetting network settings, airplane mode etc…. Any ideas? Thanks all

I am not getting any text messages in my iphone 15 pro max phone from past few months

I am having the same issue as I see with other posts with the "UID Missing" error when trying to claim my apple trials. So looking for a little help please. Thanks.

Hiya, I'm going on a 5 day cruise soon and I wanted to know if there is a package I can buy. So I can use my phone on the cruise ship. The ship sells WiFi packages. But they are £15 a day .

Is there a way to remove the recorded name part of the voicemail? The system won’t accept dead air as an answer, so the only other option is to make a random noise, I don’t want to provide someone calling me with a name or number just an automated ‘I can’t answer the phone leave a message’ etc.