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3679 Topics
M
Community Member
posted inAsk a question.
10/4/25 App update loop disaster.
there is no option to update, only open, which leads you back to this! Chat bot requires pin from the app!!! alternative security doesn’t recognise my post code! there’s no way at all to contact this failed organisation! Who is “in charge” of IT for you? Absolutely hopeless. Even the transcript of my chatbot nightmare is selective in what is sent, in order to cover the mess!
71
Tyler
T
Community Member
asked inAsk a question.
i choose the wrong switch date
I set up a number switch from my old network to yours, but the wrong date was preselected and I didn’t notice and now I’ll be without a sim on an important day :/ how do I change the date I selected.
342
Tyler
M
Community Member
posted inAsk a question.
roaming
My roaming saying I am in turkey and will charge but I am in Greece which is free, how do I change this?
342
Tyler
S
New
 Contributor
asked inAsk a question.
Looking for a data only sim
I'm looking for a data only sim for a mifi in the car, ideally one with around 5 - 25 GB which does not expire and can be topped up.
593
Tyler
Leanne Warburton
Community Member
asked inAsk a question.
currys gify card
Hi: I took a contract out through yourselves in December last year. I have only just realised that I didn’t receive any information of how to claim my £40 curry’s voucher that was advertised? Thanks.
292
Tyler
S
Active Contributor
asked inAsk a question.
debt collection letter
Today I've received a debt letter for £648 for a 13 day contract. The contract was cancelled due to no service at all and not being able to connect to WiFi. Just chatted to so called customer service who tell me the bill was generated because I ported the number first then cancelled the contract, I did this because this is what car phone warehouse told me to do, id customer service tell me I should have cancelled the contract then ported the number. Who's right? She says there's nothing she can do as by porting the number first this has generated the bill. I'm not paying £648 for a 14 day contract that was cancelled through no fault of my own.
857
Tyler
S
Community Member
posted inAsk a question.
Blacklist and proof of usage
***URGENT*** My phone was stolen abroad and luckily I have travel insurance. They are asking for the following. 2) Confirmation that the phone has been blocked by the network provider and please provide the IMEI number. Have your network sent you a new sim card? Please how do I get this? Thanks.
262
Tyler
Angela Whyte
Community Member
posted inAsk a question.
transaction code.
I did not get a welcome email or any other communication and need my transaction code for tel no. Can you help ? Thanks
112
Tyler
L
New
 Contributor
posted inAsk a question.
Promised money deduction from bill
Had to make a topic as the person I was speaking to privately a few weeks ago hasn’t got back to me. A few weeks ago I made a topic about being unfairly charged for data roaming. An ID Mobile team member messaged me privately saying that, in this instance and in good faith, they would apply some credit to the bill. Today my bill came out and there was no deduction, and there is currently no deduction on the upcoming bill. Can someone at ID Mobile get in touch with me. I have screenshots of the private conversation but I don’t think it’s right to post them here.
193
Tyler
J
New
 Contributor
posted inAsk a question.
pixel 9
Brand new pixel 9, just noticed it only charges to 80%?
123
Tyler
I
Community Member
asked inAsk a question.
Billing Query
Am having problems with Billing - 2 payments for my SIM ONLY contract are being taken from my bank account recently (one ID transaction code is for an old account that has closed)? Has only happened over last 2 months since the 6 month half price deal on the contract finished)
534
Tyler
P
New
 Contributor
posted inAsk a question.
apple tv
Why are you offering me apple tv and other various items when obviously I'm on Samsung.
172
Tyler
VW1977
Community Member
posted inAsk a question.
Delay in receiving text
My husband and I are both with ID, we are both having issues receiving texts. Some come through fine others don’t come through for days! Causing a lot of stress and confusion with elderly parents. Is there a Network issue? We’re in the PO8 postcode region. I’m new to ID and definitely regret leaving my previous provider!
232
Tyler
George1932
New
 Contributor
posted inAsk a question.
5G
I am IN a 5 G AREA WHY CANTI GET 5 G?
5211
Tyler
D
New
 Contributor
asked inAsk a question.
Data Throttling - London - Unlimited Plan
Hello, I recently joined ID Mobile. I am very disappointed to report that the data throttling makes the service almost unusable. When I use my Personal Hotspot to my computer, I get 6Mbps download and 0.36Mbps upload. This is insane! 4G data should be 20Mbps AT LEAST
824
andewhite
P
New
 Contributor
asked inAsk a question.
Do i need to add the newer SIM to my own existing account to do this?
Hi everyone, I've been with ID a few years. I've got an active SIM and one account for my number. I got a second SIM for my grandfather, which is actively used in his phone now. I don't think I've ever registered his number with an email address (in ID Mobile app nor here). I ordered his SIM using my name, address and email initially. As we need his SIM to be associated with his email account, and with his bank card now, what should I try to do? Thanks for any help, have a good day! Jules
193
Tom
V
Community Member
asked inAsk a question.
120Gb/month plan
Hi I recently signed up to a 120Gb monthly data plan. On the app although it shows 120gb available it says my plan is for 1.5Gb/month. I have searched on here and it says it is a glitch with the mobile app and not to worry but the same 1.5Gb/month is showing when I log in to your website as well. I just want to confim I’m on the 120Gb/month plan ThanksViktor
692
Tom
L
Community Member
posted inAsk a question.
inactive gift card
Hello , I upgraded 2 phone contracts on 13/3/25 and received 2 Currys £50 gift card but both cards are saying they are inactive and have no balance. Can you help please Thanks Lee
182
Tom
N
New
 Contributor
posted inAsk a question.
not receiving an international SMS OTP from Indian Bank
I'm not receiving an SMS / OTP from an Indian bank to activate a account. I'm UK based.
1743
Tom
R
Community Member
posted inAsk a question.
USA roaming not working and charged twice gor the pleasure!
I am having issues with roaming in the USA and been charged twice for the pleasure! How do I get this £40 refunded?
31
Tom
D
New
 Contributor
posted inAsk a question.
Why won't a 00800 number connect?
I am trying to resolve an issue with Air China and the only phone number they provide begins 00800 I understand that this is an international freephone number Unfortunately, when I dial it the screen shows “Air China” but there is a voice telling me that it is “unable to connect this call” and there is no ringing tone Why will this call not connect, please?
443
Tom
XennyH
Community Member
asked inAsk a question.
People’s thoughts on best mobile phone network Manchester area
ID Mobile seem to have the best prices for 24 month contract. Won’t be sim only. Thanks x Sorry if my question is not allowed.
512
W
C
New
 Contributor
posted inAsk a question.
Gift Card Inactive
Hi there, I have a £50 gift card and when I try to use it, it says gift card is inactive Thanks Martin
153
Kash
B
New
 Contributor
asked inAsk a question.
cant log onto ID app. code does not work. need to find out when contract ends
Help. Mobile ID app won't let me in. Codes do not work. Tried 20 times. Need to know when contract ends
758
Tyler
Sarah Skinner
Community Member
asked inAsk a question.
Apple watch
Hi there, I've recently moved to yourselves from three. However three cancelled by eSim for apple watch. I see now that you do not support eSim for apple watch. I thought you used three network? So I don't understand why you don't support apple watch?Had I've of know this I would have gone with another provider. This is really disappointing.Are you looking to support this?It is such a shame as you have the best roaming deals, hence why I joined.
3493
Tyler
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