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Since the app doesn't display this correctly , please can you update me on how much roaming data I have used

I want to transfer the direct debit over to another family member, continuing with the same plan when it expires in march. Any advice

Hi I tried the chat bots, agents etc for more than 2 hours with no solid answer. I purchased 2 sim only contracts , and gave the pac code when doing so. I received both sims and ready to transfer and retain old number from ee and Vodaphone. The question is how do I know which SIM card is for which phone contract. Anyone ? Help please

Hi, I upgraded my sim only to a £7 a month deal on 1st Feb. I then had a message in app saying I could upgrade again on 1st March, and found a better deal for £5 a month, so went for that. However the order has been cancelled for internal security reasons. Given Feb was only 29’days, is there an issue upgrading again so soon, and if so, how long should I wait before trying again? Thanks.

I set for my number to be transferred over this morning between 8-10am and now at 3:30 i still haven’t received the SMS message to say it’s transferred and it still has the original iD mobile number which I don’t want? How long can it take?

Hi, i’ve just got my new phone from ID and my number has been ported from Tesco Mobile (although it was still functioning fine on my other phone?). Anyway, now i’m trying to create an account on the ID Mobile app but it doesn’t recognise my ported number. I entered the number that ID have given me and that worked, the only problem is that, that number is de-activated due to the port. I’ve had people try to text and call it and it’s out of service, so i have no way of creating my ID account. Any ideas? Do i just need to wait? Plan was purchased almost a week ago and i entered the PAC code when purchasing. thanks

I have had an account opened up in my name and charged 39.99 every month for over 6 months. I received a refund from my bank for monies taken. I contacted yourselves a few times to be told that it was fradulent and would be sorted at your end. I have waited well over 5 weeks for my accounts to be sorted with CREDIT AGENCIES to remove all the activity for ID MOBILE. Equifax contacted ID MOBILE on my behalf to confirm the fraudulent activity with ID MOBILE to get this removed from my CREDIT FILE they were told there was no fraudulent activity and it will NOT be removed from my CREDIT FILE. How can you tell them its not FRAUDULENT when you know for a fact that it IS INDEED FRAUD. KR Listy13

can i take my phone to a currys shop to change to idmobile sim

I have followed the instructions re: to keep my number, I have gone into my phone settings to change to my old number but it won’t save it.. keeps changing back to my new sim number.. so callers think I’m engaged?

Hi Is it possible to cancel my mobile phone contract for my partner who used the phone and sadly passed away, even though the phone is in my name?

Hello, in the past 2 days I can’t call my mom who lives outside the UK. Every time I call her it just says “your service does not allow access to this number” and the call gets immediately terminated after. I’ve never had this issue before. I checked and can see that I still have £75 worth of extra usage limit left on my account. what is causing this issues and is there something that I can do to solve it? Thanks! Arian

I am beyond frustrated at this point. This network is an utter joke. Some days I can't even get a dial out tone, my internet is almost none existent and takes forever to load. When I try to answer a call it just goes dead. ID constantly say they're sorry for the inconvenience, but never do anything to fix the problem. I've been told there has been planned work in my area since November 2023 and they don't know when it will end. I am a single parent of a 3 year old and if I cannot make calls or receive calls I'm in danger of not knowing what is happening with my child, I e when she is at child care. I cannot express how angry I am at this network. And it is clear I am not the only one who is having issues. I'm tempted to report the network for not providing the service they advertised. I just want to pay off my device plan and cancel the contract!! I would never, ever recommend this network to anyone and I am beyond angry I am being told I cannot cancel my contract even though I barely

I am trying to send emails from my phone and they won’t send

Why is ID mobile behind on the tech to introduse Standing oreders My Bank has told me it is the best optioon for me due to my mental health every other cell and landline company offer this as an option its no diferent then a Direct Debit it costs nothing extra and people do not get penalised by fines and its less confusing becaue the customer has more control of dates the payments are made some weeks have 5 weeks wich knocks payment dates out of sync as DD is a set date but SOs are every 4 weeks every time a DD is attempted it affects a persons credit score

If I order a new phone/contract today 2nd March 2024, will I miss the April increase? (Cannot seem to edit Subject -should of course be 2nd March 2024!!) Or should I wait till April?

Hi I want to ask about mg contract, when will be finish

I am a potential new customer and the offers that look most promising are connected to the 3Network of which I am already directly linked to. Can anyone advise if i would therefore still be ok to proceed as a ‘New’ customer to ID mobile ?

My old Provider told me my number has been disconnected Today 1-03-24 . I Like to know, How long dose it take to transfer on to iD network. Its been 5hours since disconnection. Any help much appreciated.

Im unable to register my iD sim because i dont know what will be my new phone number .I have a stac code and dont want to continue with my old number.

Hi I've signed up with a sim only deal and asked for my old number to port across today. New SIM in phone - great! Trying to register on app but I'm being asked to provide a security code, which I don't have. I've requested one which has been sent to my phone by text. But I'm not receiving the text cos the phone isn't registered to the network - either the original number or my old number. Help!🤷‍♀️

If I order a new phone from ID can my contract start when my current contract finishes on the 15/03/24. As if I switch now I will have to pay a cancellation fee. Of should I only request a new phone after my current contact finishes. Thanks in advance

Hi, I’ve recently joined (ported my number from vodafone) and am having issues receiving calls from some people. I’ve tested it myself and discovered that I’m unable to call from at least 2 numbers (both of which are on vodafone). please can you advise how to resolve or advise how to cancel my contract and obtain a refund.

Hi I've signed up with a sim only deal and asked for my old number to port across today. New SIM in phone - great! Trying to register on app but I'm being asked to provide a security code, which I don't have. I've requested one which has been sent to my phone by text. But I'm not receiving the text cos the phone isn't registered to the network - either the original number or my old number. Help!🤷‍♀️

I’m on a sim only monthly contract but want to upgrade to a pay monthly contract with a new phone. Do I get to keep my number automatically if I do it as an upgrade or will I need to get my number transferred over to the new phone

Hi, I was thinking of joining ID mobile on a sim only, pay monthly basis. I'm travelling to the countries below 1. Thailand 2. Cambodia 3. Vietnam 4. Laos 5. Malaysia 6. Singapore I need to find out if: 1. Phone will work to make calls 2. Roaming included or cost per day