Getting Started.

Have been a customer couple months and bank sent an otp for large sum, non received over several days. Today contacted idmobile via the online chat, told me I had failed the address check ! The sent a code which didn't arrive, end result hung up....not in a good mood as father passed away this morning. Off to Spain on Thursday and want phone to work, any ideas

Since I joined ID mobile a year ago, I have been having issues with calls always breaking up. This is even worse when I call numbers that involve selecting options to be connected. It does not matter where I am in London (home, work, on the bus, etc). Are others experiencing similar issues?

Moved to wales from Elgin and my phone is useless 🫣. Occasionally get good WiFi from my mums but not any other houses.

I have a Samsung s20 fe and am having problems with text messages. Without going into too much is one particular number which is receiving my messages but my sim card seems to be blocking any responses from that number. I have spoken to the recipient and gone through all the various settings on my phone but it still won't accept a.response. Any ideas how to resolve this?. I can't seem to find a number for technical help from ID

When I try to log in to the new app it asks for my email, I input my email abd it asks for my password. I input my password and it takes me back to the email page. There are no other options on these pages.

I am now considering leaving, I requested a new replacement sim over a week ago which you say has been sent , however this has never been received, I have chased this up already with you via way of live chat and it’s still not arrived, my son is now expected to go on holiday for the next 10 days without a SIM card in his phone that is used for a medical device, so the medical phone will now not work without a SIM card/data plan, this is extremely dangerous and unacceptable I am very dissapointed in the service provided

Samsung have not fulfilled their cashback reward after purchasing a new handset. The window for payment, as stated in their own T&Cs, has long since expired and 'track your reward" has just frozen on "processing". Emails and calls to Samsung have been fruitless. The ASA and Trading Standards are now involved. Anyone else having this kind of problem?

My daughter is a big tiktok user, we went on holiday to an EU country, having switched from Sky mobile who introduced £2 per day roaming charges. After 9 days she got a text from ID mobile to say she’s used 80% of her allowance. So she slows down her video streaming use. Then she signs in to her account “24.9gb out of / 25gb is that bad?” “Well yea means you have 100 meg of data left before you are out of data, and you don’t reset for another 2 weeks” But the site actually says 24.9gb remaining / 25gb which gramatically reads she’s only used 100 meg. Why the text the day before? She tried chat but 45 mins wait and they didn’t email her despite asking them to. She’s back home and on wifi and all I can find out is “sometimes the balance on the website/ID mobile app is not accurate” REALLY?! Surely that should be the most accurate. Tried 7777 but that wasn’t much help either. Something like data allowance should be the one thing that is accuate within a few meg within a few minutes. How else would you charge if outside that limit? I asked them to call or email her but they wouldn’t because I’m not the SIM holder, but she turned her data off and got so fed up with ID she didn’t want to speak to them. **No we weren’t in France during the Olympics promotion.

So I cancelled an upgrade within the cancellation period and was informed, my contract would revert to previous as I had 3 months of a 12 month remaining. After an 2 hour of being passed around live chat last Sunday 4th August ‘24, finally someone proclaimed its done. Excellent I though, 2 hour but its done. Today, I peek in on the app, look at my contract, you guessed it, there it was the new agreement still in place with the payment plan all set up. So ask, is this the norm, am forever tied into a wrong contract, how does one revert as, yes I’m still within the cancellation period

My phine was due an upgrade which I have done but I didn't upgrade it I've started a new contract because it was cheaper. I want to cancel my old contract and keep my number but unsure what to do.

Hello how I can buy roaming for europe

I have purchased a new sim upgrade, should have waited until 1/8 but didn't realise. so ive had an email stating all ready and i have 45gb, unlimited texts and calls. later a text stating ive used 100% of my data. no i cant make calls, i cant use my data, my plan was like for like and im unsure whats happened. Ive tried to have a live chat 3 times now and keep getting bombed out. any ideas?

I have a Samsung a54 phone ( the best and newest of the A series) and it is 5g and I was out for a drink with family and where I was I couldn't get any signal yet my mother only has a 4g phone and not a great phone and her connection was fine. I always seem to have 1 bar and I like to tether my laptop to my phone data but find I can only do this between 1am and 7am or I am losing connection continuously. Why is this? The network coverage says its 5g outdoors but I've walked outside and never got it but even my 4g is awful. I don't think I will renew the contract with idmobile as I was lead to believe it uses three's network but I cannot believe this if the my Internet connection is anything to go by.

The signal has been very poor since I joined this network beginnings of August. The page for coverage only says something about 3G being stopped… I do not know what to do, there is nobody to talk to and meanwhile I cannot do my work because the network is not performing at all. I did not cancel the contract on time because I was in a retreat and now I am bound to a service that is not offering any service.

Paid my bill late because I was in hospital after having a stroke. Paid my bill this morning, phone still cut off. Medically, I NEED my phone restored ASAP !

I ordered a mobile but got no receipt via email or inside the package when it arrived and I need it to claim the free gifts how do I get one

I can’t seem to call my elderly mother’s virgin landline anymore from my ID mobile. Please can someone assist

Hi I’m trying to log back in to my account and I think I have put the wrong date of birth

I have just made a card payment through the ID app...when can I expect my service to be resumed.

I'm in the US and data roaming won't work. I have a Google pixel 8. I've tried resetting services and restarting the phone, but nothing works. I then tried to remove data roaming in ID app to reset it, but it won't let me add back in. I have unlimited data, but appreciate charges may apply - I don't have a cap set. Any suggestions?

My first months remaining data rolled over but disappeared when my second months data rolled over. Should it keep rolling over?

My phone has had no network for the last 2 days, I’m waiting on my upgrade to arrive would this have anything to do with it?

Hi I believe I have places dou le order by accident.

Hi please contact someone from the ID service, I have tried the available ways to keep the old number and for half a year nothing worked, so now pay two contracts Please contact the competent person who will keep me the old number and cancel the old contact from the previous operator. Thank you

Hi folks, The app login requires putting in my ID Mobile number and then sends a code but I’m using the sim in a mobile wifi (mifi) so have no way of retrieving the code sent by text. The size of the sim for my mifi is different to my iphone so I can’t switch it into that to get the code either, is there any way of bypassing this so I can complete my app account login?