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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

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iD Mobile

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Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

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4932 Topics

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Dylan ChaseNewbie

asked in Ask a question.

Replacement sim not working after activation after old one lost/stolen

Old phone was lost so bought replacement sim, activated it, and put it in new phone but it has been 24 hours and still showing no signal

Iain JNewbie

asked in Ask a question.

Iphone upgrade options withdrawn

Contract expiring, got email from ID encouraging upgrade to the iPhone 14. Went to do the upgrade today and there are no iPhone options, just cheap phones. But if I log out and just shop as a new customer, all phones are available.Spent an hour on chat to 2 different people and all they could say is that the system decides what upgrades each person can have, and there’s nothing they can do. For the record my credit score is immaculate (checked today) and I’ve never missed a payment so there is no reason for them to restrict my options to cheap phones.Even more bizarrely, I was told I could open a new account and get the phone I want, but it would have a new number and they would not be able to transfer my existing number! So the only way I can get a new iPhone and keep my number is by switching to another provider. Which is what I’ll have to do.Why would this happen, offer upgrade option then withdraw it because of some algorithm that the staff don’t understand and can’t explain at all

hazmilly1234Newbie

asked in Ask a question.

Number not verifying

Hi, I successfully set up my new sim and transferred my old number to it. However, after 24 hours, my number is still failing to be verified by Apple to connect it to my iMessages and FaceTime. I’ve done everything to resolve it and spoke to Apple who also have tried everything but the problem still persists. Apple suggested if it continues, to inform you and get a reference number so they can check if everything is ok your end before proceeding forward to engineering. Any support would be great.

asked in Ask a question.

Pac Code not transferred on specified date

Good Morning All, I have recently joined iD and i used a pac code to transfer my old number over - i selected 27th June for this to happen.today is the 28th and nothing has happened yet…does anyone know how long it takes for this request to be actioned? Thank you all for your replies in advance!

asked in Ask a question.

Number still not ported 1 week later

I provided my PAC code on signing up to ID mobile and scheduled my old number to port across from EE on 12th April. 12th comes and goes and nothing happens. I raise a query through Live Chat on 13th April and issue is raised with technical team and told to wait 48 hours. I chase again on 16th to be told there has been a delay with my transfer and to wait a further 48 hours. Still nothing.I chase again today (19th April) to be told they believe number transfer happened on 14th April. However I have received no confirmation text from ID with this and my old Sim card from EE is still working which surely it shouldn’t if the transfer had happened? My phone settings are all still showing my temporary number and won’t change to my ported one after following all instructions to do this. This makes me think number still hasn’t ported - can someone help me on how to get this resolved?

Aaron HelmNewbie

asked in Ask a question.

£100 Currys gift card

Hi I took out a iPhone 24 month contract and it said I’d receive the curry’s gift card for signing up to ID Mobile. I am yet to receive this and am struggling to find answers. Thanks Aaron

asked in Ask a question.

USA Roaming

Good morning. We are going to the USA for a few days and need to be able to use my data whilst there. I know all ID Mobile plans use the Three network. Three do something called a “Go Roam” package which charges you £5 per day whilst in USA and it allows you to use all your allowances. Is this something I can get through ID Mobile or do I have to go to Three directly ??

cucumberCivilian

asked in Ask a question.

App and automated service won't let me make a payment

My bill for the month is due and I’ve continuously forgot to set up a direct debit, so as a result, I end up paying it manually each month. I usually pay using the automated phone service as the ID mobile app gives me error messages when trying to pay on there. It often takes a few tries as she’ll say “sorry, I’m having issues trying to take your payment.”. Usually after a couple of tries she’ll take payment and it’s all sorted. However this time, I’ve tried roughly 4-6 times and she’s still refusing. I’ve tried to pay on the ID mobile app, and after managing to get access to the page without it telling me “There was an error processing your request” or whatever it says, it tells me my card number is invalid. I’ve checked it over countless times, comparing it to my physical card in my other hand and there is no mistake. I can’t sort it through the automated chat service, and I can’t get through to an agent via the automated chat service as they are all busy. I desperately need use of

RodboothCivilian

asked in Ask a question.

Old number has not fully transferred

Hi I bought an iPhone 14 with your network via Carphone warehouse and entered the pac code during the purchase. I have switched from EE to ID.Today I received a text from ID saying the switch had taken place. The phone registers that my old number is in place, so I can receive and send texts but can only make calls but can’t receive them. I have restated the phone multiple times and the old number is registered in settings. Any solution would be appreciated.

Danif1978Civilian

asked in Ask a question.

how can I speak to someone

Has anyone been able to speak to a human being about an issue? Can not get through to anyone

sooperNewbie

asked in Ask a question.

iMessage not activating after number port

I’ve read various threads here and haven’t found a solution. Tried all the tips on resetting network settings, restart phone, hard reset, disabling enabling iMessage/FaceTime, signing in/out iCloud, checking the phone number settings, removing/inserting sim, resetting on apple’s site etc etc etcNothing has worked. I want to reach out to id mobile but there’s not a single place I can find on the website that allows me to do that. It’s just the forums and chat bot that doesn’t put you through to an advisor.From Apple support:It might take up to 24 hours for your carrier to verify your phone number with Apple. Contact your carrier to make sure that you can send and receive SMS messages and wait up to 24 hours after you try the troubleshooting steps above. So it’s possible that it’s not been verified yet. Would love to contact iD but don’t see an option for it.

triocerosNewbie

asked in Ask a question.

Can't Keep Old Number?

I got a new phone through Carphone Warehouse, and selected that I wanted to keep my old number. I ended the PAC code etc, and all seemed to be fine. But now I have my iD SIM (due to switch on tomorrow), I’ve been sent a new phone number which I didn’t want.I’ve tried to follow the steps in the email, but I keep getting an error: “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” I have tried to format my surname with all caps/no caps etc, but nothing worked. When I contacted support, all they said was to get a new PAC number, but my old provider (Virgin) is just giving me the same one. Is there a fix for this? I do not want a new number.

asked in Ask a question.

Error message on trying to switch with PAC

I am trying to switch my new number using PAC. The form pops up with “Something went wrong!” when I try to submit. It doesn’t say what went wrong! I can’t submit the form

guyharwoodNewbie

asked in Ask a question.

pay monthly due a upgrade but can i upgrade to sim deal only

im on pay monthly contract with idmobile and im due a upgrade but i just clicked upgrade and clicked sim deal but i dont know if it otherwrites the original contract or does it start a new one by doing this? if so looks like i will after cancel the pay monthly contract and swap my number other to the sim deal

SteveMMMMMNewbie

asked in Ask a question.

Amazon £50 reward not received

I have seen a number of threads making it difficult or maybe impossible to apply for this. Apparently I should receive instructions after 90 days after opening the contract.Please can you advise when I get this? See attached. Also copied to Martins Money Saver Forim(MSE) as this is the site that recommended ID Mobile Thanks in advance

Christine MarshallNewbie

asked in Ask a question.

international charges

Hi I am on a monthly roaming SIM card. I can’t find any information of charges to the Caribbean can anyone help me where I can find this information thank you

fs_londonNewbie

asked in Ask a question.

Not receiving OTP messages from abroad

Hello, My digital identity provider from abroad is trying to send me OTPs for 2-FA but they are not coming through. I have done all the necessary checks at their end but the problem seems to be the Three network. I have got the same provider to successfully send OTPs to friends’ mobiles on Vodafone and O2. However when I tried various different Three mobile numbers, it did not work. Needless to say, receiving OTPs is a key requirement. I have opened a case via chat but the agents keep asking me for new timestamps for when the messages fail to come through without actually ever resolving the issue. Can someone please help with this? Best,fs

asked in Ask a question.

How do I find out how long I have left on my contract ?

Please ignore the title above.I have edited the text below .My ID Mobile contract (costing £12pm) will expire on 29/10/2023.I am no longer using the phone associated with it because I recently bought a new phone with new contract from O2.Can I switch the ID Mobile contract to a different phone which is currently SIM only until October when the ID Mobile contract expires ?

Amy33Newbie

asked in Ask a question.

list of text message history in full

How can I get a full list of text messages sent from my phone number - not just the numbers text to?

asked in Ask a question.

Bill increase by 13.4% - RPI

How does it work!? Why my whole bill went up? I could understand increase on a service pay increase, but why my payment for a phone I’ve got from you got increased as well?

asked in Ask a question.

additional trade-in offer amount, not paid

Hi, having spoken to someone on live chat about how to get the additional trade-in offer of £150 they said to contact tradeuphelp@currys.co.uk, however I have done this two weeks ago and had no response, when you phone they also say you have to email, I got the trade in payment on the 11th November and any promotion payment should have been paid 3-5 days after that, I am lost on what do do next as it seems the only way is to email them, anyone else managed to get a response from them and managed to get the extra payment?

Pjw159Newbie

asked in Ask a question.

Can ID do a triangle port or not?

Having been told to set up a triangle port to keep a number previously registered on ID, I have now been told you can't port the number back to ID. Is this true? Do I need to wait a period of time for the old ID account to disappear. Note that I am porting to a brand new ID account registered in a different name. Thanks

ella.henryRookie

asked in Ask a question.

changing to sim only

Himy 24 month contract is due to end on 18th December. I have been given options for updates now on the id mobile app. I’ve seen that you can upgrade 2 months before your contract end date. But I’m looking to switch to a sim only rolling month option so technically a downgrade? It’s says I am able to make that switch now. I just want to know since I’m downgrading, what will happen if I switch now as my contract doesn’t actually end until December. Will I be charged for both contracts at the same time or will I continue paying the Remainder of my contract until December and then it’ll just start on the sim only automatically once it’s ended? hope that makes sense.Thanks Ella

BogWogDoodleRookie

asked in Ask a question.

Phone Storage Access not available

I have a Samsung Galaxy A23 5g. I'm trying to view my bills but the phones storage does not give the option to turn on storage

Glen SchembriCivilian

asked in Ask a question.

i want to speak to a advisor

I want to speak to a advisor

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