I was in the middle of a call to an 0845 number when I got cut off and the message said I’d reached my call cap limit. How do I amend the call cap when outside of my unlimited call plan. I understand there may be a charge for using 0844 and no idea why I would be at the cap as never regularly use numbers outside of my plan. I’m unable to make calls now and the call I was on is urgent !!!
Your phone bill has a breakdown of everything you have been charged for. Here you can understand what the different types of charges are and how much they cost: Please note: If you’re a Pay Monthly customer, check out this Community article for more helpful information. What are the different charges I might see on my bill? Contents: Standard out-of-plan charges. Non-geographic calls. MMS (Multimedia Message Service). Roaming charges. International charges. Freephone numbers. Calls to Emergency services. Text or call shortcodes. Non-standard 07 numbers. Channel Islands and Isle of Man. Premium rate numbers. Other numbers. Other charges. I’ve got a question about my bill. What should I do? Standard Pay as you Go charges. If you use your phone when you’re in the UK or one of our 50 Roam Free destinations, the following charges will apply for standard usage: Type Charge Calls. Calls to standard UK mobile numbers, numbers starting 01, 02, 03, numbers based in the Channel Islands or Isle of
Contents: Standard out-of-plan charges. Non-geographic calls. International charges. Freephone numbers. Calls to Emergency services. Call shortcodes. Non-standard 07 numbers. Channel Islands and Isle of Man. Premium rate numbers. Other numbers. Out-of-plan call charges are the additional costs you incur when making calls or using services that aren’t included in your mobile plan. Here’s everything you need to know: Please note: If you’re a Pay as you Go (PAYG) customer, check out this Community article for more helpful information. Standard out-of-plan charges. If you go over your allowance when you’re in the UK or one of our 50 Roam Free destinations, calls to standard UK mobile numbers, numbers starting 01, 02, 03, numbers based in the Channel Islands or Isle of Man, calls to non-standard 07 numbers are charged at 40p per minute . Non-geographic calls. Non-geographic calls are made to numbers starting with 087, 084, 09, and 118. These calls are made up of two parts: An Access Charge
Contents: Standard out-of-plan charges. Non-geographic calls. MMS (Multimedia Message Service). Roaming charges. International charges. Freephone numbers. Calls to Emergency services. Text or call shortcodes. Non-standard 07 numbers. Channel Islands and Isle of Man. Premium rate numbers. Other numbers. Other charges. I’ve got a question about my bill. What should I do? Your phone bill has a breakdown of everything you have been charged for. Here you can understand what the different types of charges are and how much they cost: Please note: If you’re a Pay as you Go (PAYG) customer, check out this Community article for more helpful information. Standard out-of-plan charges. If you go over your allowance when you’re in the UK or one of our 50 Roam Free destinations, the following charges will apply for standard usage: Type Charge Calls. Calls to standard UK mobile numbers, numbers starting 01, 02, 03, numbers based in the Channel Islands or Isle of Man, calls to non-standard 07 numbers.
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October Community Newsletter Giveaway T&C's:
1. To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “Win a Ninja (S)CREAMi with our magic potion of tips to protect your phone.”
2. No purchase necessary.
3. The closing date for entries is 23:59 on 20th October 2025. The prizes to be won as follows:
4. One prize will be awarded: One NINJA Swirl by CREAMi NC701UK 13-in-1 Ice Cream & Frozen Dessert Maker.
5. This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).
6. Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.
7. The Promoter may, in its absolute discretion, disqualify any entries which it feels do not comply with these terms and conditions or where any form of bad faith is suspected.
8. The entry must be submitted personally by the entrant. Entries by third parties, collective entries or multiple entries will be disqualified.
9. The Promoter accepts no responsibility for lost or incomplete entries.
10. One winner will be selected at random by an independent person from all correct and eligible entries received. The winner will be notified by email or by private message on the Community platform and will be asked to reply within 7 days of receipt of the notification. If the Promoter does not receive confirmation from the winner that they accept the prize by this time, the Promoter reserves the right to withdraw the offer/prize. The prize will be delivered within 30 days of acceptance.
11. The prize is non-transferable and non-refundable and cannot be exchanged by a winner for an alternative. The Promoter reserves the right to replace the prize with a similar value prize.
12. The decision of the Promoter is final and binding and no correspondence will be entered into regarding the outcome of this promotion. We make no representation or warranty in relation to the prizes provided and to the fullest extent permitted by law, we shall have no liability to you in relation to any prize, its fitness for purpose, merchantability or otherwise.
13. Upon request, the initials and county of the winner will be available by sending an SAE to the Promoter at the address below. Such requests should not be sent until 28 days after the draw.
14. If you are the winner of this promotion, you will be asked to agree to participate in any publicity arising from the prize draw which the Promoter may reasonably require. The Promoter will also have the right to use each winner’s surname and country of residence for advertising and promotional purposes in connection with the promotion in all media without further notice and without the need to make payment to the winners.
15. iD Mobile takes your privacy and security of your personal data seriously. Our Privacy Policy explains how we collect and use personal information in accordance with current UK data protection legislation. Our privacy policy can be found at idmobile.co.uk/legal/privacy-and-cookies.
16. By entering this promotion, an entrant is indicating his/her agreement to be bound by these terms and conditions.
17. English law applies to these terms and conditions. Promoter: iD Mobile, Currys Group Limited, 1 PORTAL WAY, London, W3 6RS.
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