I joined iD yesterday but now realise I don’t have enough data for normal usage. Can I increase my plan now or must I wait?Thankyou

Hello I have ordered a phone and had no confirmation, they have taken the initial payment so I am confused and a little worried 

Hello I have ordered a phone and had no confirmation, they have taken the initial payment so I am confused and a little worried 

Calls work fine and coverage shows it’s excellent where I live, however text messages fail to send and  when waiting to receive them they come through hours later or not at all. There is one spot in the village where they always come through - I travel a lot with work and have the same problem wherever I am. looking at my settings, the phone number is the original one supplied by ID, but this was ported to my old one shortly after I received the phone. I can’t see any evidence that my old number is attached, could this be the problem?any help gratefully received, it’s a nightmare that most services use text message notification to verify accounts! 

I have been trying since August to register on the app but I never receive an activation code! Some days I have been waiting for 30+ minutes. As such I can't see my usage etc. very annoying.

HiI have been in Spain and Portugal for the last 4 weeks and have been unable to make or receive phone calls. I’ve checked all my settings and they seem correct. Is someone your end able to look into my problem and either fix it or suggest the solution.Don’t know if it’s relevant but mid August I had too download another eSim as my phone was wiped.Thanking you in anticipation.

Just moved from 02 to ID today. No issues with data roaming, but cannot make or receive calls. I have an iPhone 8 so it should work as I have not had any issues with 02. Please help

Im looking to add a sim only deal to my account for my son is this possible?

Hello,I’m hoping that I can get some help from the forum team as the ChatGPT bot had me going round in circles.I am trying to port my number from Lebara to to ID mobile, after starting an iPhone 17 contract. I’ve been with ID mobile previously and the bot keeps saying that my number has already ported and is active on a different pay as you go plan, when it isn’t, as the number I want is currently with labara, and the account is still active!  Please can a member if the forum team please help me to resolve this, as it is incredibly frustrating. thank you!

Hi,I bought a google pixel 9a from carphone warehouse about a month ago. I was supposed to receive a £50 curry’s gift card but have yet to receive anything. Not even sure if it comes by post or email. Can anyone assist please ?many thanksjohn

Does IDmobile support a router using band aggregation and/or telephony? Thanks in advance.

After using ID mobile successfully for 1 hour, my phone experienced a factory reset, then i am DISCONNECTED with ID and the customer service cannot give me real solution but kept saying technical support ticket is submitted. After requesting for multiple esim profiles, none of them is successfully installed The port-in is scheduled for today, which O2 has confirmed that the number is ported successfully, and when I tried to dial the number it said “number is not recognised” so I cannot use any services from ID, not the number provided by ID, nor the ported in number. Any advise please? I dont wan to being disconnected for 72 hours just waiting for the update from technical team. (More hilariously, after I asked the status of the “tickets”, the customer staff asked me if I want a complaint? Come on, I am here to seek for using my phon number)

Who won this competition? https://community.idmobile.co.uk/articles-and-competitions-45/win-a-garmin-watch-with-our-top-hiking-app-tips-84132/index21.html#  

All I want is a copy of the welcome email, or for someone to speak to so I can transfer a number from another provider to my existing iD account.Apparently, that’s too difficult for the chat bot, and it isn’t able to put me through to a person as i’ve been getting this message for the past hour… Bot WC said:I’m sorry. I’m not available to chat at this time. Please try again later and I will be glad to help you.

Account number needed

Bought a new eSIM for family member, switched number from giff gaff, transferred last week and been having issues with text messages and phone calls. Not been able to set up the id account as no code or text messages being received from id mobile - tried everything! And not happy

send me a PUK code now please I’ve been off air for one month now ?

i’ve received my new phone and the sim card is missing 

HiI recently upgraded my phone and ID contract, but I appear to have lost my rolled over saved data from my previous contract, is this normal?

I cannot connect to mobile data on landing in Spain. Phone says you have lost data connectivity because you left your home country with data turned off. I have tried a manual reset of mobile data but its the same. I can only use phone on wifi

Hi guys,I need to contact IDMobile to cancel an order (I have ordered the same phone twice as the confirmation emails went to spam). When I try and use the livechat function it asks for my last bill amount and idmobile phone number - as it’s not active yet I can’t provide this.  Any ideas on how I can get through to an agent without this? Thank you!

I require a PUKCode I’ve been trying for over 1 month and as of yet you’ve been unable to give me one now put me through to a human agent to get this sorted ?

Hi New to ID. Had number porting completed confirmation text yesterday at around Noon.  But it doesn’t seem to of been completed as my phone is not able to get message from others apart from ID and my number is showing as the ID sim number when I message out….. any suggestions? Or shall I just throw my phone at the wall as getting frustrated lol

I want to change my contract sim number and swap it with new number but needs old sim number as well so want to shift my contract on new number by keeping old number active. Will it work or I will lose my old number?

Hi everyone,So, l don't know if l've been a bit stupid. On receiving my new phone, l decided to put my EE sim (port 1)  into the phone along with the ID mobile sim (port 2).The number port date is set for the 25th September. I've just received a text from ID informing me of a new number 🙃  I'm guessing this is just temporary until the the number is cancelled with EE and ported over to ID ??   Or... have l messed this up by putting the sims in at the same time.  Appreciate the time taken 🫡