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3638 Topics
B
Community Member
posted inAsk a question.
imessage will not activate
My number will not be accepted for the send and receive for iMessage on iPhone, it is an iPhone 15.
241
Tom
W
Community Member
asked inAsk a question.
phone number is being targeted by scammers
Hi Can someone please let me know what i can do to secure my mobile phone number from scammers? I seem to be the target of scammers at the moment and it's quite worrying. Thanks Mark
581
Tyler C
P
New
 Contributor
posted inAsk a question.
upgraded data
I can’t see how much my data remained ever since I’ve upgraded, before upgrade I had 60GB and after it was supposed to have 70GB and I only use data when I’m working on my work place on the base of 4 night on 4 off and when I’m home I used my broadband wifi but I’m wondering how 70GB gone while I was 12 days at home my annual leave.
191
Tom
Stewart Clark
Community Member
posted inAsk a question.
sorry, your details do not match our records
sorry, your details do not match our records
101
Lauren K
Bismark Boateng
Community Member
posted inAsk a question.
my bill is abnormal
My bills is 44.99, but now increased to 70.15 which is very abnormal, please can you look into it.
171
Tom
G
Community Member
posted inAsk a question.
iPhone number is going to be deleted
I have just had a message telling me that my phone number will be deleted in 24 days. Help
402
Tom
A
Community Member
asked inAsk a question.
I got a new phone with the same sim card but when someone texts me or phones me it doesnt go through
So Please Help
1535
Decembersangel72
D
Active Contributor
asked inAsk a question.
changing pin
I’ve been asked to change my Pin using the app but nowhere can I see where this can be done. Nothing is straightforward with iD based on my first week with them
5823
Tyler C
E
Community Member
asked inAsk a question.
data
My data remaining went from 27GB to 3GB overnight. My device was switched off. I added another 6GB for 10 pds and that has gone. This has never happened before. is there a way to see the realtime daily data usage since last statement ?
491
Tom
Dom Noble
Community Member
posted inAsk a question.
iphone not working
My son's phone which he got in December has stopped working it's under garentee who do I get in touch with to sor this out pls
631
Tyler C
Paul Gregson
Community Member
posted inAsk a question.
cant sms to competition numbers
My mobile will not SMS to a competition line number?
5662
Tyler C
J
Community Member
asked inAsk a question.
phone not working from the get go
Hello, I ordered a new sim, it arrived, requested it to moved across from my old phone, however I don’t believe my father advised you guys of the pac code. It’s now expired, I’m paying for his new SIM card but the SIM card is dead, just says no registered network. please can someone get in contact with me to send me a new sim?
792
Tyler C
I
New
 Contributor
asked inAsk a question.
Direct depit
Hi I would like to change my Direct depit
644
Tyler C
S
Community Member
posted inAsk a question.
Missing Sim Card
I received my phone however the sim card is missing.
211
Tom
Jake Dewsnap
Community Member
posted inAsk a question.
switching to old number which was with ID
Old number will not transfer across through PAC code because it was on sim only with ID before, how do I transfer it across to my monthly plan?
451
Tom
Andy Pollard
New
 Contributor
asked inAsk a question.
Proof if Purchase
I need a copy of my proof of purchase to continue with claiming a free gift.
212
Andy Pollard
Claire Fisher
Community Member
posted inAsk a question.
logging into my account
I can’t log into the iD app or online every time I do it says it does not recognise my details
171
Tom
J
Community Member
posted inAsk a question.
Sorry, your details do not match our records.
same all the time
141
Tom
Moses Turay
New
 Contributor
posted inAsk a question.
my order
I have not received my new phone
292
Kash M
T
Active Contributor
posted inAsk a question.
very poor signal hardly any
The signal has been very poor since I joined this network beginnings of August. The page for coverage only says something about 3G being stopped… I do not know what to do, there is nobody to talk to and meanwhile I cannot do my work because the network is not performing at all. I did not cancel the contract on time because I was in a retreat and now I am bound to a service that is not offering any service.
441
Kash M
A
Community Member
asked inAsk a question.
New to IDMobile
Hi, I have ordered a new IDMobile sim and it arrived and I requested my PAC code was switched, the date given for the switch was today. i have entered my new sim in my phone which now shows I have ID Mobile and my old provider BT. I am unable to use the IDMobile app as it does not recognise my old number, it does recognise my number provided in the email but then says it is sending a code to my new number and I do not receive this. Am I missing something, what do i need to do to activate use my new IDMobile sim? Tha nks Andrew
561
Kash M
CollyFranny
Community Member
posted inAsk a question.
Bluetooth and service stopped working
My service and Bluetooth no longer work. I cannot get calls or texts and my AirPod have suddenly stopped connecting. Please help.
121
Tom
G
Community Member
posted inAsk a question.
new to ID
Hello I am new to ID and have imported my old phone number from Lebara. You have stated that your import date as 22/08/2024. Does this mean that I cannot use my phone until then?
441
Kash M
M
New
 Contributor
asked inAsk a question.
I cannot login to the app
I have registered for the new app but when I login in and it asks for my details it says they are incorrect
361
Tyler C
J
Community Member
asked inAsk a question.
paid bill
I have manually paid my bill this morning but my services has been cut off
91
Kash M
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