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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4796 Topics

L
Newbie
Lottie1989Newbie
asked in Ask a question.

how can I contact someone?

Is there a number to ring as nobody gets back to you on here it's a joke!! 

3
Mohammed
iD Mobile Employee
1 year ago
K
Newbie
Keith BNewbie
asked in Ask a question.

ID Mobile failed to supply voucher

I signed up for an IDMobile Sim only deal in Sept 22 and they promised me a £40 voucher for Amazon, Uber Eats or Tesco Giftcard. They have now reneged on the deal and are refusing to honour it. Has anyone else had the same experience?  

3
Mohammed
iD Mobile Employee
1 year ago
E
Newbie
edwar368Newbie
asked in Ask a question.

Upgrade to Monthly sim only but keep number?

I am at the end of my contract and have received an email offering me upgrade options.  When I go to the web site and look at my upgrade options, I want to choose one of the Monthly SIM only deals and it tells me it will “tell me how to keep my number at checkout”.  However there it tells me to use a PAC code.   Other articles I have read on here say that you cannot do an internal PAC, please confirm.  The Web page is VERY misleading in this area.  Can it be done - If it cannot why does the upgrade pages offer me this option and tell me I CAN keep my number?

2
Mohammed
iD Mobile Employee
1 year ago
Mark66
Newbie
Mark66Newbie
asked in Ask a question.

Still no Curry's Voucher

I have still not received an email from Currys or ID with the £100 gift card. It has been over 30 days from the promotion end date?

7
Mohammed
iD Mobile Employee
1 year ago
J
Rookie
JPE23Rookie
posted in Ask a question.

Currys Gift Card (Pixel 7) Voucher received - roll call

I received mine this morning.Have you?

2
Nikhil P
iD Mobile Employee
1 year ago
K
Newbie
KimbertNewbie
asked in Ask a question.

sim only without contract

I’m looking at getting a sim only, without being tied to a contract.do you offer these? 

10
Mohammed
iD Mobile Employee
1 year ago
C
Rookie
CancuniaRookie
asked in Ask a question.

ID Mobile SIM won't work in Huawei B535-232

First Post on here, so not 100% sure where it should go. As per the title, I have a Huawei B535-232, it works fine with a Lebara SIM, and looks to work ok with a Three SIM, but the iD Mobile SIM is not recognised by the router. I wondered if anyone else has had this problem or if anyone knows if there’s anything special / unique about the iD Mobile SIMS? Thanks

31
Mohammed
iD Mobile Employee
1 year ago
J
Newbie
JulesEatwellNewbie
asked in Ask a question.

Are your sims compatible with ReoLink security cameras?

Hello,  I’ve just purchased the Reolink Go PT Plus security camera, and need to buy a Nano Sim card that supports ‘WCDMA & FDD LTE’. Would your SIM cards work please? Thanks,  Juliette

1
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
AS1966Newbie
asked in Ask a question.

Identity fraud and royal mail disruption

Last month, someone committed Identity fraud and set up two phone contract (one with Tesco's and one with ID mobile & Currys). I reported the fraud to tesco mobile who where able to resolve the issue and Currys in-store (ID mobile sister company) and was under the impression that both Currys and ID mobile would investigate the fraud further. I today received a final demand notice from ID mobile which arrived a week later than the posted date and received.There is no way to email ID mobile directly so can we resolve this issue through the community Action fraud number;NFRC230105598353

2
Mohammed
iD Mobile Employee
1 year ago
Sam Purches
Newbie
Sam PurchesNewbie
asked in Ask a question.

£100 Voucher not received.

Hi I haven't received my voucher and it's now past the 29th as previously advised to wait till.    

7
andewhite
Legend
1 year ago
Laney46
Newbie
Laney46Newbie
asked in Ask a question.

how crap are ID

Probably the worst network as far as getting customer service, their talk bot is rubbish and when you eventually get to the chat line they cannot do simple things.Stuck in a 12 month contract, cant wait for it to end, what a shambles of a company, i would be embarrassed to admit to anyone that i worked for them. Feel sorry for their employees, having to operate such a crap system. 

5
Laney46
Newbie
1 year ago
T
Rookie
TippersRookie
asked in Ask a question.

Where are the Currys £100 Gift Card

Hi ID Mobile,I have seen many threads regarding this. I am also one of many who have made a qualifying purchase of Google Pixel 7 phone and complied with the terms and conditions. I have also surpassed the 30 day post qualifing periodPlease can you confirm the following.1) My quilfied purchase 2) What specific date I will be receiving my Gift Card.I am currently engaged with legal advice, regarding "breach of contract" who have asked me to clarify the above to points.Kind Regards Ryan  

6
Tom
iD Mobile Employee
1 year ago
Jamiecannotlogin
Civilian
JamiecannotloginCivilian
asked in Ask a question.

Cannot register- stuck in an impossible loop

Insterted the SIM and downloaded the app, tried to register and get a ‘oops the details you entered are incorrect’ try to reset with forgot usernam password and get a ‘something wasnt quite right’ message and can do nothing else Very annoying, I know when i was born, I know my name. Any help greatfully received

3
Mohammed
iD Mobile Employee
1 year ago
T
Newbie
TiffanyjayneNewbie
asked in Ask a question.

£150 bonus payment not received for trade in on S22 Ultra

I purchased the S22 ultra back in November where there was an offer of £150 extra on top of trade in value.I have received the £5 for my trade in device, but still havent received the £150. All my emails are being ignored I only purchased the mobile through ID mobile on a contract for the £150 bonus payment on my trade in deviceSeen as my emails are being ignored and live chat arent very helpful, what can I try next? (As I will not be dropping this issue)It also seems Im not the only one who has had this issue, seems ID mobile need a better way of honoring this deal (SEEN AS ITS STILL SHOWING AS AN OFFER WHEN YOU TAKE OUT A CONTRACT ON THE S22 ULTRA)

3
Mohammed
iD Mobile Employee
1 year ago
Daniel Provis
Newbie
Daniel ProvisNewbie
asked in Ask a question.

Pixel 4a (5G) Turn off 5g

Hi Everyone,I am hoping someone here will be able to help me. I have a Pixel 4a (5G). Wherever it connects to a 5g network I have issues with making phone calls and network drop out. I wanted to turn off the 5g part and stick with 4g which seems to work seamlessly.I have googled how to turn of the 5g but all of the guides show options in the menu that I cannot see. It seems as though ID have hidden some of the options.Any help will be gratefully received.All the bestDaniel 

8
Mohammed
iD Mobile Employee
1 year ago
F
Newbie
fred bloggsNewbie
asked in Ask a question.

Ludicrously high out-of-contract data charges

I pay for my daughter’s phone, on which she gets 5GB data a month. For emergencies I enabled a £5 extra usage cap. Every month she uses all 5GB plus the cap. I’ve looked at the bills and I get 5120 MB included. She has used 5170 MB and that’s charged at £5. So I’m paying £5 for 50 megabytes! That’s what, a couple of songs?! I ‘assumed’ (stupid me) that the extras would be charged at a reasonable rate. As it is, I’m paying £5 extra to ID every month for effectively nothing. I have set the cap to zero and recommend other users do the same. (I am in a contract, title should say ‘above contract’ or something)PS if you’re wondering why I’m called Fred Bloggs it’s because it’s the only name I could get to work - I put a dozen names in the registration box and every one said ‘Your username contains restricted text’ but didn’t tell me why - I was just using letters, or letters and numbers. Rant over, thanks!

3
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
ChivellNewbie
asked in Ask a question.

pixel 7 purchased still waiting on my voucher gone 30days

I am still waiting on my £100 voucher from my pixel 7 purchase and it's been over the 30days as per the terms. Please can you let me know when it will be sent. 

14
Tom
iD Mobile Employee
1 year ago
H
Novice
Henry JonesNovice
asked in Ask a question.

Where to complain online - missing button / link

Where is the ‘making a complaint online’ button on this page? … anyone?https://www.idmobile.co.uk/help-and-advice/complaints-procedureScreenshot below to highlight a missing button perhaps? 

5
H
Novice
1 year ago
S
Newbie
ScowyNewbie
asked in Ask a question.

Refer a friend claim time

I cannot find a link to claim any vouchers, it must be very well hidden in the system. It has been since August that i refered a friend. How long do i have to wait, my friend has paid 3 bills now.  correction 4 bills now.

7
Mohammed
iD Mobile Employee
1 year ago
Cattess76
Newbie
Cattess76Newbie
asked in Ask a question.

Is it possible to switch network on and off when needed

Hello, I pay the bill for my sons account. Is it possible I can switch his network/services on and off when needed. At the push of a button and resume again easily when needed without having to completely disconnect the account and lose his number?Thanks Carry

7
Mohammed
iD Mobile Employee
1 year ago
E
Newbie
EtruscanNewbie
asked in Ask a question.

Credit check failure - can I use a business account?

I’d like to appeal a credit check failure that has prevented me from signing up for a new SIM-only contract. I wish to pay from my business bank account (as I’m now doing to Plusnet) so there may be an issue to do with the business postal address, for example. Can someone in CS help me, please?

1
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
ClaireemNewbie
asked in Ask a question.

Currys voucher no recieved

I have not received my £100 Currys voucher, as per the terms of the contract. I need it by tomorrow or I would like to cancel my contract please.

6
Kash
iD Mobile Employee
1 year ago
F
Newbie
FinalDemandNewbie
asked in Ask a question.

Reporting Fraud

I am not an ID mobile customer.I have just received a  final demand notice letter for an account that has been set up in my name.There seems to be no phone number to contact regarding this, no email address, and your Live Chat service is eternally busy.  

1
Kash
iD Mobile Employee
1 year ago
G
Newbie
geegee143Newbie
asked in Ask a question.

SelfCare

I have been trying to change my Direct Debit details via My Billing in my account, it just comes up ‘ SelfCare is temporarily unavailable ‘ it has been like this for several days now. Is this liable to be sorted soon or how else can I change my Direct Debit ?

2
Kash
iD Mobile Employee
1 year ago
Henry Ingram
Newbie
Henry IngramNewbie
asked in Ask a question.

Curry's voucher

Good morning. I recently purchased a phone on a 24 month contract and did not receive the Curry's £100 voucher as per the advertisement. Thank you. 

7
Kash
iD Mobile Employee
1 year ago
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