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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4951 Topics

A
Civilian
AJTCivilian
asked in Ask a question.

Data usage incorrect?

HiMy data allowance usually lasts me just about the whole month but this month I’ve been told that my data allowance expired after just 2 days which I think is impossibleCan this be checked to see if an error has occurred please? I can’t understand how 10 gb can be used in two days?Thank you

10
Mohammed
iD Mobile Employee
1 year ago
M
Newbie
missclaretNewbie
asked in Ask a question.

confused over number transfer time

Hi- when I ordered my new sim I entered pac code etc into the order. I was asked to choose a transfer date and all dates were greyed out til around 9th May. My new sim has come and I want to transfer my number asap but when I put the details in online in my account it says that there is an error with the information and to try again. I have no clue when my phone number is going to transfer over as some articles say next day, but when I created my ID account online it said it will be on the date I chose. I don’t want to use the new sim number for 2 weeks. How can I get my number transfers asap before the bank holiday? Thank you 

10
Mohammed
iD Mobile Employee
1 year ago
K
Newbie
KN123Newbie
asked in Ask a question.

NO SIM CARD RECIEVED SINCE MY ORDER

I still haven’t received my sim card since 6th and have no way of communicating outside my home because of this. Live chat agents are all busy. iD is the most difficult provider yo communicate with. I don’t know if I still have my number from the previous provider even though I provided the PAC Code when ordering. Its been so difficult to go without mobile communication for so many days. I recommend everyone to avoid this horrible company. I have received billing information even though they haven’t provided me with anything at all. If you go with another provider at the very least you can talk to someone and would receive a SIM card to use their service. 

10
T
Newbie
10 months ago
Robert Jordan
Newbie
Robert JordanNewbie
asked in Ask a question.

Number port issue

How can I talk to a human being are there any at iD Mobile?All I won't to do is port a new number to my phone. I have been trying for weeks…. HELP. If this docent work Im out of iD Mobile for good..

10
Robert Jordan
Newbie
1 year ago
Elin Robson
Newbie
Elin RobsonNewbie
asked in Ask a question.

MMS Send Failure

Why do I get a meesage Service not activated on network when trying to attach screenshots to SMS text Message even though I have a £5 spend cap set up, and MMS enabled? Can’t send MMS either via wifi calling or 4G data.

10
Tyler
iD Mobile Employee
1 year ago
D
Newbie
daigaNewbie
asked in Ask a question.

poor network coverage in E16 area

Even though the network bars on my phone are full there seams to be a problem with the network in E16 area (indoors and outdoors) as I can't make phone calls (they are not going through) or use mobile data. Even if a phone call goes through, the person on the other end can't hear me. I haven't come accross the same issue in any other area in UK or abroad.I've checked the network coverage via your website and I've tried everything else suggested in your help articles - no luck.My son who also uses ID mobile has the same problem in E16 area.Please look into it as it's not very convenient and I've never had such an issue with other operators

10
Tom
iD Mobile Employee
1 year ago
Mark Neill
Newbie
Mark NeillNewbie
asked in Ask a question.

Split Port

 I ported my number over to ID and it was supposed to be completed on 26th May. On the big day my number was still live with my old provider Plusnet, but it also worked on my ID sim card too.After many hours on chat with mobile ID they have advised me that the technical team have looked into it and my number has ported over and everything is complete.The problem is I can only receive some calls or texts and some calls go straight to the voicemail on my old provider.  I called Plusnet on friday and they told me that my number was still live with them because  the porting of my old number wasn’t complete.Technical support were supposed to contact me but I’m guessing they couldn’t get through on my phone because its not working.So thats where I’m at. ID tell me that everything is working yet I can’t receive texts or calls.Any ideas would me appreciated because my business is in a mess because of this.

10
T
Newbie
11 months ago
Andrew Mowle
Rookie
Andrew MowleRookie
asked in Ask a question.

When will the data network issue be resolved in the centre of York YO1 postcode area

I have recently swapped over to ID Mobile from Vodafone and prior to doing so looked up the 4G coverage for where I live in central York on the ID Mobile website and all appeared fine, so went ahead with a 12 month contract.  However what I didn’t do (and with hindsight should have done!) was check the network status in the YO1 postcode area of York, which subsequently indicated there is an ongoing issue which needs fixing.  Is there anyway of finding out how long this issue will take to fix, as I am getting almost non-existent data coverage and having to use my  partners hotspot on her iphone with a Vodafone sim?  However, when I visited my Dad in Essex for a couple of days I got tremendous 5G speeds, so I now know that ID Mobile can work exceedingly well, but need it to work in York where I live - any advice would be most appreciated and apologies for slightly long first post!

10
Lauren
iD Mobile Employee
11 months ago
M
Newbie
MobileMooseNewbie
asked in Ask a question.

SIM Service Message Popping Up

My mobile phone has started showing a pop up message box with“SIM ServiceThree UK     IDCancel Ok”The “Three UK” is shown as selected (small dot inside circle next to it) , while “ID” is shown as not selected (just a circle next to it)Does anyone know what this is about? Do I need to select one or the other and how do I know which to select? I’ve been with ID mobile for years and never been asked this. Is selecting one or the other likely to mess things up if I get it wrong? (and how do I know which is right or wrong?)Also, is there anywhere is Settings where you can see what “Sim Service” I’m using or is available. Thanks

10
andewhite
Legend
9 months ago
A
Newbie
ali98Newbie
asked in Ask a question.

sim not delivered even after 4 days

Good evening I'm here to ask you for help, it's already been 4 days since I ordered my sim and unfortunately I still haven't received the sim and the email with the tracking code... even though I've already received all the emails concern the subscription and the receipt of payment.  Now I'm out of service with my old sim because I switched my number😭Can anyone tell me who I can contact?Thank you 

10
Tom
iD Mobile Employee
11 months ago
Ian Hollister
Newbie
Ian HollisterNewbie
asked in Ask a question.

Porting Issue

Hi there I've left Vodafone to join ID, I've received the text from ID to say port has been completed last Friday 14th July but since then I've not been. Able to receive calls or texts  If someone rings sounds 2 beeping nosies and a says invalid number so but I can ring and text out all of which shows my ported number so its just the receive call and text I'm having issues with any advise before I can cancel my contract has I'm still in cooling of period 

10
Kash
iD Mobile Employee
6 months ago
Alasdair Macqueen
Newbie
Alasdair MacqueenNewbie
asked in Ask a question.

How do you pay a final account with a debit card?

I took out an account in my daughters name, she never set up the app.  She has since departed the UK so I gave 30 days notice.  The DDM was cancelled at this time.  How can I pay the balance of her account, all the payment systems default to my account and all I get from ID is I cannot take payment.

10
Mohammed
iD Mobile Employee
9 months ago
Richard Rees
Newbie
Richard ReesNewbie
posted in Ask a question.

signal issues

Is anyone else having issues with poor signal in South Wales area? Phone is constantly sitting on H. Checked on website says the masts are damaged but this has been going on for days? 

10
Tom
iD Mobile Employee
1 year ago
L
Civilian
Liam AgerCivilian
asked in Ask a question.

account email

I use an old work email for my account and I no longer work for that company. I need to reset my password to log in but won’t be able to retrieve the password. Please help!

10
Tom
iD Mobile Employee
11 months ago
ZH77
Newbie
ZH77Newbie
asked in Ask a question.

Trade-in bonus promotion not received

Hi, when trading in my phone for upgrade, there was a promotion of an additional £150 when purchasing a Samsung s22. I've received the original quoted amount but not this additional boost. It looks like I'm not the first person to have trouble with this, what do I need to do in order to get the promotion as promised? I've already contacted Carphone Warehouse on two occasions with no reply.Many thanks

10
Mohammed
iD Mobile Employee
1 year ago
K
Newbie
KimbertNewbie
asked in Ask a question.

sim only without contract

I’m looking at getting a sim only, without being tied to a contract.do you offer these? 

10
Mohammed
iD Mobile Employee
1 year ago
Emma Jones 71
Civilian
Emma Jones 71Civilian
asked in Ask a question.

Switching mess

I am switching to ID from Vodaphone ad when inputting my PAC and number details I inadvertently put my sons mobile number in and not mine!  How do I cancel the switch?? 

10
Tom
iD Mobile Employee
10 months ago
D
Newbie
DixJoeNewbie
asked in Ask a question.

Plan price growth by 14% - that's a joke

I signed a new contract in November. You decided to increase my bill (as everyone else's signed between November and February) by 14% which is £30.77 from £26.99. I know that's my fault by not reading the contract through carefully enough but it's ridiculous to increase price that much after 4 months. I hope people will consider changing the provider when contract ends, as we shouldn't support such companies.

10
Kash
iD Mobile Employee
1 year ago
W
Newbie
witcher96Newbie
asked in Ask a question.

Adult content filter

How do I remove Adult content filter because I don't have any button to do it?

10
Tom
iD Mobile Employee
1 year ago
r3tr0gam3r89
Newbie
r3tr0gam3r89Newbie
asked in Ask a question.

Switching from another provider

Hello I have recently heard of the amazingly good package deals with iD Mobile and thought this would be a brilliant chance to make a switch as I really need to save money. I am currently on a contract with EE and wondered do I need to wait for this contract to end/pay it off myself or do iD offer to pay off contracts on the basis you then switch to them? I contacted GiffGaff about this once before and they said as they don't do contracts only pay as you go then the ozone must be provided yourself. Thank you

10
Mohammed
iD Mobile Employee
1 year ago
Steve Goodman
Newbie
Steve GoodmanNewbie
asked in Ask a question.

14 day cancellation

I have just sent my hand set back to mobiles.co.uk who set up the plan and handset, i am within my 14 day cancellation period (day 3 today) for both handset and plan. ive been notified of first bill which could come out before Mobiles.co.uk finalise the return process.  can someone from ID Mobiles cancel this plan on their end??  

10
Kash
iD Mobile Employee
9 months ago
Sophia Raja
Newbie
Sophia RajaNewbie
asked in Ask a question.

CURRYS VOUCHER not received

Hi  I purchased the google pixel pro and part of the deal was to receive a £100 voucher.  I have been checking my email regularly and still have not received it. Phone and new line rental purchased on 06.02.23 I was told the voucher would be sent by April.  I have been waiting and checking but still have not received anything in my email. Can you check what has happened? 

10
Tom
iD Mobile Employee
11 months ago
T
Newbie
TibiFJNewbie
asked in Ask a question.

PAC switch hasn't happened.

I’ve received an email confirming my request to switch to ID mobile at 12:48 on 05/04/23 which should have changed my number the next following day, but my number still hasn’t switched and my old SIM still continues to work.I’ve tried rebooting and removing both SIM cards to no avail. This means I’ve currently paid for 6 extra days of my previous contract as it’s not been cut off due to the PAC issue.

10
Tom
iD Mobile Employee
9 months ago
E
Newbie
ElainerNewbie
asked in Ask a question.

Sim card stopped working

Hello, my sim card has just stopped working, when I'm outside I can't use anything at all it says no sim and can only make or receive calls with WiFi calling, my text messages aren't coming through and my data doesn't work, I haven't changed anything at all it just stopped working a few days ago. I have looked at all the help things and done everything it says will fix it but nothing works, I can't get hold of anyone just to get a replacement sim please could someone from Id mobile message me

10
Mohammed
iD Mobile Employee
1 year ago
Sahraqwhazzon
Newbie
SahraqwhazzonNewbie
asked in Ask a question.

Cant unlock sim!!! iphone7-8 - need a PUK code

I Accideny locked my sim on the mobile data settings, but it won't give me an option to unlock it. Every time I power off or restart my phone it has "Sim card locked" as a notification on my lock screen. I click in the notification and it brings me to where it says "sim card can not be accessed. Please call your network provider to obtain your PUK code" And I enter a code and it says choose a new pin code , after I confirm that pin code it says unlocking then it goes back to saying I need a PUK code . It will not let me call or text anyone with out wifi and won't let me use my mobile data with my sim being locked.

10
Tom
iD Mobile Employee
1 year ago
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