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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4832 Topics

CRTC
Civilian
CRTCCivilian
asked in Ask a question.

Porting number over to new ID Mobile account

Hi, I recently got a new sim only 30 day contract.  I have setup my account using the ID mobile app and it shows my correct allowances etc, but I cannot seem to submit a PAC from my old network.  Everytime I do so it comes back with an error saying the PAC is invalid.  I checked and it is correct and valid until 30/07/2022. I’ve recently noticed the number is now unavailable on my old sim and so seems stuck in the transfer process.  It has not yet ported over to my ID Mobile sim.. Please help!

12
andewhite
Legend
1 year ago
chrisketchum
Newbie
chrisketchumNewbie
asked in Ask a question.

Apple TV+ 3 months free - Blank page when trying to redeem offer

Any ideas?Tried in different browsers, normal and incognito, etc. 

3
Mohammed
iD Mobile Employee
9 months ago
J
Rookie
jasonRookie
asked in Ask a question.

Message not sent. Service not activated on network

When I was with smarty mobile I could send my daughter photos through text but since joining iD mobile it won’t let me and I keep getting Message not sent service not activated on network. So can someone tell me how to sort this as I don’t have the option for only send sms and mms messages.

6
Mohammed
iD Mobile Employee
8 months ago
K
Newbie
KasabianNewbie
asked in Ask a question.

How to remove add-on?

I purchased a data add-on yesterday that I want to remove as I have decided to upgrade my plan instead. There is no option to remove it on the app.Thanks.

8
Mohammed
iD Mobile Employee
1 year ago
James Robert Dylan
Civilian
James Robert DylanCivilian
asked in Ask a question.

Duplicate Sim required

The police have seized my phone and I require a duplicate Sim card in the meantime. Please guide me on how to obtain this. 

1
Kash
iD Mobile Employee
2 years ago
JoeKing
Sidekick
JoeKingSidekick
asked in Ask a question.

Calls keep disconnecting and ongoing since 16th January 2024

OK I'm London most of the time and I still have dropped calls regularly. I first reported on here about that issue about Services to this number are not allowed etc and  all calls were regular mobile numbers. Since then the members on here and administration team have posted about such problems and no updates from 17/ 18 January 2024.So once again I have excellent coverage and I have at least 10 device I've tested my sim card in and same problem all over as I travel all over the UK.I just want to find out how so many people on ID are experiencing the same problem and and there's no regular updates. Also the issue with the voicemail embedded number in the sim card where you can't edit the number to the correct voicemail number of +447782333123 so you can use the voicemail shortcut on your keypad (1). Instead the number is +447782333129 which doesn't allow you to connect to voicemail using the voicemail shortcut, remarks like you can dial 123 or +447782333123 from your phone from admin s

18
JoeKing
Sidekick
2 months ago
N
Nsimkins
asked in Ask a question.

How to I find LiveChat

Looking for chat icon

4
andewhite
Legend
1 year ago
Bourbon
Newbie
BourbonNewbie
asked in Ask a question.

Lyca to I.D mobile

Moved from Lyca to I.d about a week ago. Number has transferred and I can make outgoing calls but nobody can call me. Cannot find help number from i.d. Anyone help?

12
Kash
iD Mobile Employee
6 months ago
N
Newbie
NewUser8697Newbie
asked in Ask a question.

New PAYG SIM: How can I register or activate it without knowing its phone number?

I bought a new PAYG SIM in Currys for £5 but I can’t get it to work. I’ve tried it in 3 different phones but all show no bars and “Emergency calls only”. Trying to dial 7777 with the SIM in also fails. The phones are all unlocked and work fine with other SIMs and I live in London where I should get good coverage. Looking over the web site for some way to activate or register the SIM, I can’t find anything that doesn’t require knowing the phone number, which I don’t have. The only number that I have is the 19-digit SIM ID on the SIM card. The only document I got from Currys is the receipt which also has the SIM ID but no phone number. Because I bought it in person and they didn’t ask for an email address, I didn’t get any more information by email. Should I need to activate the SIM? If so, how do I do it without the phone number? Is there a way for me to find out the phone number? As a side note: I tried using the live chat function to ask about this, but that doesn’t work without a pho

2
N
Newbie
2 years ago
J
Civilian
JdsCivilian
asked in Ask a question.

i cannot access my voicemail

I am over in France and am getting notifications from voicemail. When I call using either 123 or +44 7782 333 123 I just get a message saying ‘please call from your own phone’, which of course is the phone I am actually calling from. I’ve also asked a friend to call +44 7782 333 123 from within the U.K. to do this for me but they get a message saying set up PIN…any ideas how I get get access? Thanks!

4
Tom
iD Mobile Employee
5 months ago
Kirkiep
Newbie
KirkiepNewbie
asked in Ask a question.

How do I find out how long I have left on my contract ?

  Please ignore the title above.I have edited the text below .My ID Mobile contract (costing £12pm) will expire on 29/10/2023.I am no longer using the phone associated with it because I recently bought a new phone with new contract from O2.Can I switch the ID Mobile contract to a different phone which is currently SIM only until October when the ID Mobile contract expires ?

2
Tom
iD Mobile Employee
11 months ago
S
Newbie
speedomesNewbie
asked in Ask a question.

My iD not recognising my ported number so cant access my account

I have an ongong issue with my phone not showing my ported number and also I have been unsuccesful in registering My iD account because the website says I have entered my details wrong. No, I haven't. It doesn’t recognise my ported number 

14
Kash
iD Mobile Employee
5 months ago
A
Newbie
Alan PearmanNewbie
asked in Ask a question.

Charges for RECEIVING MMS messages?

According to the documentation I can find, you are only charged for sending MMS messages but I have been charged for receiving two messages this morning that contained images. Anyone know what is going on here?Thanks

10
Mohammed
iD Mobile Employee
1 year ago
Z
Civilian
Zoe87xCivilian
asked in Ask a question.

Amazon £50 Gift Card

Hello, I have recently signed up to a £8 per month, 12month SIM only contract and the reward was an Amazon £50 gift card. Please can you tell me the next steps to claim this as I have not had confirmation that I will be receiving it?I understand there is a 90 waiting period to receive the gift card, but I just wondered if I needed email confirmation I was eligible. Thank you 🙂

1
Tom
iD Mobile Employee
11 months ago
M
Newbie
MargyDNewbie
asked in Ask a question.

EU Roaming charges

After 23 May 2022, 3 the network you piggy back on, will introduce roaming charges. Will ID be stopping free EU roaming at that time, forcing me to move to Virgin? 

2
Mohammed
iD Mobile Employee
2 years ago
S
Newbie
Shelby FordNewbie
asked in Ask a question.

HELP cant send texts

None of my messages are sending, saying they have failed. I have done a network reset and it still isn’t working 

1
Rory
Newbie
2 years ago
S
Newbie
sarah1234Newbie
asked in Ask a question.

Unable to pay bill

A payment is due out of my bank account today via direct debit, however, the payment will not come out successfully by the end of the day due to insufficient funds.Will ID Mobile charge me a late fee or cut my phone off if this payment is unsuccessful on the day? Or is there a grace period of a few days?Can ID Mobile accept a one off credit card payment instead of the direct debit, and then cancel that individual direct debit?I have attempted to speak to customer services via the chat service but they have been unable to help as they do not understand the issue.

3
WelshPaul
Legend
2 years ago
C
Newbie
Cornea6185Newbie
asked in Ask a question.

How do you bring number porting in date forward?

I just opened an account and inserted my new sim into the phone. When I purchased the contract online I supplied my PAC and set the port-in date as 13/6. Now I discovered I can actually transfer in my number earlier than that, but when I re-start the procedure with the PAC on my website account I get an error. How can I bring the porting date forward? I have been waiting for Live Chat to respond for ages. Thanks.  EDIT: I must say that as a new subscriber having spent hours trying to talk to someone about setting up my new account, I hate iD Mobile customers service already. And the cooling off period of 14 days hasn’t ended yet!   

1
Kash
iD Mobile Employee
10 months ago
M
Newbie
MrfgsupermanNewbie
asked in Ask a question.

Charged more for an upgrade than if i were buying a new contract

I've just upgraded my phone contract to a Google Pixel 7a with unlimited data, however I now find, after looking on ID's website, that I've been charged £2 a month more and with an up front fee of £20 rather than if taken out the same contract as a new customer.If I were to have taken the same deal as a new customer the up front cost would have been £9.Strange way to encourage existing customers to stay with you by charging more for the same contract.

2
Tom
iD Mobile Employee
9 months ago
N
Newbie
NkiltyNewbie
asked in Ask a question.

PAC code- number not transferred after 3 days.

Hello, When I set up my new mobile plan on ID from Curry store the assistant entered the PAC code I recieved from O2. He stated that it would change over in 48 hours but three days later this has still not happened. Any suggestions please?

6
Kash
iD Mobile Employee
9 months ago
Michael Adam Furber
Newbie
Michael Adam FurberNewbie
asked in Ask a question.

accepted or not

Just got a email from carphone wearhouse saying we are pleased to let you know your order has been processed we will send a further email when your items been dispatched what does this mean 

2
andewhite
Legend
1 year ago
B
Newbie
beanzlNewbie
asked in Ask a question.

data roaming in Germany not working

I've tried it earlier today already but there was no option to reply.I'm in Germany just now. With id mobile I get only 2g (no data) when I use o2.de. when I use an EE Sim on the same phone at the same place I get full 4g. I have done everything that was suggested already like turning off the phone for 10 minutes, selecting one manually, data and roaming is enabled on the phone. I have also turned the roaming and international service off and back on in my account. I really think there is a problem somewhere and I would reconsider staying with id mobile if that isn't going to be fixed. The only reason I'm with them is the free data roaming. If that doesn't work I will change to someone else. 

1
andewhite
Legend
2 years ago
Lindon Jackson
Newbie
Lindon JacksonNewbie
asked in Ask a question.

conference calls/add call

Can you add and merge calls with this network? 

2
Mohammed
iD Mobile Employee
11 months ago
Rick Barratt
Civilian
Rick BarrattCivilian
asked in Ask a question.

Cancel my contract within cooling off period

I wish to cancel my sim only contract within the cooling off period. The sim has not been used. I cannot get into the app after many unsuccessful attempts and I cannot get through on live chat either. I need this sorting asap as I was transferring my number so need the number as code transfer cancelling. I will not deal with a company that I cannot contact or speak to.can someone help me with this asap please as I’ve spent hours trying to sort this and losing the will! Very disappointed 

17
Tom
iD Mobile Employee
7 months ago
V
Newbie
Victoria gNewbie
asked in Ask a question.

FRAUD. Ive had a contract taken out in my name

I’ve reported this at the end of June. I’ve contacted ID with the action fraud number and I have been given a fraud number by yourselves. I have still not received any response from yourselves. I have tried countless times to get this removed from my credit score, as I am now now able to take a new contract out. I tried to get a new contract with yourselves and it have been deniedcan any one help as I’m fed up of trying to call with no resolution thank you 

6
Lauren
iD Mobile Employee
2 months ago
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