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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4887 Topics

M
Civilian
masifCivilian
asked in Ask a question.

service suspended

Hi, My service been suspended after payment been made. why?? and how long it will take to active my service please 

2
Lauren
iD Mobile Employee
1 year ago
Daniel Kaplansky
Civilian
Daniel KaplanskyCivilian
asked in Ask a question.

How many days can I use EU roaming before returning to UK?

Hi,Thinking to join iD mobile. I travel A LOT within the EU for work. Wondering how many days in a given period I can use EU roaming before returning to the UK? Any other time-related rules around using EU roaming?Thanks,Daniel

2
Lauren
iD Mobile Employee
1 year ago
G
Newbie
Gac1984Newbie
asked in Ask a question.

proof of purchase

I am struggling to get proof of purchase for new upgrade to claim laptopCan anyone help.Thanks

1
Lauren
iD Mobile Employee
1 year ago
G
Rookie
GozzehRookie
asked in Ask a question.

Can't top up or buy a bundle via the website

I am currently trying to buy a £20 bundle but it just keeps redirecting me to my account home page and telling me an error has occurred. I don’t have a card registered but even clicking “add a card” does the same thing. Is there a problem with the website at the mo?  

31
Mohammed
iD Mobile Employee
1 year ago
C
Rookie
cymrukRookie
asked in Ask a question.

Charged for Data on a day trip to France?

I visited France for the day last Sunday and have been charged £4.99 for data? Been quite a few times on day trips to France and never been charged before, received a text from ID whilst on the ferry saying I can use my phone just like at home as roaming is included so don’t understand why I’ve been charged 😢

8
Mohammed
iD Mobile Employee
1 year ago
H
Newbie
hermanleeNewbie
asked in Ask a question.

Trade-in Offer Not Received - S22 Ultra £150

I have traded in my old phone that has been delivered on 29 Dec 2022 and sent email to tradeuphelp@dixonscarphone.com, but I haven’t received any reply yet from Carphone Warehouse. As I purchased the Samsung S22 Ultra in 10 Dec 2022, I am also waiting to receive the additional £150 trade-in offer. Is there a contact number that I can call to follow it up on this trade-in?

6
Mohammed
iD Mobile Employee
1 year ago
R
Rookie
remmielaneRookie
asked in Ask a question.

Not received £100 currys voucher S22 Ultra 256gb

Purchased S22 ultra on the 30th November and at the time it listed £100 curry's voucher - sadly i didn’t take a screen shot (why would i think i needed to?) my contract does however list - ‘claim up to £100’ it just doesn’t say voucher at the end.I’ve spoken to several people on chat (on the 29th December, 4th/9th/14th/22nd Jan that voucher would be on way.I then asked to be put through to complaints department and someone called back today and advised this wasn’t an offer on the S22 ultra (it clearly was as others on here also haven’t received there's) but they got cut off.Please help…..

11
Mohammed
iD Mobile Employee
1 year ago
Bexyboo
Newbie
BexybooNewbie
asked in Ask a question.

returning to id cannot use old number?

Hello, I have just recently gotten a new phone which is a contract with ID mobile. I originally had a Sim only deal which I want to transfer this number over to my new contract but as soon as I requested the PAC code it wouldn’t allow me to transfer the old number over. I am unsure if I have done this correct? I could do with a lot of help please thank you 

2
Mohammed
iD Mobile Employee
1 year ago
Tony Adnitt
Newbie
Tony AdnittNewbie
asked in Ask a question.

Partial port

Afternoon I have ported my number over from o2, i can dial out on my phone (iphone 12) and send a text message but i cant receive calls or text’s? I have rest the network on my phone, tried turning on and off again a couple of times but no joy.I have also noticed on the apps dash board it is still showing the original phone numeber not my o2 one.Any help getting this sorted will be great please 😊

4
Mohammed
iD Mobile Employee
1 year ago
L
Newbie
lj3287Newbie
asked in Ask a question.

IMEI problems

I get an MMI error when searching for my IMEI number using *#06#The reason I need the IMEI Is that 'm trying to register my phone with my banks tech insurance, it is saying that either of the two IMEI numbers on my phone are not recognised devices. ​​​​​So *#06# doesn't work and the tech company can't recognise the IMEI either… My phone is a pay monthly pixel 7 pro

4
Mohammed
iD Mobile Employee
1 year ago
P
Newbie
pinukNewbie
asked in Ask a question.

Number unobtainable following port

All,I have transferred my existing number across to IDmobile yesterday. I am able to make outgoing calls and send texts - however calls to me from other networks receive “you have dialed an incorrect number” and any SMS’s they send do not come through to me. I think there has been an issue with my number port (I have seen similar issues being reported by others recently).Thanks.

7
andewhite
Legend
1 year ago
SJR
Newbie
SJRNewbie
asked in Ask a question.

PAC "there is an issue with the information you've submitted."

Hi - I’ve read all the hub and help advice.Despite being certain that all the info I am entering in the form is correct, it keeps saying:“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” I have registered for an online ID account as suggested by some of the help replies but I have explored every last inch of the account details and all sub sections and genuinely cannot find anywhere where I could input this information. If someone could help point me in the right direction to get this sorted, I would be grateful as I have been paying for my old mobile for a few months now as well as my new ID and would like to cancel the old one ASAPMany thanks

3
Mohammed
iD Mobile Employee
1 year ago
Dejan Dimitrov
Newbie
Dejan DimitrovNewbie
asked in Ask a question.

pay as you go top up

Hi thereI have tried to top up my ID account but I have received this message ''Sorry, there has been a problem processing this request''.Can you please helpThank youDejan

5
Mohammed
iD Mobile Employee
1 year ago
Aeron Davies
Newbie
Aeron DaviesNewbie
asked in Ask a question.

Refer a Friend Status Not Showing

HeyI cannot see a “Status” option for the refer a friend scheme - I did refer a friend over 4 months ago and can see no update. Please can someone from ID staff let me know / PM me. Thank you

3
Mohammed
iD Mobile Employee
1 year ago
ChrissiStreeter393
Newbie
ChrissiStreeter393Newbie
asked in Ask a question.

Not recieved £100 voucher with Samsung S22 Ultra

Hey! I was wondering when I would receive the £100 currys voucher that was part of my upgrade package for my Samsung galaxy S22 Ultra I have read the e document but don't understand how you have worded it...Was it supposed to come with the phone or come separately? Kind regards,Chrissi

8
Mohammed
iD Mobile Employee
1 year ago
Maeve2313
Rookie
Maeve2313Rookie
asked in Ask a question.

no welcome email

So I have the sim, no welcome email, yes I know the new number but I can't register or transfer my old number with my pac code. Super frustrating!!!!

7
Mohammed
iD Mobile Employee
1 year ago
Myles Barrett
Newbie
Myles BarrettNewbie
asked in Ask a question.

PAC code not working

I’ve switched from O2 to ID mobile and I’m unable to change my old number to my new phone. I have entered my PAC code, old number and new number into the ID mobile PAC code system and it isn’t working. Every time it says there’s an error. I’m not sure why all the details are correct. Could use some help. 

2
Mohammed
iD Mobile Employee
1 year ago
L
Newbie
Lottie1989Newbie
asked in Ask a question.

proof of purchase

Hi I need help to claim my Samsung chromebook. I can't find my invoice and what I need for proof of purchase. Also no option to live chat! I'm new to this company and already stressed out with it. 

12
Mohammed
iD Mobile Employee
1 year ago
M
Newbie
MrpnmillerNewbie
asked in Ask a question.

Transfer of number from EE error

I have transferred from EE to ID Mobile and selected to keep my number. The transfer has completed but people are unable to get through when they call me, including someone on EE network. It looks like the port has not been completed properly. Please can someone help fix ASAP, as one of my dependents can not get through to me?!

3
Mohammed
iD Mobile Employee
1 year ago
A
Civilian
AlicanteCivilian
asked in Ask a question.

What is excluded from unlimited plans?

Hi, could you please confirm what is excluded from unlimited plans?  

1
Mohammed
iD Mobile Employee
1 year ago
Maria Leask
Newbie
Maria LeaskNewbie
asked in Ask a question.

I would like to recommended a friend

Please send me details to recommend a friend 

1
Kash
iD Mobile Employee
1 year ago
Arron Croft
Newbie
Arron CroftNewbie
asked in Ask a question.

I currently have a sim only on ID mobile, and have purchased a new phone and sim deal with ID, but wish to keep the same number.

I found a very good deal online which I could not get via going through ID direct, therefore purchased the plan online thinking it would be possible to keep my number.  I currently have a sim only on ID mobile, and have purchased a new phone and sim deal with ID, but wish to keep the same number. Is this possible at all? If not, I will have to cancel my plan and return the phone and go to another provider which would be a shame. Please can someone confirm. 

4
Tom
iD Mobile Employee
1 year ago
Heidi Kiddle
Newbie
Heidi KiddleNewbie
asked in Ask a question.

No welcome email received

No welcome email received, so no mobile number, so I can't even contact customer service to ask them for my welcome email which will contain my mobile number as you need a mobile number to speak to anyone on chat. This is ridiculous

4
Mohammed
iD Mobile Employee
1 year ago
Rad Communique
Civilian
Rad CommuniqueCivilian
asked in Ask a question.

refer a friend claim

Hi  Please help me with my refer a friend claim, the referral link was used by my partner and two bills have been paid? how do I make the claim?

1
Tom
iD Mobile Employee
1 year ago
Ka Wa
Civilian
Ka WaCivilian
asked in Ask a question.

unlimited plans have limit ?

If i have 18£ pound unlimited plan for 1 month have limit for examples 100mb/s ? 

2
Tom
iD Mobile Employee
1 year ago
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